Customer Service Representative
Resume:
Gozar Street, Libis
Calapan City, Oriental Mindoro, 5200
ph.linkedin.com/in/bernardhdagos
*************@*****.***
Bernard Hernandez Dagos
To secure a part-time Home-based ESL Teacher where I can help others and earn at the same
OBJECTIVE
time.
RESCUER – PUBLIC SAFETY DEPARTMENT – CALAPAN CITY
WORK
EXPERIEN January 14, 2013 to Present
CE
Provide emergency medical intervention and assistance from place of incidence to appropriate
Medical Facility.
Work Schedule: 24hours then 2 days off cycle
TECHNICAL SUPPORT REPRESENTATIVE – CONVERGYS – GLORIETTA 5,
MAKATI CITY
July 24, 2011 to September 19, 2012
Provides technical support to subscribers by researching and answering questions;
troubleshooting problems; account and billing inquiries; upsells; and resolving product and
service problems.
CUSTOMER SERVICE REPRESENTATIVE – CONVERGYS – GLORIETTA 5,
MAKATI CITY
August 20, 2010 to February 14, 2011
Provides product and service information by researching and answering questions; solves
account and billing inquiries; upsells; troubleshooting problems; resolving product and service
problems.
SKILLS & TECHNICAL SUPPORT REPRESENTATIVE
ABILITIES Problem Solving, Help Desk Experience, Verbal Communication, LAN Knowledge, Operating
Systems, Browsers, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System
Administrator, Internet, Cable and Landline Service Knowledge.
CUSTOMER SERVICE REPRESENTATIVE
Verbal Communication, Customer Service, Data Entry Skills, Product Knowledge, Quality
Focus, Problem Solving, Market Knowledge, People Skills, Informing, Customer Focus,
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information,
Multi-tasking.
LIFE SUPPORT TRAINING INTERNATIONAL – 2/F 106 ERMIN GARCIA STREET,
EDUCATION
CUBAO, QUEZON CITY – POST-GRADUATE – EMERGENCY MEDICAL
TECHNICIAN (2012)
Licensed Emergency Medical Technician – EMT (2013)
Certified Emergency Medical Technician – EMT-B w/ Pre-Hospital Emergency Trauma
Care
LYCEUM OF THE PHILIPPINES UNIVERSITY - BATANGAS – CAPITOL SITE,
BATANGAS CITY – COLLEGE DEGREE – BACHELOR OF SCIENCE IN
NURSING (2009)
Licensed Nurse – RN (2010)
1st Best Research Paper of the Year (2008)
3rd Place Student Research Poster Presentation Contest (2009)
DIVINE WORD COLLEGE OF CALAPAN - HIGH SCHOOL DEPARTMENT – BRGY.
PACHOCA, CALAPAN CITY – HIGH SCHOOL (2005)
DIVINE WORD COLLEGE OF CALAPAN – SAN VICENTE, CALAPAN CITY –
ELEMENTARY (2001)
Nickname: Mark
PERSONAL
INFORMAT Birthdate: June 23, 1989
ION
Place of Birth: SMV, Calapan City
Age: 24 yrs. old
Sex: Male
Nationality: Filipino
Civil Status: Single
ORGANIZATIO Philippine Society of Emergency Medical Technicians – PSEMT
N
REFERENCES JOAN Z. TASKER-LYNCH, BSN, RN, RGN, REMT-P
Training Director, Life Support Training International
2/F 106 Ermin Garcia Street, Cubao, Quezon City
(02)413-7532
PHILIPPINE SOCIETY OF EMERGENCY MEDICAL TECHNICIANS
2/F 106 Ermin Garcia Street, Cubao, Quezon City
www.psemt.org
(02)415-3249
DIANNE KRISTELLE ABUEL
CCT and PST Trainer, Convergys, Glorietta 5, Makati City
LANOVICK GRUESO
Member Care Specialist, Convergys, Glorietta 5, Makati City
Contact this candidate