Customer Service Manager

Margaret Ferguson

Hamilton, ON

**********@*******.*** - 905-***-****

WORK EXPERIENCE

Physiotherapy Assistant: Hamilton Physio

• Provided care to patients with their mobility and transfers

• Managed multiple patients and tasks daily

• Worked independently handling all clients needs

• Problem-solved daily with clients to maximize effectiveness of client care

Assistant Manager Health Zone: Family Fitness - Nutrition & Personal Training

• Handled customer requests and complaints to provide excellent service

• Managed staff scheduling and time off requests

• Provided leadership to staff and customers

• Worked as part of management team to provide exceptional programs

Supervisor & Instructor: YWCA - Ottawa Street Gym & Fitness Programs

• Provided individual and group fitness instruction for clients

• Supervised instructors and provided leadership

• Worked within the values of the YWCA

Assistant Manager: Home Depot

• Provided excellent customer service

• Managed team of staff and scheduling

• Problem-solved all customer and team members concerns

EDUCATION

Leadership Certification Program

McMaster University

Diploma in Physiotherapy

Everest College of Technology and Health Sciences

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