Customer Service Sales
Resume:
Ebony Johnson
Las Vegas, NV 89169
*****.***********@*****.***
OBJECTIVE To obtain a challenging position within a company that
will allow me to use my work experience and hard
work ethic to be part of a team and have the opportunity
for upward mobility.
WORK EXPERIENCE
Vegas.com, Las Vegas, NV October 2013 - Present
Travel Specialist (Long Term Temp)
. Provide excellent customer service to all potential guests to Las
Vegas and provide expert knowledge about Station Casinos hotels in Las
Vegas.
. Create, revise and cancel hotel room reservations at consumer's
request using LMS.
. Handle special requests for guests such as ADA accessible rooms, suite
requests, late check-ins and connecting rooms.
. Handle and maintain secure customer information such as credit card
information, addresses, emails etc.
Vector Marketing, Riverside, CA October 2012 - December
2012
Retail Sales Associate
. Present Cutco products to customers via online or in-home
presentations to sell cutlery.
. Schedule appointments, fill out and submit order forms for processing.
. Attend weekly team meetings and review sales perfomance with managers.
. Data entry.
Love Rock Caf (Coffee Bar), San Bernadino, CA January 2006 -
March 2012
Customer Sales Associate/Team Leader
. Provide excellent customer service to guests.
. Inform guest of all products and services offered.
. Perform duties such as taking orders, making coffee drinks for
customers, process credit and debit card transactions, handle cash
register and provide correct change to customers.
. Open and close store following company procedures and help create
employee schedules.
. Clean, restock and maintain store as needed.
. Resolve customer complaints and disputes.
OFFICE EQUIPMENT/COMPUTER SKILLS
PC proficient, Microsoft Outlook, Word, Excel, LMS Hotel
reservation system, internet, cash register,
10 - key calculator, printer, copier and fax machines.
EDUCATION Desert Hot Springs High School - Desert Hot Springs, CA
Graduated - 2011
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