Customer Service Manager

Denis O. Hynes

* ******** *** ********, ** ***** 862-***-**** ***********@*******.***

Education: BA Political Science Belmont Abbey College, Belmont NC 1995

Captain, Asst. S4 50th IBCT, New Jersey Army National Guard

Military: 2002- Present

Officer Candidate School 2007 Basic Officer Leadership Course 2007 Ordinance Officer Basic Course

2008

Executive Officer/ Platoon Leader D Co 250th BSB, 1st Lieutenant Deployed- Iraq 2008-2013

• Twice activated for Disaster Relief Operations; Hurricane Irene 2011, Hurricane Sandy 2012

• Served as Anti-Terrorism Officer, Convoy Commander, Movement Officer, Physical Security Officer and Licensing Officer

• Provide supervision and training to non-commissioned officers and enlisted soldiers in the monitoring, battle field tracking, and he

information management for the company’s maneuver elements

• Decorated for planning and execution of training in the tactical employment of a Forward Support Company

• Responsible for maintaining consistent unit readiness in regards to the ability to deploy and conduct Support Operations

• Supervised the company’s training plan, supply and logistical support, weapons maintenance, material readiness, and operating budget

• Conducted daily briefings to higher command on administrative, security and logistical operations

• Chosen to speak to schools and community organizations on behalf of the National Guard

Security Clearance: Secret

•

Specialized Training:

• •

Certified Customs/Hazmat Inspector Unexploded Ordinance Procedures

• •

Risk Mitigation Facility Security

• •

Personnel Management MSWord, PowerPoint, Excel proficient

Team Leader National Guard Honor Guard Program 2009-2010

• Coordinate military funeral procedures and burial rites with funeral homes to honor fallen heroes and their families

Civilian Employment

Juvenile Probation Officer New Jersey Judiciary- Morristown October 2013-February 2014

• Managing juvenile detention case load while tracking progress of rehabilitation

• Recording and processing court orders for abuse and neglect cases

• Conducting Intake Service Conferences for juvenile offenses and developing corrective action

Fleet Manager JB Hunt January 2011- October 2013

• Direct driver activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the

availability of resources

• Ensure compliance with all Department of Transportation regulations for 110 drivers

• Manage maintain maintenance schedules for over 100 tractors and trailers

• Review logistics performance with customers against targets, benchmarks and service agreements

• Payroll: reviewing/processing work flow and maintaining confidential information

Operations Manager LA Fitness January 2007 - September 2007

• Recruited, trained and managed multifunctional staff; front desk, day-care, pool and custodial

• Resolved billing issues and complaints with superior customer service while managing financial reports to track revenue

• Maintained the highest standards for both the facility and equipment

References Available Upon Request

Contact this candidate