Manager Sales
Resume:
VANESSA MARIE NORRIS
Simi Valley, CA
***************@*****.***
PROFILE
Vibrant, innovative and results-focused team-player with a wealth of real-world experience in
employee relations, organizational training and development and helping employees to
thrive. Unparalleled ability to take business strategy and develop teams to exceed goals.
Proven ability to identify areas for improvement, and then devise plans to execute solutions,
while garnering employee loyalty and exceeding goals. Recognized ability to apply a broad
range of HR principles, practices, and techniques to improve productivity and contribute to
overall operational and financial performance.
Specialties: Recruiting, employee relations, strategic planning, legal compliance, policy and
procedure creation and implementation, organizational development, coaching, employee
training programs and OSHA requirements.
EDUCATION
Bachelor of Science in Organizational Leadership
California Lutheran University, Thousand Oaks, CA
Magna cum laude, with Departmental Distinction and Dean’s List
Concentrations in Human Resources, Leadership, Business, and Management
EXPERIENCE
Managing Director, 2009-Present
Lacoste U.S.A., Camarillo, CA
Senior member of management in charge of top-10 sales location and largest SQF outlet
for national clothing retailer.
Supervisor of 25-person team (increasing to 50 for peak sales seasons), responsible for all
recruitment, hiring, training, and implementation of policies and procedures in-store.
Western United States Human Resources Lead since 2011, acting as point person for
questions of peers and senior management with regard to best practices in human
resource management and implementation of and compliance with California laws and
regulations pertaining to workplace.
Responsible for counseling other managers in handling all human resource issues.
Fully accountable for sales performance of store, and for responding to customers’ needs
by identifying trends in sales and inventory reports, and designing merchandising and
staffing strategies to match.
Responsible for continuous training and education of staff concerning fashion trends, in-
store merchandising developments and strategies, and a thorough understanding of the
product line.
Vanessa M. Norris Page - 2 -
Selected Achievements:
As Human Resources Lead, gained experience in networking, hiring, salary
administration, payroll, training, corrective action counseling, monthly performance
evaluations, and annual performance reviews.
Created product knowledge guide for use by store associates by synthesizing
available corporate materials and repackaging them in digestible format for maximum
training utility.
Took part in three store openings as part of the national visual merchandising team.
Became the divisional training manager for the Western United States. Senior trainer
for three new store managers and their teams; assisted in training of new general
manager and new district manager.
Led the district for several weeks at a time on numerous occasions when my direct
supervisor was out of the office.
Paralegal/Legal Assistant & Office Manager, 2010-present
Norris Law Group, P.C., Los Angeles, CA
Served in part-time role as office manager, billing coordinator and clerical administrator,
as well as timekeeping legal assistant with regard to time-critical litigation matters, for
boutique litigation and transactional practice focusing on employment, employee
benefits, intellectual property and business law.
First Assistant Store Manager, 2006-2009
Talbots, Chadds Ford, PA
Accountable for sales growth and profitability of store as second-in-charge of premier
location for national clothing boutique chain.
Assessed appropriate staff levels to meet the needs of the business and the customer.
Educated staff on current fashion trends, wardrobing concepts, and product knowledge.
Assisted in the development of associates, including writing performance reviews and
developing action plans to increase individual growth.
Selected Achievements:
Created a questionnaire that was highly beneficial to the development of store staff as
well as an aid to the management team for coaching opportunities.
Selected to assist in the relocation of nearby high-volume store, during which period I
assumed responsibility for the interviewing, hiring, and training of all new associates.
Additional Management Positions, 2000-2009
Strong leadership skills in training staff and maximizing sales productivity. Committed
to setting and exceeding exceptional employee standards, and implementing company
policies and procedures to ensure a safe and efficient workplace. Created various
incentives to help boost team morale and overall sales productivity.
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SKILLS
Proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint, Censoft TinyTERM, AS400,
RetailPro, HRIS, PeopleSoft, POS
REFERENCES
Available upon request.
Contact this candidate