Sales Customer Service
Resume:
Erica M. Dillard
Meridianville, Alabama 35759 email:
************@*****.***
OBJECTIVE
To obtain a position within the company that will allow me to
utilize my education and work experience for the benefit of
the company as well as for personal growth and
professional advancement.
EDUCATION
Calhoun Community College
Huntsville, AL
Associate Degree in Business Management
Graduation Date: May 2012
Athens State University
Athens, AL
B.S. in Logistics and Supply Chain Management
Graduation Date: May 2014
WORK EXPERIENCE
National Children's Advocacy Center January 2013-
April 2013 Huntsville, AL
. Worked as an Intern, assisting with the
marketing/logistics effort for Symposium
. Assisted with logistics for forensic interviewing,
victim advocacy training, and all aspects of logistics
for training held by the NCAC and Exhibitor/Sponsorship
for Symposium project
. Completed data entry project for updating the master
listing for the marketing training department
Valhalla Funeral Home March 2005 - June
2010 Huntsville, AL
. Worked as a Family Services Counselor
. Sells Company and/or funeral home services, property and
merchandise in accordance with established sales
objectives and procedures. Sales are both at-need and
pre-need. Funding mechanism for pre-arrangements include
cash sales, installment sales, trust, and insurance
contracts. Specific responsibilities and qualifications
may be determined by the available funding mechanism.
Completes contracts and other documents as required to
provide sales and customer service.
. Provides client family services in support of the
primary sales responsibility. Services include answering
questions, escorting visitors, researching client family
files and records and assisting client families as
needed.
. Develops sales leads through personal contacts,
telephone solicitation, and group marketing activities
such as mall kiosks or home show booths.
. Maintains records of personal sales activity, hours
worked and performance results in the manner prescribed
by the company.
Von Braun Center February 2004 -
March 2005 Huntsville, AL
. Worked as a switch board operator, answered and routed
incoming calls in an efficient and friendly manner
. Interfaced with customers with visitor control, issuing
badges, providing information, and providing general
information
. Maintained the front desk "information book" in order to
stay updated with current events, staff information, and
other pertinent VBC events
. Sorted and distributed incoming mail, faxes, and all
packages to appropriate personnel
ACTIVITIES
Tutored for Huntsville City Schools, Gymnastics Volunteer
Worked with Child Development Program at Huntsville Childcare
Center
SKILLS
MS Office, Typing, Self Motivated, Excellent Writing, Excellent
Communication, Working in a team environment, Data Entry
Contact this candidate