Project Manager Management
Resume:
Wendy Chalmers
JAMBOREE HEIGHTS QLD 4074
043*-***-*** (Mobile)
**************@*****.***
Curriculum Vitae
A personal and professional profile …
Wendy Chalmers
Background
I have a strong background in instructional design, project management and the integration of e Learning
technologies into education within a tertiary setting along with the professional qualifications to give me
credibility. I graduated in 2001 with honours in a Bachelor of Education majoring in Information
Technologies from the Queensland University of Technology. This degree course was designed specifically
to equip graduates with the knowledge and skills to provide leadership in the integration of technologies
into education at a time when e Learning was in its formative stages. On completion of my degree, I
accepted a position as an Instructional Designer within the Educational Resources Unit of the Teaching
and Educational Development Institute (TEDI) at The University of Queensland. In 2004, I was promoted
within TEDI to the role of Project Manager, Educational Resources. As Project Manager, I managed and
delivered multifaceted flexible learning projects across all of the University’s Faculties, Schools and
campuses – a role that I excelled in and greatly enjoyed. In 2009, it was decided to restructure and
downsize the Educational Resources Unit within TEDI. After playing a key role in the change
management, I accepted a voluntary separation package in order to travel, spend time with family and
realise some personal goals. I have recently returned to Brisbane and I am currently engaged as the
Educational Designer within the University of Queensland Library.
Career Objective
Having made a strong and enduring contribution to the development and management of e Learning
experiences within the tertiary sector, I am naturally keen to continue this work. My objective is to
continually engage with e Learning technologies in a way that is fresh and innovative in a role
commensurate with my qualifications and abilities.
Personality Snapshot
I am a down to earth and approachable person. I have a strong sense of who I am and what I want out of
life, and I have always been prepared to put in whatever effort and creativity is required to achieve results.
My friends describe me as being intuitive and resilient, and these qualities have been to the fore in my
professional as well as personal life. I lead by example and set high standards for a team. I then put in
place the structures to support individuals in achieving success. Although I am easy going and
approachable, I do not hesitate to make tough decisions when the occasion warrants. I have a sense of
humour that breaks down barriers and defuses tension when the pressure is on, and this is a key aspect of
my leadership style. I value honesty and integrity and my reputation for professionalism is important to me.
Key Strengths
A proven work ethic and a strong sense of accountability
The ability to hit the ground running in a new role
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The capacity to handle a multifaceted role and an exceptionally demanding portfolio of
responsibilities (I thrive on change and challenge)
A collegiate approach to working collaboratively across disciplines and work units
Confident networking, business partnering and liaison skills
Well developed leadership and managerial skills
The acumen to identify and move quickly on new business opportunities
The ability to bring corporate knowledge to this position
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Wendy Chalmers
Professional Qualifications
Bachelor of Education (Honours)
Major: Information Technologies
Queensland University of Technology
Conferred 2001
Professional Development
UQ Leadership & Management Development series
Essentials for UQ General Staff Supervisors series
UQ Fundamentals of Management series
Project Management
Queensland Registered Teacher
Employment Histor
y
Dates Employer Positions
Employment
2013 present Educational Designer
The University of Queensland
Library Administration and Teaching and Marketing, Outreach and Corporate Services
Learning Services
St Lucia
2012 2013 Teacher
Education Queensland
Project Administrator
Griffith University
2011 2012
Corporate Technology Infrastructure
Travel – overseas volunteer and casual teaching
2009 2011
2009 Accepted voluntary separation package from UQ
Project Manager
The University of Queensland
2001 2009
Teaching and Educational Development Educational Resources Unit
Institute 2003 – 2009
St Lucia & Ipswich
Instructional Designer
Educational Resources Unit
2001 – 2003
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Wendy Chalmers
Studies
1997 2000 Engaged in full time tertiary studies – Bachelor of Education (Hons) attained 2001
Current Position Profile
Educational Designer (HEW7)
UQ Library
The University of Queensland
2013 – present
The primary purpose of this position is to provide expertise in the development, implementation and evaluation
of on line resources, across a range of platforms, and to support and enhance UQ Library information literacy
initiatives. I am responsible for reviewing and enhancing all current online information literacy programs.
Most recently, I have designed, developed and launched the UQ Library’s new information literacy tutorial
‘LIBRARY 101’ in Blackboard format for use by all new to UQ students, in time for first semester 2014. Adoption
and feedback from Lecturers, colleagues and students on the resource has been extremely positive.
