Quality Assurance Manager

CHRIS CARPENTER

**** ***** ****** ( Albany, Ohio 45710

623-***-**** ( *****.*************@*****.***

QUALITY ASSURANCE MANAGER

Award-winning strategist in multi-billion and multi-million dollar

manufacturing enterprises, positioning teams and operations for unforeseen

performance, profits, and savings.

. Demonstrate expertise in business development, facility infrastructure

and plant layouts, operations direction, system establishment, process

improvement, project management, product development, continuous

improvement, and customer satisfaction.

. Specialize in automotive, aerospace, defense, electronics, consumer

goods, device, plastics and food and beverage industries.

. Apply Six Sigma, Kaizen, Kanban, Lean, and 5S methodology to corporate,

divisional, and plant-level initiatives.

. Collaborate with product improvement engineers for annual savings of

$750K.

. Customize wide-ranging products to meet unique client needs.

. Optimize relationships with key clients and strategic partners.

. Coordinate cross-functional and external entities for achievement of

corporate mission.

. Build, train, and motivate teams to exceed enterprise expectations.

Corporate Leadership ( Strategic Planning ( Business Re-engineering ( World-

Class Operations ( Revenue Generation & Savings ( P&L ( Due Diligence (

Regulatory and Cleanroom Compliance ( Product Development & Launches (

Manufacturing Engineering ( Productivity Improvement ( Performance

Management ( Continuous Improvement ( Internal Auditing ( Reporting (

Competitive Analysis ( Customer Service ( Change Management (

Communications ( Conflict Management ( Consensus Building ( Decision Making

( Problem Solving and Supplier Development

PROFESSIONAL EXPERIENCE

Sunpower Inc. a division of Ametek ( 2009-2013

World leader in free-piston Stirling engine technology for aerospace

applications.

Quality Assurance Engineer

Customers: NASA, Lockheed Martin and DOE. Provide technical insight for

Quality Assurance Department. Including active participation and/ or

leading various committees. Focus of teams but not limited to, resolution

of nonconforming material issues, design reviews, corrective / preventative

actions, in-process quality problems, continual improvement in-process

quality problems, continual improvement in process control activities, and

interfacing with external customers to resolve quality issues.

Core Duties

. Demonstrate leadership by initiation of appropriate actions to define,

monitor and correct process and or product defects. A proactive,

objective, and influencing approach to issue resolution.

. Root cause analysis on manufacturing and supplier-related issues

including active involvement in problem resolution and prevention.

. Active participation in the following systems (not limited to): non-

conforming material coordination, release and change of engineering

documentation, production yield involvement with over a 50%

improvement on several key components, production failure reporting,

product hold and releases.

. Analytical problem solving for permanent corrective action of quality

issues.

. Demonstrate leadership by implementation of product or process systems

that prevent quality issues with cross-functional team support.

. Development and implementation of efficient and effective quality

system processes such as, but not limited to, inspection, procurement

and internal work process controls.

. Assist in the maintenance of traceability of measurement and test

equipment to ensure appropriate accuracy for calibration

certification.

. Lead Internal Auditor

WAMORE INC. 2008-2009

Manufacturer of precision-guided air drop systems for the U.S. military.

Quality Assurance Manager

Realize outstanding leadership through creation, establishment, and

oversight of Quality Management System. Identify manufacturing,

engineering, and quality-related deficiencies, propose options for

improvement, implement solutions, and track progress.

Determine key product characteristics and draft inspection and control

plans. Forge programs based on preventative quality to include error-

proofing and final audits. Team with Production Department for continuous

elimination of waste in manufacturing process.

Participate in preparation, review, and approval of quality documents in

compliance with contractual requirements. Evaluate tooling requirements and

inspection equipment; maintain material configurations; provide training on

quality requirements, tools, and techniques; and assist with on-site

testing of programs at military facilities.

Spearhead self-created root-cause analysis processes for resolution of

internal and external issues, and participate in internal audits. Manage

corrective actions among manufacturers, engineers, and suppliers. Optimize

relationships with clients, government representatives, and suppliers.

. Introduced single piece flow process, resulting in resolution of

overproduction, as well as excess stock, waiting, idle time, motion, and

transportation.

. Employed corrective actions and design reviews, reducing defective

product from suppliers by 37%.

. Improved customer satisfaction through launch of Quality Management

System compliant to ISO 9001:2000.

. Applied Quality Function Deployment tool to meet unique client needs and

launch new product.

