Customer Service, Hospitality, Project Manager, Sales Management
Resume:
Brian Wambold
Orlando, Florida *2817
*****.*******@*****.***
Education
University of Phoenix October 2010-July 2012
Orlando, Florida
. Master in Business Administration
o Dean's List (3.86 GPA)
o Delta Mu Delta, International Honorary Business Fraternity
University of Central Florida May 2006-May 2009
Orlando, Florida
. Bachelor of Science in Hospitality Management
o Eta Sigma Delta, International Hospitality and Tourism
Management Honor Society
o National Scholars Honor Society
Valencia Community College August 2003-May 2004
Orlando, Florida
. Associates of Arts in General Studies
Professional Experience
Hukoo's Family Fun April 2013-Present
Orlando, Florida
. Operations Manager
. Managed a three million dollar company start-up, including
construction phase planning and implementation, ordering, price-
setting, as well as procedures and protocol design.
o Designed and trained on new system software, daily operations of
facility including hiring/termination of employees, budgeting,
website design, writing a Standard Operating Procedures (S.O.P.)
manual, social media design, marketing, contract negotiations,
payroll, sales and operational strategic planning and
implementation
o Implemented the management and controls for the Food & Beverage
department including menu design, training of employees,
franchise correspondence with Noble Roman's Pizza, and health
department compliance.
o Managed implementation team of 30 associates with daily Project
Management using SCRUM software, hit all deadlines under budget
with minimum scope changes.
JTJ Resources October 2012-April 2013
Orlando, Florida
. Event Manager
o Independent contracted position with the military responsible
for coordinating and executing all aspects of conventions around
the country for soldiers coming back from overseas. Arranging
the hotel block, transportation, childcare, A/V, banquet setup,
F&B, and security were essential functions of pre-planning.
Execution of event at onsite hotel required instant decision
making and conflict resolution skills
Florida Dream Homes January 2012-October
2012 Kissimmee, Florida
. Vacation Home Inspector / Housekeeping Manager
o Ensured each of the 50 vacation homes were clean, guest-ready,
and satisfactory to company standards before guests arrived to
the property
o Managed a team of 8 house cleaners including coaching of
cleaning standards
o Made reservations for future guests. Assisted with check-in/out
process
o Implemented efficient systems of communication between field
employees and office
Congo River Golf January 2010-January 2012
Orlando, Florida
. Assistant General Manager
o Duties include: budgeting, marketing, hiring/termination of
employees and contractors, group sales, customer service,
maintenance, cash handling/bank drops, and accounting.
o Produced a substantial increase in sales ($54,000 and growing)
by creating a partnership with UCF to sell tickets on-campus at
their box office for a discounted student rate
. Corporate Trainer
o Travel to all 9 Congo River Golf locations and conducted
operational, safety, and guest service training for management
and team members semi-annually
o Produced and implemented a company-wide Safety Contingency Plan
Universal Orlando Resort May 2003-Present (Seasonally)
Orlando, Florida
. Attraction Operations Team Leader / Trainer (multiple units)
. The Amazing Adventures of Spider-Man, Men in Black, Earthquake, and
Disaster Attractions
o Managed a daily operational budget upwards to 300-man hours
daily and 80+ team members and oversaw all daily operations of
the attraction
. Marketing and Sales Internship
. Travel Industry Sales Department
o Marketed the Universal Orlando brand to international travel
agencies including destination tours and dinner meetings
Prior entry-level experience as well in restaurants, hotels, and retail
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