Robert M. Nicholas
Fort Worth, TX *****
***********@*****.***
• Objective
Seeking a position to use my knowledge of CRM’s, Excel, and Data Analysis to work with a
company to help them become more efficient and profitable.
• Educational Background
o Arizona State University, Tempe, AZ January 2004-June 2006
Hugh Downs School of Human Communication
B.S. in Communication
Small Group Communication
Organizational Communication
o Southern Nazarene University, Bethany, OK August 2001-May 2003
Two years of Spanish
• Work Experience
o RKC Transport Fort Worth, TX February 2013-Present
Business Consultant
Data Analysis
Increased company revenue from $300,000 to over $1M/month with data
analysis, streamlining company processes, and reducing cost within 2 months
Conducted training of new employees on Quickbooks, electronic projects, and
database usage
Created several databases to be utilized on a daily basis for revenue, driver
information, and daily operations
o Inventus, Fort Worth, TX April 2011-January 2013
Litigation Support services to Corporate Legal Departments and Law Firms
Responsible for driving technology initiative to Fort Worth market
Consulting with attorneys and support staff on Electronic Discovery
Build relationships at all levels of Corporate and Law Firms
o IKON LDS – A Ricoh Company, Dallas, TX March 2009-February 2011
Excelled in Siebel and Salesforce CRM’s (Reporting, Data Entry, Queries, and
Training)
Create customized solutions for each individual client
Performed Implementations, presentations, and pricing proposals
Manage 100% of my projects ranging from small to over $100K
Grew $0 territory to over $50K/month within first year
o Unishippers, Atlanta, GA September 2006-January 2009
Account Manager
High activity Outside Sales position
Top 20% of Platinum Club (National Top Sales Rep)
Trained clients on Web based quoting system
Exceeded 100% of YTD margin quota
• Qualifications
o Performed informal training sessions of Salesforce functions ranging from customizable
reports and dashboards, data entry techniques, and complex queries
o Trained incoming sales reps on company practices, services, and technology
o Proficient in Microsoft Word, Excel, Outlook, Power Point, and Databases
o Possess leadership, dedication, and teamwork skills
References
Chris/Melissa Villescas
Owners
RKC Transport, LLC
Arlington,TX
Craig Patty
Owner Operator
Craig Thomas Expeditors
Fort Worth, TX
Dominic Harwood
Sales Manager
IKON LDS
Dallas, TX
Jimmy Baker
Sales Manager
Courier Express
Atlanta, GA