Program Manager

GARY W. HENDERSON

** *********** ****, **********, ** 07825 ? 908-***-****

? *********.*****@*****.***

Program- Project Management

Certified in Project Management / Six Sigma Black Belt

15+ years of experience leading programs and projects in e-commerce, new

product introductions, engineering (software and hardware), supply chain

and business arenas. Experience with multiple large programs exceeding

$10M.

Trusted at senior staff level (direct report to 'C' level in a Fortune

100 division) to lead significant business transformation, change

management, supply chain and technology initiatives.

Ability to build and mentor successful cross functional teams that can

define, set and meet business objectives by facilitating clear, crisp

communications across the organization

Results oriented with both direct control and influencing of cross

functional resources, successfully navigating constructive

confrontations and organizational maturation concerns.

Fosters team building and program successes by negotiating scope,

benefits, accountability, time frames, financials (including business

cases and ROI's) and risk management. Uses KPIs and metrics to provide

focus and communication.

Experienced in generation and maintenance of overall program plans

(including requirements, business cases, ROI's, budgets and schedules,

milestone monitoring, issue and risk management, key project internal

and external dependencies. Ensures that the plan is managed effectively

and offers a strategic view of the program against the business

portfolio.

Developed and implement re-engineered PDLC stage gate model in a maturing

organization to improve decision making, program governance and utilization

of capital investment across the product portfolio.

Distinctive Qualifications -.

. Hands-on experience in diverse leadership positions

. Technical pedigree

. People oriented while maintaining focus on business results. Seeks

to understand, then to be understood.

. Successful organizational troubleshooter, from acquisition mergers

through senior-level team building and process re-engineering

. Intellectually curious

Key Executive Benefits

. Demonstrated realization of measurable results on critical

program's cost, quality and delivery.

. Continuous improvement mindset.

. Organizational development,

. Customer and stakeholder satisfaction.

Microsoft Project, Office (Word, Excel, PowerPoint, Visio, Access)

Career History

INTTRA, Parsippany, NJ

2011- Aug 2013

Company is an ocean transit e-commerce company

Program Manager PMO

. Program Managed cross-functional core teams on E-commerce software

products with budgets ranging from $400K to $6M from ideation through

deployment.

. Researched and provided framework and facilitation of international

regulatory tax compliance which was gating release of a major

Electronic Invoicing product offering. This included legal and

technical discovery across multiple GEOs.

. Re-engineered PDLC stage gate model in a maturing organization to

improve decision making, program governance and utilization of capital

investment.

Proactive Improvements LLC

2007 - 2011

President and Owner

. Computer Services to Small Business and Home Web site generation

Intel, Parsippany, NJ

2003 to 2007

Manager, Operational Excellence

. Responsible to facilitate proper functionality between the division

and the corporate entity. Major achievements included:

o Preserved $80M/ yr. European revenue by leading ROHS

compliance program

o Recovered $2-3M/ qtr lost international revenue by re-

engineering the faulty post acquisition integration indirect

sales model.

o Facilitated and restored BU revenue performance to plan after

6 quarters of shortfalls by instituting Core Business Process

business model and senior level performance metrics.

. Certified Intel instructor for Intel Values, Constructive

Confrontation and Effective Meetings training.

Intel, Parsippany, NJ Dialogic was acquired by Intel.

1999 to 2003

Manager, Manufacturing Operations,

Responsible for divisional $110M supply chain, Quality Assurance,

Manufacturing, Manufacturing Engineering, distribution and facilities

. Focused on establishing projects driving World Class performance as

measured by KPI's (Quality, Cost, and Delivery) of the supply chain

and new product introductions.

. Owner of the enterprise QMS (ISO-9000) Quality focused in utilizing

Continuous Improvement techniques (Six Sigma, TQM, Root Cause

Analysis, Pareto, DOE, Corrective actions and control) to improve

effectiveness and efficiencies.

. Balanced Tier 1 offshore sub-contracted activity with localized value

add activities using true cost of ownership and ROI modeling.

. Effectively transitioned dedicated Dialogic Manufacturing Operations

into the Intel Corporate Matrix Operational model.

Dialogic, Parsippany, NJ

1997 to 1999

Senior Director, Operations, Dialogic Reported to the CEO.

Senior leader of corporate $110M supply chain, Quality Assurance,

Manufacturing, Materials, Manufacturing Engineering, distribution and

facilities functions. Responsible for strategic planning and operating

budget.

. Implemented local cell manufacturing and Lean concepts (value add)

and theory of constraints analysis for supply chain optimization.

. Owner of the enterprise QMS (ISO-9000) with responsibility for

compliance and organizational effectiveness. Quality focused in

utilizing Continuous Improvement techniques (Six Sigma, TQM, Root

Cause Analysis, Pareto, DOE, Corrective actions and control) to

improve effectiveness and efficiencies.

. Focused on establishing and driving performance against KPI's

(Quality, Cost, and Delivery) of the supply chain and new product

introductions.

. Improved On Time Delivery to customer commit from 84% to 97%.

. Improved Out Of Box Quality from > 2000 PPM to <800 PPM.

. Inventory Reduction by instituting S&OP processes with Marketing and

Finance.

Dialogic, Parsippany NJ

1995 to 1997

Director, Manufacturing Services

. ISO 9000 Implementation Steering Committee Responsible for developing,

advocating and implementation of ISO 9000 into Dialogic and leading

the effort in Manufacturing.

. Researched and Created DFM/ DFT guidelines for printed circuit board

assemblies and negotiated implementation with engineering design

services, gaining acceptance utilizing cost modeling (ROI) analysis

with industry benchmarking (DPMO) information.

Dialogic, Parsippany NJ

1988 to 1995

Manager, Manufacturing Engineering,

. Initiated and staffed the Test and Manufacturing Engineering functions

Ziyad, Denville, NJ

1982 to 1988

Company was an electro mechanical manufacturer of office automation

equipment

. Manager, Program Management group

. Management of the team bringing products from Management funding

approval through the New Product Introduction process.

o GANTT charts, cross functional core teams consisting of

Product Managers, Engineering and Manufacturing project

managers. Hard and soft tooling, etc.

. Drove decision making process around true business case

modeling.

. Manager, Manufacturing Engineering and Test Engineering.

Certifications:

Black Belt, Six Sigma, ExpertRating, April

2011.

Green Belt, Six Sigma, ExpertRating, March 2011.

Project Management Certification, ExpertRating, May 2011.

Statistics Certification ExpertRating December 2013.

Professional Training

The Versatile Product Management Company, Parsippany, NJ, 2012 to

2012. Microsoft Project

PragmaticMarketing, New York, New York, 2012 to 2012. Practical

Product Management

Intel On Site Business Acumen, Effective Meetings, Constructive

Confrontation, Influencing Skills, Managing Change,

HALT/HASS, Design for Testability

Dialogic On-Site ISO 9000, TQM, Supervision, Effective

Organizational Management, Employee Performance

Management, Situational Leadership, Project

Management, Build To Order principles.

Oliver Wight, Inc., MRP Material Requirements Planning

fundamentals

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