Customer Service Representative

Tina Likely

*** *. ************ *** #***

Chandler, AZ 85225

**********@*****.***

Cell Phone: 602-***-****

OBJECTIVE: Opportunity to work for a company with an advancing and stable environment in which I

can utilize and broaden my skills, knowledge and abilities.

EXPERIENCE:

Advantage Technical Resourcing

3/2011 – 12/2013 Operations Coordinator Scottsdale, AZ

Responsible for running Nationwide Open Order reports daily, assisting with assigning requisitions to

recruiters for submittals and placements, assisting associates with questions/concerns, on-boarding

associates who have been placed on an assignment, send out courtesy/regular reminders to submit

timesheets, ensure all timesheets have been collected and approved on time, run and work no hours

report, work closely with payroll to rectify any payroll issues, explain documents to associates, enter

credit/debit memos, accept work orders, assist recruiters/Account Executives, benefits, maintain 3

different email boxes, unemployment claims, decisions, participating in phone hearings, workman comp

claims, I-9/e-verify.

Lot's 4-Less

2/2003 - 6/2004 Administration Assistant Phoenix, AZ

Answer phones, assisted in scheduling workers for jobs, contacting clients to check on services.

Western Parcel Express

1/2003 - 8/2003 Clerk Phoenix, AZ

Answer phones, organize offices, assisted in driver paperwork, responsible for making sure all forms are

complete and are faxed to corporate daily. (Temporary)

United Bonding International

4/2000 - 12/2002 Executive Assistant Phoenix, AZ

Review and interview applicants, maintain customer service, research files, screen calls, order supplies,

sort/deliver mail, answer all corporate lines, contact INS, lite correspondence, assist clients with

immigration bond applications.

Alliant/City Meat

8/1999 - 3/2000 Customer Service Representative Phoenix, AZ

Assist customers on an 800-watts line, place distribution orders for large companies, schedule

deliveries/pickups, maintain "Fresh Connection" account, problem solving, switchboard, training CS reps.

Swift Transportation

11/1998 - 7/1999 Disposition Clerk Phoenix, AZ

Contact clients pertaining to disposition of products, maintain contact with drivers, account for shortages,

damaged products, or overages.

Jewelers Financial Services

11/1996 - 10/1998 Collector/Skip Tracer Phoenix, AZ

Locate customers concerning past due accounts, make payment arrangements, track down "missing"

customers, assist in referring customers to credit counseling.

EDUCATION: 6/1996 Florence Critteton US-AZ-Phoenix, AZ

High School Diploma

SKILLS

Citrix

MS Word

MS Excel

TERM

Outlook 2010

Internet Explorer

CBR

Fax

Multiline phones

10-Key

Copier

ELLIOT

Business Works

ACT

Successware

Label master

Oracle

PeopleSoft

IQNavigator

Beeline

Fieldglass

Job Diva

CaseBuilder

Equifax

Contact this candidate