Key Responsibilities
Develop, implement and evaluate online resources that support the development of high
standards of student information literacy
Review the Library’s information skills programs to assess their potential for enhancement and
online delivery
Work actively with Library staff to develop ongoing capacity in eLearning
Communicate and collaborate with key stakeholders across UQ’s units and faculties regarding
educational programs and initiatives
Actively develop innovative ideas for the support of student information literacy
Participate in Library wide eLearning projects
Prepare and give presentations to clients and staff on educational design and best practice in
eLearning
Provide expert advice and assistance to project team members as required and troubleshoot
technical problems
Participate in the continual review, improvement and implementation of eLearning systems,
technologies and related support services across the Library and wider University community
Contribute to the development and the review of Library policies, plans and procedures as
required
Identify opportunities and develop applications for internal and external awards that would bring
recognition to the Library and UQ
Identify and organise suitable submissions for inclusion in marketing materials and the Library
website
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Wendy Chalmers
The knowledge & skills I brought to my role:
Extensive experience in providing leadership and expert advice in eLearning design and implementation
A thorough working knowledge and understanding of the university environment
Previous Position Profile
Project Manager (HEW8)
Educational Resources Unit
The University of Queensland
Teaching and Educational Development Institute
2003 – 2009
I successfully applied for this position as an internal applicant following proven performance in the role of
Instructional Designer. As Project Manager, I reported to the Head of the Unit, my primary purpose being to
manage and deliver multifaceted e Learning projects to the UQ community and external clients. I led and
managed a team of up to 25 multidisciplinary staff comprised of Instructional Designers, Programmers,
Graphic Designers, Web Developers and
Desktop Publishers, ensuring that sound pedagogy was incorporated into resources that enhance learning
experiences for students and promote scholarship in teaching and learning.
My areas of accountability were:
Design and development
New business development
Project management
Client relationship management
Policy and procedures development
Quality improvement
Risk management
Staff supervision
Award submission
Key Responsibilities
Attend client briefings to be informed of client requirements, offer ideas and discuss e Learning
solutions prior to accepting or declining the project
Identify, initiate and follow up with prospective new clients
Assign individual team members to new projects based on their qualifications, skills and
experience so that they could generate a scope and quotation
In consultation with the team and client, create the project management plan; this entailed
identifying resources, allocating tasks, establishing milestones and timelines and identifying
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Wendy Chalmers
possible project risks
Monitor the progress of each project using a project tracking system, and keep stakeholders
informed of progress and any issues that had come to the fore
Provide expert advice and assistance to project team members as required and troubleshoot
technical problems
Generate reports to the Head of the Unit and Director as required
Prepare and give presentations to clients and staff on the role of the Educational Resources Unit
Develop, maintain and disseminate internal project management procedures, documentation
and tools such as agreements, contracts, sign on and sign off documents, testing
documentation and project debriefs
Contribute to the development and the review of both TEDI and UQ policies, plans and
procedures as required
Lead, manage and supervise staff; this entailed checking timesheets, approving leave
applications, conducting annual performance reviews, identifying gaps in knowledge and skills
and organising development for individuals, recognising and rewarding contributions, and
coaching and mentoring individuals
Liaise with the TEDI Finance Officer with regard to project income and expenditure, and
purchase of resources
Identify opportunities and develop applications for internal and external awards that would bring
recognition to TEDI
Identify and organise suitable submissions for inclusion in the TEDI Annual Report, marketing
materials and the TEDI website
The knowledge & skills I brought to my role:
Tertiary qualifications in a relevant discipline in the form of a Bachelor of Education majoring in Information
Technologies, the purpose of which was to provide graduates with the knowledge and skills to integrate
technologies into curriculum design
A thorough working knowledge and understanding of the ERU, TEDI and The UQ environment
Previous Position Profile Cont’d
Experience and expertise in the effective design and evaluation of learning experiences
Applied knowledge of and skills in using rich and interactive media technologies and broad knowledge of
other relevant technologies such as mobile, social networking, innovative physical and virtual learning
spaces
A strong capacity for self management and autonomy, with the preparedness to be accountable in my role
Well developed team leadership and management skills that enabled me to build and maintain a highly
motivated multidisciplinary team of professionals who took pride in their work
A strong client focus with the ability to establish and maintain productive working relationships with clients,
business partners and staff by being an effective persuader and influencer
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Wendy Chalmers
Knowledge of and ability to apply current project management methodologies and tools in order to bring
projects in on time and budget and to specification
The ability to negotiate effectively with clients on the development of project budgets, timelines and
functionality of resources and services
Confident decision making under pressure of time and resource constraints
Innovative and resourceful problem solving skills, usually applied on the fly
Highly developed research, analytical and report/submission writing skills
Key Achievements
Have successfully managed an exceptionally heavy portfolio of projects, with in excess of 100 in
progress at any one time
Have successfully worked in conjunction with UQ and external clients to develop world class
learning resources such as the My Media Trainer training resource for the School of Journalism
and Communication that now resides on the UNESCO website
Have identified business opportunities such as the Electronic Student Placement Evaluation
Form (eSPEF) for the Division of Occupational Therapies; this ePortfolio has since been on sold
to every Occupational Therapy School in Australia
Have prepared a number of Award submissions which have resulted in UQ’s TEDI ERU being
the recipient of prestigious awards such as the President’s Award for Excellence three years in a
row from ASCILITE (Australasian Society for Computers in Learning in Tertiary Education)
Have developed learning resources that have assisted UQ Lecturers in winning UQ Excellence in
Teaching and Learning Awards for example the Virtual Plant Pathology Lab developed for Dr
Victor Galea, School of Agronomy and Horticulture, UQ
Have co authored publications as listed below, and have presented papers at international and
national conferences to promote projects and UQ
Have built and nurtured a high performing team of multidisciplinary professionals
Have created a positive work culture within the ERU, TEDI
Have built and sustained a network of valuable contacts within the UQ community and more
broadly within the tertiary education sector
Previous Position Profile
Instructional Designer (HEW6)
Educational Resources Unit
The University of Queensland
Teaching and Educational Development Institute
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Wendy Chalmers
2001 2003
Recruited as a graduate, I worked as part of the TEDI Educational Resources Unit team, bringing to the team
currency in e Learning trends at that time. I was therefore able to make a strong contribution to the design and
development of cutting edge e Learning experiences that academic staff could incorporate in their courses.
