Customer Service Administrative Assistant

Kathleen M. Finn

_

*** **** ******** **** 862-***-****

North Haledon, New Jersey 07508 ******@*******.***

Professional Summary

Highly motivated, intelligent, responsible and creatively supportive operations administrative assistant

with over twenty years experience in mid and small companies. Exceptional and proven talents to

think ahead and outside of the box with focused organizational and cross functional abilities.

Work History

Precision Roofing Southfields, New York 2013-2014

Bookkeeper

A million dollar + roofing company dealing in commercial, industrial and residential roofing.

Accounts payables, receivables, invoicing, AIA billing using Quickbooks, collections and marketing. Customer

service. Office management.

Pfister Roofing Paterson, New Jersey 2007-2010

Operations Administrative Assistant

A multimillion dollar leader in industrial, commercial and specialty roofing.

Hired as a Sales Assistant creating award winning proposals, qualified and distributed leads maintaining ACT

database for five salesmen. Multi-tasked and expanded into all cross functional jobs relating from Executive

Assistant to the CEO and VP to Operations Admin.

Created job folders, work orders, certificates of insurance, warranties, marketing, press releases and newsletters.

Master expeditor of work orders and billing using Sage Timberline, generating thousands of dollars of revenue

daily. Rectified and restructured outdated backlog of Preventative Maintenance contracts and schedules within

three weeks. Generated all new and future PM contracts. Published all general sales and marketing campaigns

and activities (PowerPoint Presentations, brochures, quarterly newsletters & mailers, direct mailers to

prospective clientele). Produced award winning submissions for Projects of the Year to the NRCA and Sika

Sarnafil. Exceptional in customer service, reception and general office.

Triad Plastics Upper Saddle River, New Jersey 2003-2007

Traffic Manager and Executive Assistant

Kathleen M. Finn

A plastics polymer resale and distribution company with a focus on the poly markets. (ethylene, styrene and

propylene)

Customer relations management for ten salesmen. Executive Assistant to CEO. Prepared and distributed all

materials offerings to salesmen. Created Materials dispositions to suppliers for sales orders. Traced,

coordinated and verified all railcar and bulk truck materials deliveries and shipments. Rectified billing/railroad

errors. Re-consigned re-sold railcar shipments. Prepared bills of lading, terminal receiving letters, requests for

samples, product shipping manifests, customs invoicing and certificates of analysis. Pro-actively contacted

customers for future bulk-truck deliveries for materials based on past allocations. Negotiated and maintained

trucking companies’ delivery rates, quotes and contracts. Daily maintained inventories databases and freight

schedules. Created all weekly railcar database and inventory reports including accrued demurrage at both

customer and terminals.

EcoNovo Software, Ltd. Englewood Cliffs, New Jersey 2000-2002

Executive Assistant/Project Coordination

A start-up Research & Development software solutions company focused on streamlining Universal

eCommerce Bills of Ladings.

Provided Executive support to President/CEO, CDO, CTO, CIO, Director of PMO and two Senior Project

Managers. Supported Office Manager and Receptionist daily, as needed. Organized daily and weekly

meeting coordination. Created, prepared, distributed and scribed all meeting agendas and minutes within one

hour of all meetings. Included WebEx meeting invitations, setup of video room preparation and coordination

of all conference calls. Created issues documentation and tracking, database repository and creation of

reference documentation library.

GMR Packaging Corp. Westwood, New Jersey 1997-1999

Executive Assistant/Office Manager

A mid level distributor of corrugated boxes and related materials.

Executed complete database administration and office management. A/R, A/P, invoicing, billing, order

placement and entry, customer service and marketing.

Rectified and maintained Excel database management and Quickbooks PRO databases management systems.

Skills

Microsoft Office, ACT, MS Access, Quickbooks PRO, SalesForce, Sage Timberline.

Exceptional ability to learn all new software immediately.

Educaton

Ramapo College of New Jersey Mahwah, NJ May 2000

Bachelors of Science: Business Administration

References

Kathleen M. Finn

Excellent references available upon request

Kathleen M. Finn

Contact this candidate