Customer Service Sales

Crystal Valencia

818-***-**** *******.*.********@*****.***

Education: Master of Business Administration, California State University Northridge, December, 2013.

B.S., Business Administration, Major: Management, California State University Northridge, May, 2010.

Special Skill: Bilingual Spanish: Converse, translate, and document fluently

Relevant course work

HR Strategy Seminar in Strategic Management

Employment Practices Analysis of Contemporary Organizations

Statistics and Stochastic Models for Managers Behavior in Organization

Law in Business Environment

Experience

January, 2014- Present (May, 2014)

Human Resources Generalist (Temporary), Tender Greens, Culver City, California

Responsible for all new hire paperwork

Recruiting and staffing logistics (coordinate job fairs)

Organizational development

Employment and compliance to regulatory concerns and reporting

Employee relations

Benefits administration

Assess, communicate, and initiate corrective actions to resolve workplace-related morale or other issues

Coordinate integrated lateral transfer, shift change, promotion and team transfers

Oversight and administration of FMLA/PFL/PDC/CFRA

August, 2013- December, 2013

Consultant (MBA Consulting Graduate Project), Confidential Co., Santa Monica, California

Client was seeking to expand into the digital market to increase profit

Researched the digital industry and analyzed the data to perform a Feasibility Study and a Business Plan

Concluded the project with a series of strategic recommendations

August, 2012-Present

Business Solution Specialist, Ultimate Staffing, Woodland Hills, California

Provide current and prospective ambassadors with information about policies, job duties, wages, and ambassador benefits

Perform recruiting functions, such as posting jobs internally and externally; and screening job applicants

All new hires processed through E-Verify

Process background checks

Seek new business through cold calling, follow-up communications, and through building a strong network of prospects

Account Management, record all business activity including contacts, new business opportunities, existing business changes, and

customer requests in our Client Tracking system

Work to exceed all customer expectations (internal and external customers)

Weekly gross profit of $2,557.00 and year to date (gross profit) $54,393.00

Managed and closed a $95,000 direct hire order

July, 2010-December, 2011

Business Development Associate, Staples, Chatsworth, California

Effectively utilized Staples sales strategy and ensured the company met revenue and profit objectives through targeted

prospecting of small, mid-size and large accounts

Responsible for developing a new customer base

Managed prospects through Salesforce

Ensured a great customer satisfaction through monthly follow ups

Worked with a defined sales quota focusing on initiating relationships with multi-level decision-makers through phone, marketing

mailer campaigns, in-person contacts, and presentations

Exceeded my metrics and or maintained a minimum of 90% to goal

Part Time

June, 2006 – July, 2010

Executive Assistant, Colima Body Shop, North Hollywood, California (Part-Time)

Generated $3,000-$12,000 vehicle sales by maintaining online vehicle listings

Credit accounts 50% faster by tracking customers’ account balances and issuing monthly reminders

Evaluated accounting records

Managed the annual budget

May, 2006 - December, 2009

Administrative Assistant, S&G Company, North Hollywood, California (Part-Time)

Processed daily invoices, estimates and change orders ranging from $200--500,000

Managed 25-50 employees through daily phone calls and site visits to ensure best quality to clients

Administered the financial budget for all projects and provided weekly reports

March, 2008 - June, 2009

Regional Supervisor, Youth Policy Institute Supplemental Educational Services (SES), Pacoima, California

Promoted to supervisor from Math tutor after three months based on exceptional job performance

Coached and oversaw 25 tutors through weekly meetings, improving their tutoring skills and recordkeeping

Performed in-home site visits to ensure the quality of the service and enhanced customer service by responding to

parent’s inquires 50% faster

Improved the students test scores by 50% or more, quantifying their improvements through the pre- and post-tests

Oversaw the financial budget for office supplies and learning material

February, 2006 - May, 2008

Social Chair, Hermanas Unidas, Northridge, California

Organized weekly events such as service events

Planned monthly fundraisers in different venues collecting from $200-$3,000 to provide scholarships to members

Administered all financial records

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