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Customer Service Manager

Location:
Vance, AL
Posted:
March 28, 2014

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Resume:

Kristie Vaughn

**** ******* ****

Fultondale, AL 35068

205-***-****

acddfx@r.postjobfree.com

Staffing Recruiter / On-Site Supervisor

Bringing 15+ years of Office Administration, Management and Human Resources

experience as follows:

.Front Office Functions .Staff Recruitment &

Placement .Client Relations / HR Functions

.Weekly Payroll .On-Site Management

.Staff Training and Supervision

.Credit and Collections .Account Payables/AR

.Customer Service / Data Entry 65 WPM

.Web Based Timekeeping .Month-End Closings

.Computerized Processes

.Managing 70+ Employees .Public Relations

.Implementing Incentives

Professional Experience - Overview

Express Employment Professionals

04/2012-Present

On-Site Manager/Recruiter -Tuscaloosa, AL

. Promoted to manage an Industrial client in McCalla, AL as an On-Site

Manager housing 70-85 temporary associates working on all shifts

providing the following skills; Assembly Operators, Forklift

Operators, Material Handlers, Welders, and Quality Control personnel.

. Reduced contingent workforce turnover from over 70% to less than 10%

in two years.

. Orientation and Training all new associates on company

polices/procedures; quality defects/processes, EAP, ISO 14001, HazCom,

MSDS

. Responsible for all aspects of new hire orientations, assigning

badges, inputting associates into the "Nova Time" payroll system,

daily quality control, bi-weekly evaluations, insurance, vacation,

time and attendance.

. Providing ongoing site management to ensure the temporary associates

were meeting each department's needs this included disciplinary action

and terminations.

. Run daily payroll reports, audited each person for accurate punches,

corrected mistakes and transmitted payroll to Corporate for final

processing.

. Utilized Q4 (proprietary ATS/CRM tool), MS Word, and Excel spreadsheet

to generate client reports that included headcount, replacements, and

reason for termination reports.

. Processed candidates daily/weekly for 2 Express offices; recruiting,

on-site orientation, tour of the facility, company policies, drug

screening; urinalysis and hair follicle, input information into ESS,

Q4, and Nova time to create badges, associate files, and placement

based on need and fit for the position.

Express Employment Professionals

8/2007-04/2012

Industrial Team Leader- Tuscaloosa, AL

. Developed and maintained strong business relationships with current

and new clients, with effective recruiting, training, and testing of

employees, accurate hiring practice, daily/weekly quality control

checks and employee retention.

. Trained and supervised a 5 member industrial/commercial team on

interviewing techniques, sales calls, best practices, and one-on-one

coaching sessions that contributed to sound hiring decisions and

client retention.

. Handled recruiting, testing, training, evaluating and placement of

temporary, temp to hire, and direct placement positions, including

clerical, industrial, managerial, and certain direct health care

positions.

. Improved employee performance and tenure in all locations serviced

with testing, employment counseling and mentoring.

. Minimized workers comp and unemployment claims by effectively

documenting claims and returning employees to work.

. Employee payroll and explanation of benefits.

. Identify possible prospects by cold calling, marketing calls, and face

to face sales calls.

. Exceeded sales targets as well as personal goals.

Complete Pipeline Services & Supply LLC

10/2006-06/2007

Controller- Tuscaloosa, AL

. Point of contact for all administrative and accounting functions,

Process weekly payroll, certified payrolls and equipment allocations

ensuring proper job coding

. Maintain office inventory; petty cash and bank account management and

reconciliation

. Communicate either orally or in writing with supervisors, co-workers,

vendors, etc. to ensure needs are met.

. Received invoices, coded them, and entered them into the QuickBooks

and 170 to match and attach invoices.

. AP/AR, created customer sales order, invoices, bids and quotes for

inside and outside sales reps

. Coded and entered general store expenses and expense reports

Wilson Supply

3/2002-10/2006

Office Manager- Tuscaloosa, AL

. Accounts receivables, created customer sales order, invoices, bids and

quotes for inside and outside sales reps.

. Provided customer service, investigated and resolved customer

inquiries and complaints in a timely manner.

. Received invoices, coded them, and entered them into the Oracle

database and 170 to match and attach invoices.

. Coded and entered general store expenses and expense reports for all

office inside and outside sales reps.

. Maintain the office budget and record all office supply expenses.

Maintain and replenish inventory of all supplies.

Marriott International

1997-03/2002

Operations Manager- Manhattan, NY

Guest Services/Concierge/Operations Manager- Manhattan, NY

. Promoted from Guest Services to Concierge to Operations Manager within

first 3 years of employment.

. Assisted in opening the first full service Courtyard by Marriott in

Manhattan.

. All hotel operations and department heads reporting, for 78 room full

service facility.

. Public relations.

. Budgeting and forecasting.

. Hiring, training and development of staff.

. Labor management for all departments, 50+ employees

. HR management, responsible for associate satisfaction, recruitment and

career development, progressive discipline including arbitration if

needed

Education

NYU Business Management/Communications

Basic High School Diploma



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