Customer Service Manager

Claire Markham

Downey, CA

********@*****.***.*** - 651-***-****

Reliable and friendly recent graduate who learns and utilizes new concepts and skills effectively in an

individual or team setting. Passionate about helping people while interacting effectively in a team

environment to provide great service.

Core Qualifications

Experienc in MS Office Detail-oriented

Superb sales professional Inventory control procedures

Strong communication skills Cash handling and cashier experience

Excellent multi-tasker Organized

WORK EXPERIENCE

Customer Service

Erberts and Gerberts - Minneapolis, MN - October 2013 to December 2013

Offered direction and gave constructive feedback to motivate team members.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Closed the store, which included counting cash drawers and making bank deposits.

Evaluated stock and made food orders to maintain adequate stock.

Answered phones to take food orders and field customer complaints.

Customer Service/Drink Server

RRC - Raleigh, NC - June 2012 to March 2013

Provided prompt, efficient, friendly, and quality service at all times in a fast paced environment.

Effectively handled customer complaints and special requests. Operated credit card machines correctly and

quickly.

Maintained a positive working relationship with fellow staff and management.

Promoted upcoming bar events, programs and weekly trivia game nights.

Greeted all customers, recorded correct orders and performed cashiering duties.

Direct Care Staff

Residential Services Inc - Chapel Hill, NC - September 2011 to August 2012

Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry,

dusting,

washing dishes and vacuuming.

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and

daily inputs and outputs. Comforted patients and provided them with reassurance and encouragement.

Implemented behavior plans and active goal setting with clients to establish optimum independence.

Cashier and Server

Noodles and Company - Chapel Hill, NC - August 2010 to December 2011

Worked as a team member performing cashier duties, product assistance and cleaning.

Guaranteed positive customer experiences and helped train other staff

Answered customers' questions and addressed problems and complaints in person and via

phone.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Lab Assistant

Admistrative - August 2010 to June 2011

University of NC Chapel Hill Psychology Lab - Chapel Hill, NC

Work Study based lab job that focused on adolescent peer relations and suicide risk.

Performed various lab duties including data entry,

Assisted with implementing experiments

Conducted phone interview follow ups and and recruiting for experiments.

Various general administrative tasks as needed by lab leads.

Worked in a team environment in brain storming and trouble shooting.

Cocktail Server

Hawaiian Gardens Casino - Hawaiian Gardens, CA - June 2009 to May 2010

Provided fast, friendly, professional service to all casino guests and beverage servers.

Maintained a positive working relationship with fellow staff and management.

Promoted a positive customer and associate relations through courtesy, service and professional appearance.

Assistant Manager

Erberts and Gerberts - Minneapolis, MN - January 2006 to April 2009

Recruited, hired, developed and retained retail talent for the company.

Offered direction and gave constructive feedback to motivate team members.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Evaluated stock and made food orders to maintain adequate stock.

Answered phones to take food orders and field customer complaints.

EDUCATION

BA in Psychology

University of North Carolina Chapel Hill - Chapel Hill, NC

2013

Associate of Arts in Psychology

University of MN Twin Cities - Minneapolis, MN

2009

Contact this candidate