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Customer Service Sales

Location:
Grandville, MI
Posted:
March 27, 2014

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Resume:

Michael S. Breen

**** ******** **

Muskegon, MI *9441

231-***-****

Employment Objective:

To obtain a position utilizing my experience, work ethics and ability to lead others and to establish a

career for long term employment

Experience:

05/08 – Current

Lakeshore Labels LLC – Muskegon, MI

Own and operate a Promotional Products, Labels, Bags, Tags, Pricing Systems and Wearable Items

Business. Selling Products and Services to Business’, Schools, Sports Teams, Events, and More,

Customers ranging from Small Clients to Multi-Million Dollar Companies, local and Nationwide

Customers. Responsible for managing all facets of the business. Duties include:

• Providing customers with quotes/bids for products and services.

• Creating and Using Customer Designs and/or Logo’s for product needs.

• Accounting (payroll, receivables and payables)

• Working directly with vendors to negotiate terms, pricing and customer deadlines.

• Scheduling and Tracking Shipments.

• Customer Service

• Sales including Phone Sales as well as Door to Door Selling. Cold calling on customers and

following up on sales leads provided by current customers.

05/09 – Current

Nichols Paper – Muskegon, MI

Hybrid Driver/Warehouse

Responsible for covering for Drivers, Transportation Coordination (routing), Inventory Control, Quality

Control, Shipping and Receiving as well as assisting in Warehouse Management responsibilities, using 5S

Procedures. Train Employees for Hi-Lo & Equipment.

Duties include:

• Work with transportation carriers such as Fed Ex, UPS and LTL carriers

• Transportation duties include routing, following up to make sure deliveries have been

successfully completed. Scheduling Carriers for LTL Shipments, Completing Bill of Ladings and

Other Documentation needed for Shipments.

• Inventory Control duties include create and complete cycle counts, running inventory reports,

manage counts of inventory. Random product counts and investigate shortages/overages of

product.

• Customer Services (Face to Face customer interactions when making deliveries or assisting in

warehouse pick ups)

• Restructuring warehouse bin locations (Designing and putting together a better racking system to

enable more cost savings with fewer man hours and less room for error)

• Working closely with purchasing in determining shortages and communicating returns to vendors

• Assisting sales in special requests and advising of overstock or slow moving material.

• Other duties still include responsibilities as when I was titled warehouse operations manager (See

below)

09/05 – 05/09

Nichols Paper – Muskegon, MI

Warehouse Operations Manager

Responsible for overseeing transportation, routing, shipping, receiving, quality control as well as

managing inventory control for multiple(6) warehouses for a $65M/year locally owned company.

Additionally, working with quality to ensure ISO9001 compliance as well as 5S standards and assist in

area where manpower was needed. Duties include:

• Organize and hold weekly review meeting to ensure objectives were communicated

• Work with training of new warehouse and driver personnel

• Assist in the implementation of a new warehouse computer conversion system

• Assisted in implementing a TMS time and attendance (Attendance Enterprise). Allowed us the

ability to monitor employee times to better control overtime expense as well as determine areas

for better time management.

• Work on weekly reporting (inventory numbers, vacations and warehouse productivity)

• Assisted in developing a recycling program for pallets and other materials to provide increased

profit for the company as well as financial incentives for the drivers.

• Hold drivers meetings to keep them up to date on new implementations, productivity

improvements as well as covering suggestions from drivers. Maintain/Monitor Drivers Logs to

make sure they are DOT Compliant. Keep up with Haz-Mat Regulations. Scheduling of Drivers

for Route coverage.

• Review hours and make schedule changes as needed for drivers and warehouse to reduce

overtime

• Worked directly with Quality Control on inspections and defects to ensure customer expectations

were met

01/01 – 11/05

Accent Design and Maintenance Services, Inc. – Muskegon, MI

Owner/President

Owned and operated a business with yearly earnings exceeding $450K/year.Responsible for managing all

facets of the business. Duties include:

• Providing customers with quotes/bids for lawn care and landscaping services.

• Drafting landscaping designs

• Accounting (payroll, receivables and payables)

• Working directly with vendors to negotiate terms and pricing.

• Creating a healthy work environment with employee bonus incentive programs

• Customer Service / Sales

• Training new employees

• Increased sales by over 200% over four years.

Additional Employment:

09/01 – 04/03 Gordon Food Services Packer / Trainer

08/88 – 09/01 Ameriserve Distribution

Warehouse Receiving Supervisor (6 years)

Warehouse Shipping Supervisor (3 years)

Inventory Control (2 years)

Yard Switcher (1 year)

Selector (1 year)

Proficiencies:

• TWL (Total Warehouse Logistics)

• Time & Attendance

• Road Net, Mobile Cast, RF Guns

• Microsoft Outlook (Word and Excel)

• AS400, JD Edwards and Unisys (legacy system)

Education:

• CDL – A with Doubles Endorsement

• AED/First Aid/CPR Certified

• Haz Mat Training – Michigan State Police Training Facility Lansing, MI

• Certified Hi Lo Instructor

• Attended Several Management Seminars and Classes offered through Ameriserve and Nichols

Horticulture Classes – Michigan State University 04/95-06/95

• 09/88 – 04/89 Attended A.F.T.A. (Aerospace Flight Training Academy).

Completed ground school and partially completed the required flight time for private pilot

license. Long Term Objective: Commercial Pilot

• Cleveland High School, TX – Diploma Received 1987.



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