Customer Service Manager

Lori Hen

**** ******* ***** ******

Las Vegas, NV 89143

Home 702-***-****

OBJECTIVE

Challenging position in a growth orientated organization which

offers diverse job responsibility and organization.

QUALIFICATIONS SUMMARY

Customer service and clerical experience with a comprehensive

knowledge of general ledger. Professional, efficient, accurate and

well organized.

COMPUTER EXPERIENCE

Windows, Word, Medical Manager, Access, Excel, and Cash Wise.

EMPLOYMENT HISTORY

Quest Diagnostic/Histology Dept., Las Vegas, NV

Lab Assistant June 2010 to present

I am responsible for scanning slides into the system and sending

out to Pathologists in different hospitals. I am in charge of

filing slides/blocks. I clean the embedding stations where the

tissue is handled. I clean the molds on a daily basis to make sure

there is not cross contamination of tissues for the next workday. I

changed the reagents on the processors as needed. I assist with the

send outs and the billing. I answer the phone calls as needed, and

keep track of the daily numbers that come in on an Excel

spreadsheet. A lot of data entry is required in this position.

Check City Corporate Office, Las Vegas, Nevada

Customer Service/Collections 12/ 2008- 4/2009

Worked in Call Center taking Inbound/Outbound Calls and collecting

on defaulted loans.

Worked In Call Center Requirements were 300 calls inbound/outbound

on a daily basis.

Each Account had to be detail documented and processed. Did problem

solving as needed.

Papa John Production Company, Las Vegas, Nevada

Administrative Assistant/ Collector 1/ 2006- 4/2009

Handled Billings, Promotional Shoots, Inventory Control, and input

reports

Human Resource Network, Las Vegas, Nevada

Medical Front Office/Scheduler 1/2005 -4/ 2006

Medical Receptionist/Scheduler/Insurance Verification

I greeted Patients at the front desk. Scheduled appointments,

verified insurance, authorizations, check in & out patients.

Handled co-pays.

Integrated Medical Management, Las Vegas, Nevada

Administration,1/ 2004 -1/ 2005

Customer service, answer heavy volume phones, assisting credential

department, assist accountant manager, in charge of accounting,

batch charts according to doctor and insurance, work with

hospitals, heavy data entry, enter demographic into the system,

verify eligibility, and interact with insurance companies.

Valley Hospital, Las Vegas, Nevada

Communications Specialist,4/ 2003 -12/ 2003

Duties included answering heavy call volume and direct

appropriately. Required to have a working knowledge of all

emergency codes. Accuracy was imperative in all aspects of my

duties. Reason for leaving was lack of hours.

Stewart Title Company, Las Vegas, Nevada

Receptionist/Escrow Opener, 9/ 2002-4/2003

Deposited Escrow Funds, Entered properties into database.

Assisted Escrow Officers. Assisted in the closing department.

Scheduled Appointments.

Sierra Health Services, Las Vegas Nevada

Utilization Representative, 1/ 2000-1/2002

Assistant for Medical Director/Very Heavy data entry. I handled

all new patient admits for the hospitals into the system. Needed to

have knowledge of icd-9 diagnosis. Routed certain hospitals to the

case manager handling that hospital and correlated with the Medical

Director has needed

Sierra Health Services, Las Vegas Nevada

Communication Specialist 1/ 1999-1/2000

Handled Multi-Line Switchboard Directed calls to the appropriate

department, Paged Doctors, and Nurses

High Desert Cable

Dispatched, 1/ 1994 -12/ 1998

Dispatched technician - set up service calls. Kept control of

inventory, researched claims. Receptionist. Kept track of

billing.

Vegas King Catering, Las Vegas, Nevada

Assistant/ To Owner,1/ 1987 -1/ 1994

Handled paperwork, inventory control and tracked all deposits.

EDUCATION

Arcadia High School, Arcadia, California

1978

El Monte Adult School, El Monte, California

1986

Medical Terminology, medical receptionist, ICD & CPT codes.

PERSONAL REFERENCES

Available upon request.

Contact this candidate