Customer Service Representative

Nicole Wells

Retention Specialist Customer Service Representaive

Huntsville, AL

*********@*****.*** - 256-***-****

My objective is to obtain a challenging career with a company that offers diverse job responsibilities and

opportunities for advancement that will utilize my training as well as my experience.

• Possess solid computer skills

• Great and quick problem solver

• Multi-tasker

• Team player

• Self-motivator

• Efficient in Microsoft Word, PowerPoint and Express

• Types 55 wpm

• Punctual

• Relationship building

WORK EXPERIENCE

Receptiponist/Cashier

Central Health Care Athens - Athens, AL - September 2013 to Present

Responsibilities

I verify all patient personal contact information and verifies all insurance. I also register patients for government

funded payment plan. I accept and process forms of payment. I complete and document all patient charts.

Operates and maintains all office equipment such as computer, switchboard, fax machine, copy machine, and

credit card/electronic check machine and scanner. And provides great customer service to all patients.

Accomplishments

I have received many comments from patients and staff regarding my swiftness and great customer service.

I was also certified as a Marketplace Counselor within the Affordable Health Care Act.

Skills Used

Patience, multi tasking, active listening and being a team player.

Retention Specialist Customer Service Representaive

Directv - Huntsville, AL - December 2009 to June 2013

Responsibilities:

• Assisting customers with billing issues

• Troubleshooting technical issues

• Activating new equipment

• Helping customers maintain TV budget

• Retaining customers with company

Customer Service Representative

West Corporation - Huntsville, AL - March 2009 to December 2009

Responsibilities:

• Adding services and features to accounts

• Activating new account and new phones

• Ordering equipment and data plans

• Troubleshoting technical issues

• Assisting with all billing concerns

Church Secretary

Tamarind Avenue SDA Church - Compton, CA - June 2004 to June 2007

Responsibilities:

• Type and print all weekly bulletins

• Maintaining database of members and faculty

• Keeping records of payroll, deposits, tithes and offerings

• Answered calls and forwarded to correct persons

• Meeting and greeting all and assisting in any manner

EDUCATION

Lynwood High School - Lynwood, CA

June 2002

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