Management Training

Wendy Herrera

786-***-**** • ********@*****.***

Education

Bachelor in Health Service Administration, Barry University In Progress

Experienced trainer and effective communicator with proven track record of implementing successful methods

and protocols to improve productivity and skill for individuals and groups. Enthusiastic problem solver with

interpersonal acumen to drive performance, manage goals, streamline operations and transform organizations

through utilization of improved protocols, expanded resources, and best practices. Fluent in English and

Spanish.

Key Skills and Abilities

•

• • •

Education & Training Speech Clarity & Process Improvements

Programs • Conflict Resolution

Recognition

• Public Speaking • Negotiation & Persuasion

• Event Planning &

• Time Management • Customer & Personal

Execution

• Strategic Planning & Service

• Communication Strategies

Mapping • Excellent Computer Skills

• Change Management

• Leadership Training

• Performance Management

Work Experience

Elite Hair by Wendy, Miami, FL Hairstylist 2012 Present

• Analyzing information and evaluating results to choose the best solution and solve problems. Encouraging

and building mutual trust, respect, and cooperation among team members.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring

performance.

• Monitoring and controlling resources and overseeing the spending of money.

• Conduct and administer fiscal operations, including accounting, planning budgets, authorizing

expenditures, establishing rates for services, and coordinating financial reporting.

• Observing, receiving, and otherwise obtaining information from all relevant sources.

Aveda South Florida Institute, Davie, FL Training Specialist / Educator 2010 2012

• Developed, organized, and implemented curriculum, course syllabi, and daily lesson plans to guide training

efforts

• Implemented and evaluated students against daily, weekly, and monthly benchmarks to ensure course

progression

• Supervised students during client sessions; provided immediate feedback for positive reinforcement or

corrections

• Planned and organized events such as competitions, fundraisers, and career fairs

Sassoon, Miami Beach, FL Trainer / Hairstylist 2009 2010

• Performed for people or dealt directly with the public

• Kept up to date technically and applied new knowledge to the job

• Analyzed the information and evaluated results to choose the best solution and solve problems

• Updated and maintained customer information records, such as beauty services provided

Carnival Cruise Lines, Miami, FL Group Vacation Planner / Lead Agent 2005 2009

• Performed day to day administrative tasks such as maintaining information files and processing

paperwork.

• Developed constructive and cooperative working relationships with others, and maintained them over time.

• Developed specific goals and plans to prioritize, organize, and accomplish your work.

• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information and data.

• Provided information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or

in person.

• Operated telephone switchboard to answer, screen, or forward calls, providing information, taking

messages and booking Guests

Contact this candidate