Customer Service Sales
Resume:
Michael S. Breen
Muskegon, MI *9441
Employment Objective:
To obtain a position utilizing my experience, work ethics and ability to lead others and to establish a
career for long term employment
Experience:
05/08 – Current
Lakeshore Labels LLC – Muskegon, MI
Own and operate a Promotional Products, Labels, Bags, Tags, Pricing Systems and Wearable Items
Business. Selling Products and Services to Business’, Schools, Sports Teams, Events, and More,
Customers ranging from Small Clients to Multi-Million Dollar Companies, local and Nationwide
Customers. Responsible for managing all facets of the business. Duties include:
• Providing customers with quotes/bids for products and services.
• Creating and Using Customer Designs and/or Logo’s for product needs.
• Accounting (payroll, receivables and payables)
• Working directly with vendors to negotiate terms, pricing and customer deadlines.
• Scheduling and Tracking Shipments.
• Customer Service
• Sales including Phone Sales as well as Door to Door Selling. Cold calling on customers and
following up on sales leads provided by current customers.
05/09 – Current
Nichols Paper – Muskegon, MI
Hybrid Driver/Warehouse
Responsible for covering for Drivers, Transportation Coordination (routing), Inventory Control, Quality
Control, Shipping and Receiving as well as assisting in Warehouse Management responsibilities, using 5S
Procedures. Train Employees for Hi-Lo & Equipment.
Duties include:
• Work with transportation carriers such as Fed Ex, UPS and LTL carriers
• Transportation duties include routing, following up to make sure deliveries have been
successfully completed. Scheduling Carriers for LTL Shipments, Completing Bill of Ladings and
Other Documentation needed for Shipments.
• Inventory Control duties include create and complete cycle counts, running inventory reports,
manage counts of inventory. Random product counts and investigate shortages/overages of
product.
• Customer Services (Face to Face customer interactions when making deliveries or assisting in
warehouse pick ups)
• Restructuring warehouse bin locations (Designing and putting together a better racking system to
enable more cost savings with fewer man hours and less room for error)
• Working closely with purchasing in determining shortages and communicating returns to vendors
• Assisting sales in special requests and advising of overstock or slow moving material.
• Other duties still include responsibilities as when I was titled warehouse operations manager (See
below)
09/05 – 05/09
Nichols Paper – Muskegon, MI
Warehouse Operations Manager
Responsible for overseeing transportation, routing, shipping, receiving, quality control as well as
managing inventory control for multiple(6) warehouses for a $65M/year locally owned company.
Additionally, working with quality to ensure ISO9001 compliance as well as 5S standards and assist in
area where manpower was needed. Duties include:
• Organize and hold weekly review meeting to ensure objectives were communicated
• Work with training of new warehouse and driver personnel
• Assist in the implementation of a new warehouse computer conversion system
• Assisted in implementing a TMS time and attendance (Attendance Enterprise). Allowed us the
ability to monitor employee times to better control overtime expense as well as determine areas
for better time management.
• Work on weekly reporting (inventory numbers, vacations and warehouse productivity)
• Assisted in developing a recycling program for pallets and other materials to provide increased
profit for the company as well as financial incentives for the drivers.
• Hold drivers meetings to keep them up to date on new implementations, productivity
improvements as well as covering suggestions from drivers. Maintain/Monitor Drivers Logs to
make sure they are DOT Compliant. Keep up with Haz-Mat Regulations. Scheduling of Drivers
for Route coverage.
• Review hours and make schedule changes as needed for drivers and warehouse to reduce
overtime
• Worked directly with Quality Control on inspections and defects to ensure customer expectations
were met
01/01 – 11/05
Accent Design and Maintenance Services, Inc. – Muskegon, MI
Owner/President
Owned and operated a business with yearly earnings exceeding $450K/year.Responsible for managing all
facets of the business. Duties include:
• Providing customers with quotes/bids for lawn care and landscaping services.
• Drafting landscaping designs
• Accounting (payroll, receivables and payables)
• Working directly with vendors to negotiate terms and pricing.
• Creating a healthy work environment with employee bonus incentive programs
• Customer Service / Sales
• Training new employees
• Increased sales by over 200% over four years.
Additional Employment:
09/01 – 04/03 Gordon Food Services Packer / Trainer
08/88 – 09/01 Ameriserve Distribution
Warehouse Receiving Supervisor (6 years)
Warehouse Shipping Supervisor (3 years)
Inventory Control (2 years)
Yard Switcher (1 year)
Selector (1 year)
Proficiencies:
• TWL (Total Warehouse Logistics)
• Time & Attendance
• Road Net, Mobile Cast, RF Guns
• Microsoft Outlook (Word and Excel)
• AS400, JD Edwards and Unisys (legacy system)
Education:
• CDL – A with Doubles Endorsement
• AED/First Aid/CPR Certified
• Haz Mat Training – Michigan State Police Training Facility Lansing, MI
• Certified Hi Lo Instructor
• Attended Several Management Seminars and Classes offered through Ameriserve and Nichols
Horticulture Classes – Michigan State University 04/95-06/95
•
• 09/88 – 04/89 Attended A.F.T.A. (Aerospace Flight Training Academy).
Completed ground school and partially completed the required flight time for private pilot
license. Long Term Objective: Commercial Pilot
• Cleveland High School, TX – Diploma Received 1987.
Contact this candidate