Customer Service Manager
Resume:
Eric Bauman
Sterling Heights, MI 48312
**********@*****.***
Executive Summary
- To obtain a position, such as the available Human Resources
Generalist, that compliments my experience, education, code of ethics,
and allows the opportunity for advancement.
Work History
Supervisor of Operations OfficeMax, Warren, MI (March 2013 - February
2014)
- Oversee store operations via coaching store associates and managing
available resources to ensure operations meet and/or exceed goals for
budget, quality, and customer satisfaction.
Environmental Services Director Healthcare Services Group, Madison
Heights, MI. (April, 2011 - April 2012)
- Managed Housekeeping and laundry Departments for 200 + bed
rehabilitation facilities, Customer Service, Safety/Operations
Coaching, Training, Employee Evaluations/Interviews/Terminations,
Payroll, Scheduling, Union Contracts, Job Costing, Supply Inventory,
Interviews/Hire Procedures, Budget Analysis, Knowledge of State
Regulations, Drug Screen/Background checks, IRS paperwork,
Daily/Monthly Progress Reports/Meetings
Plastic Injector Mold Operator US Farathane, Auburn Hills, MI (Nov.
2010 - Feb. 2011)
- Operator for plastic injection mold machinery that produced automotive
parts (Dashboards, side panels, window insulators, center consoles,
Shipping and Receiving, Purchase Orders, Bills of Lading, Quality
Control
Photographer / Sales Associate Portrait Innovation's Sterling Heights,
MI (April 2009 - Nov. 2010)
- Portrait Photography, Sales, Customer Service, Inventory, Shift Leader
Duties, Exceeded $90 Sales Average Goals, Increased Customer Traffic
via Conformation and/or Cold-Calling, Customer Referrals and Repeat
Customers
Dedicated Account Drivers Manager Team One Logistics/Schneider National
Woodhaven, MI (Aug. 1999 - Dec. 2008)
- Managed Drivers, Customer Service, Driver Safety/Operations Training,
Coaching, Work Scheduling, Load/Mileage/Hourly Payroll Tracking, New
Hire Interview/Orientation, IRS paperwork, Background/Drug Screen,
JIT Deliveries, Local and Intrastate Deliveries, Trailer Switching,
Trailer Yard/Dock Switching, Trailer Inventory, Shipping and
Receiving, Purchase Orders, Bills of Lading
Asst. Studio Manager/Photographer American Photography Shelby Twp., MI
(March 2000 - Nov. 2003)
- Customer Service, Studio Performance, Accounts Receivable/Payable, Job
Costing, Inventory, Asset Control, Freelance Wedding Photography,
Wedding Album Design, Sales
Copy Art Lab Manager Copycraft Advertising Detroit, MI (March 1998 -
Feb. 2000)
- Associate Training, Applicant Interviews, Shift/Project Scheduling,
Press Media Kits for the Detroit Auto Show, C-41; Black and White;
Medium /Large Format Film Development/Processing, Enlargements,
Darkroom, Copy Art
Studio Manager J.C. Penney/Lifetouch Portrait Studio Tucson, AZ (June
1994 - Feb. 1998)
- Increased Studio Sales Average by 30%, Portrait photography (
Digital), Customer Service, Prepared Work Schedules, Payroll, Employee
Evaluations/Interviews/Terminations/Coaching, Daily Meetings With J.C.
Penney Store Management and Lifetouch Asst. District Manager, National
and In-Store Promotions, Studio Performance Tally Sheets, Cold Calling
Military Experience
E-4 SRA. Shift Leader, Dining Hall U.S.A.F. (Sept. 1986 - March 1990)
- D.O.D./Civilian Work Schedules, Shift Leader Duties, Menu Planning,
Inventory, Progressive Cooking, Sanitation
Education
Bachelor of Business Administration Baker College Clinton Twp., MI.
(June, 2013)
Associate of Graphic/Commercial Art Macomb Community College Warren, MI
(June, 1995)
N.C.O. Preparatory School/Military Management Military College of the
U.S.A.F. Cheyenne, WY (April, 1989)
HONORS
Baker College
- Presidents List
- Dean's List
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