Customer Service Sales

Steven Dunns

Lead Admissions Counselor

San Diego, CA

************@*****.*** - 858-***-****

Seeking to utilize my Business Management and Organizational Management skills in the human side

of managing organizations, including communications, group behavior, decision-making, human resource

management, and ethics.

WORK EXPERIENCE

Lead Admissions Counselor

Ashford University - May 2012 to February 2014

Makes 150-200 outbound calls to potential students

• Develop trainings and classes for new employees

• Provide excellent customer service by providing information for current and prospective students

• Formulate strategies for effective team development

Supervisor

The Home Depot - Houston, TX - May 2008 to May 2012

Managed 30 employees in high pace sales environment

• Implemented a system that provided great customer service that increased productivity and sales numbers

• Created daily; weekly; monthly; quarterly; and yearly sales plans for two departments.

• Conducted quarterly reviews for my workers

• Conducted interviews and wrote disciplinary reports when needed

• Conducted inspections and daily inventories of product and safety

• Presented business plans and expectations on a weekly basis

Unites States Marine Corps Warehouse Supervisor June 1999 - July 2005 Camp Pendleton San Diego, CA

• Ensured that Marine personnel were properly trained through physical training

• Supervised up to 80 Marines daily

• Tracked progress of Marines and completed personnel evaluations

• Handled one on one counseling with Marine personnel

• Followed strict orders and regulations dealing with the safe handling, storage, and transportation of certain

materials

• Handled operations and ensured that proper procedures were followed

Volunteer at The Movement Church guest services San Marcos, Ca

Volunteer at Always Giving Back Sports Foundation San Diego, CA

Proficient in database management

EDUCATION

BA in Organizational Management

Ashford University - San Diego, CA

April 2014

La Marque High School - La Marque, TX

1999

General Education

Lone Star College - Houston, TX

Heritage College - Oklahoma City, OK

SKILLS

Inventory Management, Examine personal leadership style and determine its appropriateness to various

organizational situations; Demonstrate appropriate decision-making skills in organizational contexts;

Formulate strategies for effective team development; Analyze alternative solutions for complex business

problems; Compare and contrast individual characteristics that influence work behaviors and organizational

effectiveness; and Analyze the impact of social problems on the workplace at the individual, group,

organizational, and societal levels.

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