Customer Service Manager

***** ****** **** # *** *******, TX ***** 318-***-****

******.******@*****.***

Alexis L. Curl

Qualifications Summary

To obtain a secure position that will allow me to utilize my technical skills and broaden

my knowledge in the field of customer service.

Profile

Proven ability to demonstrate, analytical, verbal, and written skills. Strive to provide a

high level of customer satisfaction. Ability to work in a fast paced environment and

successfully balance multiple projects with constant interruptions. Consistently maintain

confidentiality and professionalism. Hard working and with a pleasant personality.

Experience

12/2012- 03/2014 -Versa Finance Company

Finance loans for Direct Buy memberships, Collect on delinquent account, maintain an

aging report with over 500 accounts, make payment arrangements, make outgoing and

receive incoming calls. Provided quality customer service to ever customer.

06/2011-10/2012- Local Finance Company

Responsible for managing a store with 6 employees, pay roll, bank deposits, provided

excellence customer service to all customers, maintain a monthly aging report for over

900 customer, made new loans, advertising, credit checks on all new and reopening

customers, made monthly quotas.

11/2010-06/2011- Signature Loans

Responsible for providing friendly customer service to all customers. Collecting funds on

all past due and profit and loss account. Collecting and refinancing account for

customers. Making new loans, advertising, marketing, ran credit checks on all

customers, maintain a monthly aging report, meeting monthly goals, making bank

deposits. Assisting assistant manager will all duties.

12/2008-11/2012- Shelia Tax Services- Accounting Clerk

Investigate questionable data, prepared a verity of reports, updated and maintained

accounts journal, ledgers and other records. Detailed, financial business transactions.

Verified the, acquires of invoices and other accounting documents and records.

03/2010-02/2011 Century Link- Business Collections Representative

Responsible for providing friendly customer service to all customer, collecting funds on

past due and delinquent account to large businesses that were more than 60 days in

ares, such as Wal-Mart, Lowe’s and large Law Offices, Government accounts such as

DFAS. Assist customer with reasonable payment arrangements to restore services with

the services that were provided. Maintained large spreadsheets that contained over

2800 accounts on a monthly base. Initiate customers to upgrade current services and

often sell new services to customers. Maintained a monthly quota on an average of

10,000 a call on income and outgoing.

10/2008-02/2010 Budget Prepay- Repair Representative

Providing excellent customer services for every customer that called in, helping

customers in a timely manner. Assisting customer’s with repair issues such as

dispatching out technicians when needed, also assist technicians with customer’s

issues and notated all the accounts. Provided new customers with services set ups,

billing issues, taking payments, creating payment arrangements and providing

customers with new connections dates and often set agents up to become sales agents

for Budget Prepay Company’s.

Education

08/2008-09/2010- University of Phoenix

• Associates Degree- Business management

Additional skills

• Proficient in Microsoft Offices, PowerPoint, excel and Microsoft Outlook

• Proficient with Writing

• 29-50 Phone Line System

• Typing 40 wpm

• 10-Key

• Faxing

Contact this candidate