Customer Service School

Mary T. Cuevas

**** ********* *** *******, ** ***39 *********@*****.*** 830-***-****

Objective

To obtain a full time position, where my extensive experience and background will enable me to deliver quality customer service. Fluent in speaking, reading and writing Spanish.

Experience

TTIPS Social worker, Del Rio Middle School,

San Felipe Del rio C.I.S.D., Del Rio, tx

08/2012-12/2013

Offered counseling to students and parents in need; recommend entities in the school, home and/or the community with periodic evaluations; participated in case conferences involving cooperation with teacher, school personnel and community agencies; made referrals to public agencies with appropriate follow-up; served as a liaison between school, family and community resources; planned, gathered and presented topics of interest to parents of our middle school students; involved district and community members to present and participate with our students’ parents; performed other duties assigned.

Drms summer school counselor

San Felipe Del rio C.I.S.D., Del rio, tx

06/2013-06/2013

Created schedules for students attending OEY as well as SSI, assisted students and teachers to achieve the students’ academic, personal, and career- related goals. Assisted and administered with summer STAAR testing re-takes. Provided counseling to students struggling with grades, attendance or overall experience.

Third Grade Teacher, Garfield Elementary,

San Felipe Del rio C.I.S.D., Del Rio, TX

08/2010-06/2012

Instructed third grade mathematics and science for thirty eight students, using the TEKS and incorporated C-Scopes (a curriculum adopted by the district). Assisted students in building on their math foundations based on their prior knowledge, prepared them for the state assessment and following grade level. Developed creative lesson plans that consisted of many hands on math activities that would engage students. Maintained constant communication with parents ensuring that the trust and support was available for them as well as their children. Implemented behavior as well as educational contracts to ensure students reached their maximum potential. As a member of the Science Collaborative with Region XV, I was able to motivate my students to be more interested in the subject. The region often supplied us with state of the art equipment to use in our classrooms. I attended numerous workshops and presented the information to four colleges. Mentored a first year teacher in which I was responsible for assisting her in classroom management, lesson plans, and a series of module and pair readings.

Family Child care training specialist department of defense child youth and school services, FT Drum, NY

09/2009-04/2010

Received First Aid and CPR training and became certified as a trainer to teach both courses to the people that would work for the Child Youth and School Services entities. Instructed SIDS (Sudden Infant Death Syndrome), family style eating, how to create lessons, and how to create a school setting in the home. Ladies in the Family Child Care program offered daycare in the homes Executed announced and unannounced inspections of the childcare homes to ensure proper Army and state regulations were being followed. Kept up to date records of FCC providers to be in of compliance their continuing professional growth. When not up to date, provided trainings to bring current. Assisted the program in any additional duties assigned.

army career and alumni program counselor, serco, FT Drum, NY

01/2009-08/2009

Provided pre-separation briefings for soldiers separating from the military. Instructed workshops on how to write a resume, how to apply for federal positions, job fair and interview preparation. Assisted separating soldiers in finding jobs, applying for colleges/ universities, and reviewing/ creating resumes that would translate military to civilian experience. Provided one on one counseling as needed by clients.

fourth grade teacher, Calderon Elementary,

San felipe del rio c.i.s.d. Del Rio, tx

08/2006-04/2007

Instructed fourth grade general reading, grammar, writing, mathematics, science and social studies. Developed creative lesson plans integrating technology as much as possible. Prepared students for the TAKS assessments, integrated special needs students that were being main streamed, sponsored student council and consistently received awards for having the most Accelerated Readers as a class. Served as a member of the Curriculum Committee in adding and omitting to our curriculum.

third grade teacher, wheeler elementary,

oahu central district, Wheeler, HI

10/2005-07/206

Taught third grade general education in mathematics, reading, grammar, science and social studies. Created pen pals with students from Texas where students would practice letter writing. Worked as a team to develop innovative lessons that students would enjoy and learn concepts at the same time. Prepared students for yearly assessments, assisted parents and students of deployed soldiers deal with separation issues and incorporated military and local students to collaborate in diverse projects.

second grade teacher, garfield elementary,

San felipe del rio c.i.s.d, DEL rio, tx

08/2002-07/2005

Instructed second grade general education in reading, writing, grammar, phonics, math, science and social studies. Created diverse, fun, creative lesson plans. Incorporated members of the community as much as possible to present or share a talent with the class. We took trips to the Fire House Art Gallery where the children were taught from painting to yoga. Assessed students using the TPRI reading assessment, prepared them for the following grade levels and TAKS assessments. As a class, won top Accelerated Reader awards as well as top performance in Walk Across Texas. Collaborated with a colleague at Del Rio Middle School to create a reading buddy program. Both second and eighth grade students reaped the benefits of the pairing as the eighth grade class used were at classified at risk. The office of instruction used my students and myself as examples of the proper way to incorporate balanced literacy and the Sing Spell Read and Write phonics program. Presented to novice teachers on how to use the Sing Spell Read and Write Program. Served on the Curriculum Committee where teachers would rewrite, add, or omit to our local curriculum following the TEKS.

Education

sul ross state university- rgc, del Rio, tx

masters of counseling

May 2003

sul ross state university- rgc, del rio, tx

bachelor of arts in interdiciplinary studies specialized in reading

May 2002

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