Key Responsibilities
Consulted with academic staff in order to encourage them to integrate educational technologies
into their courses
Recommended the appropriate application of educational technologies to individual academics
based on my thorough understanding of these technologies and my ability to conceptualise the
required resource and propose e Learning solutions
Developed project scopes and quotes
Designed effective, innovative and engaging educational materials for the web, CD ROM and
print media
Developed support documentation for resources and services
Incorporated best practice into the use of new technologies to support learning
Partnered with and provided advice to academic staff on the design of learning experiences in
their subject areas using sound pedagogical teaching and learning strategies
Investigated the educational value and impact of new educational technologies and/or concepts
Shared professional information and knowledge on the use and integration of e Learning
technologies, and advances in e Learning
Wrote and presented professional papers
The knowledge & skills I brought to this role:
Tertiary qualifications specifically designed for this role
A flair for design innovation
Technical skills in a number of software applications
The ability to learn quickly on the job, particularly in terms of selecting and adapting the right tools for
specific applications
The communication and interpersonal skills to interface with clients in a context where I needed to provide
leadership and promote the integration of technologies into courseware
The ability to maintain a high level of expert knowledge in the broad areas of education and technology
A strong team ethos with the ability to work collaboratively across disciplines
Membership
s
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Wendy Chalmers
Linkedin – Higher Education Teaching and Learning Group
Linkedin – Instructional Design & E Learning Professionals’ Group
Queensland College of Teachers
Associate of the Australian Council for Computers in Education (ACCE)
Golden Key Honour Society
Publication
s
Chalmers, W., Hadlow, M., Jackson, I., & Johnston, S. (2008). My Media Trainer: An Innovative, Interactive
Resource to Ensure Sustainability in the Training of Media Professionals. Presented at the EDU COM 2008
conference, Thailand, 19 21 November, 2008.
http://educom2008.scis.ecu.edu.au/papers.php?first_letter=C
Chalmers, W., Smith, P. & Ward, K. (2005). The Espef – An Electronic Student Fieldwork Assessment Form.
Paper presented at Enhancing Teaching and Learning through Assessment Conference, Hong Kong
Polytechnic University, 13 15 June.
Chalmers, W., Smith, P. & Ward, K. (2004). Modern methods for traditional tasks: Developing an electronic
version of student fieldwork assessment at The University of Queensland. In R. Atkinson, C. McBeath, D.
Jonas Dwyer & R. Phillips (Eds), Beyond the comfort zone: Proceedings of the 21st ASCILITE Conference (pp.
170 174). Perth, 5 8 December. http://www.ascilite.org.au/conferences/perth04/procs/chalmers.html
Chalmers, W (2002): Practical learning supports for lecturers and students new to WEBCT and online delivery.
Presented at ASCILITE 2002: 9 New Zealand, 8 11 December.
http://www.ascilite.org.au/conferences/auckland02/proceedings/programme.html
Referees
Ms Mary Lyons
Director of Library Administration
The University of Queensland Library
The University of Queensland
Phone: (07) 3365 6415
Email: *.*****@*******.**.***.**
Associate Professor Victor Galea
Senior Lecturer
School of Land, Crop and Food Sciences
The University of Queensland
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Wendy Chalmers
Phone: (07) 5460 1282
Email: *.*****@**.***.**
Professor Debra Creedy
School of Nursing and Midwifery
Griffith University
Phone: +614********
Email: *.******@********.***.**
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