Quality Assurance Manager in 2007 with Graham Packaging Company, leading

global manufacturer of plastic containers for branded consumer products

with 8,700 employees and assets of $2.5B. Realized superior performance of

Quality Assurance Department in plant earning $100M annually through

services including supply of 4 million plastic bottles per day to Quaker

Mills-PepsiCo facility. Acted as Management Representative for Quality

Management System ISO 9001:2000 with oversight of Senior Quality Technician

and Quality Supervisor. Achieved continuous improvement in operations

through data analysis, corrective preventive actions, product launches,

performance management, internal audit processing, satisfaction of client

specifications, and training. Monitor, maintain and ensure GMP compliance

as well as HACCP. Improved customer manufacturing throughput by 10%.

Increased corporate ISO and Good Manufacturing Practices audit score by 8%.

Quality Assurance Manager, Multi-Plant from 2002-2006 with Collins & Aikman

- Automotive, Fortune 500 manufacturer of interior trim components for

domestic and foreign automotive manufacturing enterprises (General Motors,

Ford, Chrysler, Toyota, Lexus, Nissan, Mitsubishi, Volvo, Mazda, Honda,

Subaru and KIA) with annual sales of $3.9B. Acted as Management

Representative for Business Management Systems to include TS-16949 and ISO-

14001 at Holmesville, Ohio plant with staff in excess of 400 and annual

sales of $120M, and Canton, Ohio plant with staff of 120 and annual sales

of $30M. Directed 2 Quality Engineers, 1 Supervisor, and 5 Technicians.

Reduced internal scrap by 30%, resulting in savings of $500K in 1 year.

Achieved overall customer rating of 6 defective parts per million for one

year. Regained Canton plant's Ford Q1 status, and moved plant from GM CS-2

containment. Developed effective relationships with all external, internal

customers as well as vendors. Define and implement quality initiatives and

goals. Implement product / process improvements, strong failure analysis,

opportunity identification and problem resolution utilizing statistical

analysis and root cause determination in a corrective action team

environment. Develop plans for internal audits and layered audits. Conduct

many internal training sessions to both hourly and salary associates. Lead

new product development including design reviews and engineering change

process. Review all performance indicators via supplier software or report

card. All managers work in a team environment and our responsible for

meeting all objectives including financial results: EBITDA, safety, OEE,

APU, cost reductions, changeovers, new product development, on-time

delivery, inventory turns, sales per employee and of course PPM, COQ and

scrap reduction. Each manager facilitates at least one weeklong Kaizen

event with the factory personnel annually.

Product Quality Engineer, Corporate from 1998-2001 with Moen Inc., Fortune

500 manufacturer of commercial and retail faucets, shower systems, and

stainless steel sinks. Championed quality plans to support new product

development teams, provided comprehensive project management, and achieved

significant savings. Increased first-time production parts approval process

to 95%. Collaborated with product improvement engineering for annual

savings of $750K.

Division Quality Assurance Engineer from 1996-1998 with Rubbermaid Inc.,

Fortune 500 manufacturer of consumer houseware with 22,000 employees and

annual revenue of $6.6B. Facilitated continuous improvement of 3 of 5

business teams, providing training in product development, quality, and

change management. Contributed to product design, engineering, and

manufacturing in areas of design for manufacturability/design for assembly.

Participated in implementation and refinement of phased development process

for new products from concept to post-launch. Acted as Project Manager on

high-profile joint venture project, including extensive supplier

development.

Quality Assurance Manager from 1994-1996 with Steere Enterprises, -

Automotive, leading international producer of wide-ranging plastics

products for manufacturing industries with 85 staff and annual sales of

$30M. Optimized activities of 6 staff in Quality Department while

establishing Quality Management Systems, dual process technology, and

customer document control system. Built and trained internal audit teams.

Teamed with Human Resources in development and administration of quality-

related training programs for all company personnel.

Additional positions include Quality Assurance Manager with Kurz-Kasch Inc.-

Automotive; Attainment of zero product defect status. Industrial Hygiene

Technician with S.Z. Mansdorf and Associates; and Laborer-Quality

Technician with Teledyne Monarch Rubber - Automotive. Details upon request.

EDUCATION

B.S., Technical Education

A.A.S., Manufacturing Technology

University of Akron, Akron, Ohio

CERTIFICATION

Quality Engineer (CQE) ( RAB Lead Assessor

ADDITIONAL TRAINING

Kaizen Training and Facilitating Excellence Through

Total Quality

Advanced Product Quality Planning DRIVE: 5-Step

Improvement Process

Implementing and Auditing TS-16949 Dale Carnegie

Course

Implementing ISO-9000 Seven Habits of Highly

Successful People

Internal Auditing to ISO-9000 Six Sigma and Lean

Manufacturing

ISO 14001

PROFESSIONAL MEMBERSHIP

American Society for Quality

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