Customer Service Human Resources
Resume:
Shannon A. Keitt
** ********* *****, *******, ** 23666
************@*****.***
Profile of Qualifications
> Over ten years of experience in staff leadership, operations
management, documentation, customer service, problem resolution,
personnel training and communication.
> MBA in Human Resources Management and BS in Management, specializing in
Accounting.
> Possess excellent planning, organization, time management and decision-
making skills.
> Strategically coordinate and collaborate with various professionals to
maximize performance in facilitating goals and attaining operational
excellence.
Military Service
United States Army, Ft. Eustis, VA 2011 - 2014
. Efficiently conducted clerical tasks such as file management, reporting,
drafting of memoranda and answering of phones.
. Diligently verified accuracy of staff payroll and managed confidential
documentation.
. Performed special studies to develop improvement modifications and
ensured mission-readiness of all critical systems.
. Arranged personnel travel, maintained usability of government credit
cards and managed orientation of new staff members.
. Winner of Army Commendation Medal and recognition of Best Personnel
Office in Battalion for four consecutive quarters.
Career Track
Senior Assistant Branch Manager, American General Financial Service,
Garner, NC 2006 - 2010
. Proficiently surpassed monthly targets and conducted repossessions,
foreclosures & collections.
. Knowledgeably conducted administrative tasks, prepared reports and
managed confidential information.
. Established and maintained mutually-beneficial relations with local
banks, car dealers & other businesses.
Assistant Manager, Walmart, Raleigh, NC 2006
. Provided exceptional customer service, oversaw employees and resolved
various problems.
. Dutifully supervised special projects, managed inventory and conducted
Loss Prevention activities.
. Oversaw employee matters such as recruiting, training,evaluation,
discipline and termination.
Correctional Officer, North Carolina Department of Corrections, Nashville,
NC 2004 - 2006
. Responsible for managing population of men's prison and resolved
conflicts, communicated with coworkers and maintained continual
surveillance.
Education
Colorado Technical University, Colorado Springs, CO
Master of Business Management - Human Resources Management 2009
East Carolina University, Greenville, NC
Bachelor of Science - Management (Accounting) 2005
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