Customer Service Sales Representative
Resume:
Jamil Rhodes
***** * **** **, #****, Phoenix, AZ, 85048
Objective
To secure a full-time position with a stable organization where hard
work and integrity are valued and that will allow me to utilize my customer
service experience to the best of my ability in a team environment.
Professional Experience
Dish Network, August 2011- January 2014
Advanced Technical Support Representative
. Take 40 to 70 inbound calls daily in a fast paced call center
environment and provide customers with a timely solution to their
inquiries.
. Strive for one-call resolution of customer issues.
. Provide technical assistance by guiding step by step instructions to
fix any television issues that may arise.
. Produce superior customer service and work quality by demonstrating
attention to detail, flexibility, and innovation in resolving
problems.
. Consistently and accurately document reasons and outcomes of
customer's calls and save them to database.
. Improve the customer experience by offering additional services,
products, and promotions through upselling opportunities.
Diamond Wireless, February 2011- August 2011
Sales Representative
. Assist customers with tasks such as adding minutes, bill pay, and
troubleshooting devices.
. Implement selling strategies that produced positive outcomes on
overall sales performance.
. Use computer to activate phones and set up ideal wireless plans.
. Stop passing customers in a mall environment and attempt to persuade
them into signing up for new service plans.
. Maintained knowledge of company products such as new devices, plans,
and accessories.
. Developed new customer accounts including business and residential.
Fry's Marketplace, September 2009- January 2011
Produce Clerk
. Worked effectively under limited supervision and in a
cohesive team environment.
. Ensure a continuous availability of sufficient quantities
of goods and materials.
. Upheld and surpassed sanitation and food quality
standards.
. Perform basic cleaning duties to keep the store looking
clean and presentable.
. Act as a cashier when business called for it.
. Manage inventory and make certain the received and stored
material cater to the quality standards.
Skills
> Proficient in following computer applications: Internet
Research, E-Mail, Adobe, Microsoft Office, Mac, Windows/Linux
> Ability to type 65+ WPM
> Superior customer servicing skills
> Strong ability to convince, explain, make suggestions to
customers
> Excellent reflective listening skills
> Concise decision making abilities with the ability to manage
multiple projects.
Education
Glendale Community College
Business Management Program
Graduation: N/A
Forest Hills Northern High School
HS Diploma
Graduation: May, 2008
References
> Romero Hood(supervisor)- 760-***-****
> Darla Miller(recruiter)- 414-***-****
Contact this candidate