Customer Service Representative

LaTesha Mc Bride

**** ****

Houston, TX *****

713-***-****

**************@*****.***

Objective: Leasing Agent

Profile: Detailed and results oriented assistant helping companies build and sustain a loyal

customer base. Committed to assisting management in providing impeccable service;

excellent time management and organizational skills. Experienced in client services, trouble

shooting, cold calling and retention. Knowledge of leasing companies and housing policies and

procedures. Ability to perform in a busy, multi-tasking work environment. Ability to work under

pressure, organize and prioritize responsibilities. Ability to show apartments, screen prospective

tenants and handle tenant relations.

Certifications: Leasing 101 Houston Apartment Association 3/2014

Highlights of Qualifications:

• Ability to communicate professionally, concisely and effectively both written and verbal

• Comprehensive knowledge of a wide range of office equipment including copiers,

shredders, calculators, postal meters

• Strong background in customer service and support

• Experienced in addressing customers of a diverse background in a professional and

courteous manner

• Able to manage multiple tasks with competing deadlines

Professional Experience:

Customer Service Representative

• Answered inquiries by clarifying desired information; researching, locating, and

providing information.

• Resolved problems by clarifying issues; researching and exploring answers and

alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfilled requests by clarifying desired information; completing transactions; forwarding

requests.

• Up sell additional services by recognizing opportunities to up-sell accounts; explaining

new features.

• Maintained call center database by entering information.

• Kept equipment operational by following established procedures; reporting

malfunctions.

• Updated job knowledge by participating in educational opportunities.

• Enhanced organization reputation by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments.

Clerical

• Maintained accurate and timely documentation in confidential files;

• Answered the main telephone lines for incoming calls, deal with inquiries, use fax and e-

mail regularly.

• Provided a high standard of customer service including receiving visitors, maintaining

attendance records of staff and visitors and receiving deliveries.

• Ensured that a welcoming, professional environment is maintained in the office area.

• Maintained supplies of publicity material and replenish supplies.

• Provide clerical support under the supervision of the Office Manager to include filing,

copying and database input.

Employment History:

Stripes Houston, TX Customer Service Representative/Cashier

Interactive Response Technology Houston, TX Customer Service Representative

NCO Houston, TX Customer Service Representative

Lab Core Houston, TX Lab Tech

ACS Houston, TX Customer Service Representative

Contact this candidate