Human Resources Analyst

Robin Traverse Santmyer

**** ******** ** ***** ******** Hills, TX 76180 214-***-**** [h]

*****.********@*****.***

SUMMARY

Technical professional with extensive experience in providing technical

support to various internal functions including human resources, payroll,

credit, and lending operations. Strong background in system analysis,

design programming, system integration, testing, installation and

documentation of software solutions for lending systems customers.

Extensive experience in creation of Crystal reports and Access database

development to satisfy customer reporting requirements.

Expertise in the following applications:

(Microsoft Office Tools (WinDCS (CRAWiz (Thompson

OFAC

(Access (Loan Quest (Ceridian (Appro

( Excel

EXPERIENCE

BBVA Compass, Dallas, TX

2010 - 2012

Credit Risk Analyst

Developed and maintained various reports that tracked performance

metrics.

. Gathered risk data on approximately $50B loan portfolio and prepared

monthly written analysis.

. Used Access to extract interest reserve data which was used bank-wide

for Line of Business reporting.

. Used Excel to generate Year-over-Year, Quarter-over-Quarter, and

Month-over-Month trend reporting and track risk metrics.

. Managed the department's SharePoint site.

GUARANTY BANK, Dallas, TX (acquired by BBVA Compass)

1990 - 2010

Business Analyst - Developer, Lending Systems

(2005 - 2010)

Provided internal customer support of defined software applications.

Managed high level projects for installation and implementation of

various applications.

. Created mapping documents and interfaces from multiple loan

applications for update to and from Fidelity mainframe systems.

. Installed application upgrades and updates, to include QA Testing.

. Saved company money by creating user manual for WinDCS application

using Snag It.

. Saved company money by developing reporting to meet the needs of the

end user community for WinDCS application.

. Satisfied the reporting needs of Bank management from many diverse

lines of business including Consumer and Correspondent loans, CRA HMDA

and Internal Audit.

. Utilized Crystal Enterprise for scheduling Crystal Reports.

. Created SQL table views for Loan Quest application.

Business Analyst, Lending Systems

(1999 - 2005)

Performed troubleshooting for the loan support lending systems customer

application issues. Served as liaison between IT and lending systems

customers in identifying alternative technical solutions to business

problems and recommend solutions.

ROBIN TRAVERSE SANTMYER

Page 2

Human Resources Systems Coordinator

(1995 - 1999)

Generated human resources weekly, monthly, quarterly and annual reports

within designated deadlines.

. Performed Affirmative Action Plan/EEO reporting as well as VETS

reporting.

. Accurately created and produced ad-hoc and production reports to

satisfy management requests for data.

. Cross-trained H/R staff on People Soft reporting system.

Payroll

(1990 - 1995)

Reconciled the Bank's 401(k) and VEBA insurance account.

SOUTHMARK MORTGAGE CORPORATION, Dallas, TX 1987 - 1990

Payroll

Processed payroll of approximately 700 employees in 40 locations within 13

states.

SANDIA MORTGAGE CORPORATION, Dallas, TX 1986 -

1987

Payroll

Processed payroll to include balancing to GL; recruitment for clerical to

supervisory positions. Assisted in rewriting of company's Employee

Manual.

HALL FINANCIAL GROUP, Dallas, TX 1982 -

1986

Benefits Administrator / Payroll

Began in payroll position; promoted to Benefits Administrator. Served as

employee contact for items relating to insurance and 401(k)

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