Customer Service Management

Objective

To obtain a position where I can maximize my organizational skills in a challenging

environment

and utilize my management and customer service skills for the company’s benefit.

Experience

Tour Receptionist

Diamond Resorts International, September 2012 – December 2013

Newport Beach, CA

Maintain phones, answer client inquires and redirect calls, when necessary.

Database and Records Management; responsible for data entry, reports and

spreadsheets.

Held accountable for providing a positive and comfortable atmosphere for clients.

Calmed upset/angry customers; rapidly solved problems to rebuild client t rust and

p revent the loss of key accounts.

Consistently praised by management for work quality, attention to detail, exemplary

customer service and team-player atti tude.

Front End Supervisor

dd’s discounts, Apri l 2009 – May 2013

Norwalk, CA

Familiar with stock room and inventory procedures.

Receive and count incoming stock i tems; record data manually and on computer.

Examine and compare contents, price tickets, etc. with order records to verify accuracy

of incoming shipments.

Validate and resolve complaints and/or concerns of clientele and upper management.

Advise customers on merchandise selection.

Assist customers in locating and purchasing merchandise.

Responsible for maintaining cash drawers, with accurate counts and balances.

Experience in t roubleshooting t ransaction/register problems.

Additional Skills

Strong wri t ten and verbal communication, with sound spelling and grammar skills.

Pleasant phone demeanor; comfortable answering multiple phone lines and t ransferring

calls.

Excellent organizational and multi tasking skills.

Knowledgeable, personable and extremely detail-oriented.

Computer Skills

Experience with Microsoft Word, Excel, PowerPoint, Access and Outlook.

Education

Bachelors of Science in Cr iminal Justice, December 2011

Westwood College

Anaheim, CA

Mellissa Rivera

11609 E 186th St, A r tesia, CA 90701 562-***-****

********.******@*******.***

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