Customer Service Data Entry

OLIVIA BALLESTEROS

*** **** ****** ****** #*-** ~ Chula Vista, CA 91911

****************@*****.***

209-***-**** (Cell/Voicemail)

CAREER OBJECTIVE

Secure a challenging Customer Service Management Position

EDUCATION

San Joaquin Delta College Stockton, CA 2007-2012

A.A., Business

Woodruff Regional Occupational Center Stockton, CA. 1995

MS Office Certification

Stagg High School Stockton, CA 1995

General Education Diploma

SUMMARY OF SKILLS

Customer service MS Office Spreadsheets Data entry

Scheduling Invoicing Multi-line phones Mail processing

10-key Reports File management Bilingual – English/

Spanish

CAREER HISTORY

Stockton Unified School District, Stockton, CA Paraprofessional 2007-2013

H & R Block, Stockton, CA Tax Professional 2011-2012

Teletech Communication, Stockton, CA Interviewer 2010

Heritage Eye Associates, Stockton, CA Optician 2004-2005

All Smile Dental, Tracy, CA Administrative Dental Assistant 2002

Denticare, Stockton, CA Receptionist 2000-2002

QUALIFICATIONS

Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.

Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

Prepared and assisted in preparing simple to complex tax returns for individuals or small businesses.

Computed taxes owed or overpaid, using adding machines or personal computers, and completed entries on forms

following tax form instructions and tax tables.

Furnished taxpayers with sufficient information and advised to ensure correct tax form completion.

Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, and

procedures.

Consulted tax law handbooks and bulletins to determine procedures for preparation of atypical returns.

Calculated form preparation fees according to return complexity and processing time required.

Answered questions and provided future tax planning to clients.

Reviewed financial records such as income statements and documentation of expenditures to determine forms

needed to prepare tax returns.

Trained and developed staff to peak levels of performance.

Observed and evaluated employee performance.

Reviewed, checked, and corrected documents for accuracy, content, and errors.

Prepared, maintained, and submitted reports and records.

Established excellent rapport with management.

Maintained accounts payable and accounts receivable, billed insurances, and collected payments.

Operated basic office equipment including fax, copier, and scanners.

Certified in the use of MS Word, Excel, and Outlook.

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