Customer Service Manager
Resume:
Kristie Vaughn
Fultondale, AL 35068
*******.******@*****.***
Staffing Recruiter / On-Site Supervisor
Bringing 15+ years of Office Administration, Management and Human Resources
experience as follows:
.Front Office Functions .Staff Recruitment &
Placement .Client Relations / HR Functions
.Weekly Payroll .On-Site Management
.Staff Training and Supervision
.Credit and Collections .Account Payables/AR
.Customer Service / Data Entry 65 WPM
.Web Based Timekeeping .Month-End Closings
.Computerized Processes
.Managing 70+ Employees .Public Relations
.Implementing Incentives
Professional Experience - Overview
Express Employment Professionals
04/2012-Present
On-Site Manager/Recruiter -Tuscaloosa, AL
. Promoted to manage an Industrial client in McCalla, AL as an On-Site
Manager housing 70-85 temporary associates working on all shifts
providing the following skills; Assembly Operators, Forklift
Operators, Material Handlers, Welders, and Quality Control personnel.
. Reduced contingent workforce turnover from over 70% to less than 10%
in two years.
. Orientation and Training all new associates on company
polices/procedures; quality defects/processes, EAP, ISO 14001, HazCom,
MSDS
. Responsible for all aspects of new hire orientations, assigning
badges, inputting associates into the "Nova Time" payroll system,
daily quality control, bi-weekly evaluations, insurance, vacation,
time and attendance.
. Providing ongoing site management to ensure the temporary associates
were meeting each department's needs this included disciplinary action
and terminations.
. Run daily payroll reports, audited each person for accurate punches,
corrected mistakes and transmitted payroll to Corporate for final
processing.
. Utilized Q4 (proprietary ATS/CRM tool), MS Word, and Excel spreadsheet
to generate client reports that included headcount, replacements, and
reason for termination reports.
. Processed candidates daily/weekly for 2 Express offices; recruiting,
on-site orientation, tour of the facility, company policies, drug
screening; urinalysis and hair follicle, input information into ESS,
Q4, and Nova time to create badges, associate files, and placement
based on need and fit for the position.
Express Employment Professionals
8/2007-04/2012
Industrial Team Leader- Tuscaloosa, AL
. Developed and maintained strong business relationships with current
and new clients, with effective recruiting, training, and testing of
employees, accurate hiring practice, daily/weekly quality control
checks and employee retention.
. Trained and supervised a 5 member industrial/commercial team on
interviewing techniques, sales calls, best practices, and one-on-one
coaching sessions that contributed to sound hiring decisions and
client retention.
. Handled recruiting, testing, training, evaluating and placement of
temporary, temp to hire, and direct placement positions, including
clerical, industrial, managerial, and certain direct health care
positions.
. Improved employee performance and tenure in all locations serviced
with testing, employment counseling and mentoring.
. Minimized workers comp and unemployment claims by effectively
documenting claims and returning employees to work.
. Employee payroll and explanation of benefits.
. Identify possible prospects by cold calling, marketing calls, and face
to face sales calls.
. Exceeded sales targets as well as personal goals.
Complete Pipeline Services & Supply LLC
10/2006-06/2007
Controller- Tuscaloosa, AL
. Point of contact for all administrative and accounting functions,
Process weekly payroll, certified payrolls and equipment allocations
ensuring proper job coding
. Maintain office inventory; petty cash and bank account management and
reconciliation
. Communicate either orally or in writing with supervisors, co-workers,
vendors, etc. to ensure needs are met.
. Received invoices, coded them, and entered them into the QuickBooks
and 170 to match and attach invoices.
. AP/AR, created customer sales order, invoices, bids and quotes for
inside and outside sales reps
. Coded and entered general store expenses and expense reports
Wilson Supply
3/2002-10/2006
Office Manager- Tuscaloosa, AL
. Accounts receivables, created customer sales order, invoices, bids and
quotes for inside and outside sales reps.
. Provided customer service, investigated and resolved customer
inquiries and complaints in a timely manner.
. Received invoices, coded them, and entered them into the Oracle
database and 170 to match and attach invoices.
. Coded and entered general store expenses and expense reports for all
office inside and outside sales reps.
. Maintain the office budget and record all office supply expenses.
Maintain and replenish inventory of all supplies.
Marriott International
1997-03/2002
Operations Manager- Manhattan, NY
Guest Services/Concierge/Operations Manager- Manhattan, NY
. Promoted from Guest Services to Concierge to Operations Manager within
first 3 years of employment.
. Assisted in opening the first full service Courtyard by Marriott in
Manhattan.
. All hotel operations and department heads reporting, for 78 room full
service facility.
. Public relations.
. Budgeting and forecasting.
. Hiring, training and development of staff.
. Labor management for all departments, 50+ employees
. HR management, responsible for associate satisfaction, recruitment and
career development, progressive discipline including arbitration if
needed
Education
NYU Business Management/Communications
Basic High School Diploma
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