Customer Service Administrative Assistant

Sahar Khan

* ****** *****, ** *** Grove, Isleworth, Middlesex

TW7 4JU

****.********@*****.***

Tel.:077********

CAREER STATEMENT

"I feel that my greatest strengths are my ability to develop and maintain a

close working relationship with my customers. This allows me to gain a in-

depth understanding of their individual needs and requirements. I can then

deliver a professional response to them. "

PERSONAL SUMMARY

An experienced customer services executive with many years of invaluable

experience working in the customer support departments of leading UK

companies. Highly focused with a comprehensive knowledge of how to maintain

a professional, helpful and courteous relationship with allocated

customers.

Having an enthusiastic and positive attitude and working hard to ensure

that customers receive an excellent level of service whilst at the same

time ensuring the highest level of sales for the company.. Presently

looking for a customer services advisor position with a reputable company.

AREAS OF EXPERTISE

Client relations

Sales support

Client retention

Customer relations

Event organisation

Supply chain

Administration

Cold calling

PERSONAL SKILLS

An eye for detail

Excellent communicator

Tactful & articulate

Problem solving

Excellent organisational skills

Team player

ACADEMIC QUALIFICATIONS

Punjab University, Pakistan 1993

MA in English Literature

Queens Mary's College, Pakistan 1991

BA Honours English Literature

KEY COMPETENCIES AND SKILLS

Knowledge of health and safety issues.

Developing customer service procedures, policies & standards.

Able to train, monitor and supervise junior or new staff.

A good level of written and verbal communication skills.

Able to quickly gain extensive knowledge of a company products & services.

Possessing a confident and articulate telephone manner.

Experience of working shifts, early mornings, afternoons, weekends &

nights.

Adaptive to change and ability to multi-task.

CAREER HISTORY

NR Associates - London

CUSTOMER SERVICE REPRESENTATIVE

June 1994 -

August 2008

Working as part of a team in a busy and dynamic design and build services.

Duties:

Sole responsibility for coordinating building interiors to match structure.

Liaising with builders on site to ensure works completed to high

specification.

Calculating daily wages and managing resources to achieve timely

completion.

Work closely with the architect and manage day to day administration of the

project.

Grip Technologies- London

ADMINISTRATIVE ASSISTANT

July 2012- 2013

Responsible to perform general administrative duties as a administrative

assistant

Duties

Answering general queries by telephone

Writing and dispatching routine or straightforward letters

Maintaining records, filling systems and computer files

Undertaking any other tasks/duties as may be reasonably required

Greet visitors

Manage the post and the emails

Rescheduling appointments for patients if necessary

London School Of Sciences And Technology (LSST)-London

ADMISSION TRAINEE AND MARKETING

September 2013 - January 2014

Registering students

Preparing students for online applications (student finance)

performing students interviews

organising induction days

tracking student finance applications

composing emails

Undertaking presentations

compiling files

carrying out face to face meetings

assessing individuals skills

REFERENCES - Available on request

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