Customer Service Manager

OBJECTIVE:

* To utilize my skills and experience to assist a company to realize

their objectives.

WORK EXPERIENCE:

**** - **** ******* *********** ********** Corporation, Las Vegas, NV

> Provide administrative support to Siena Community Association

Maintenance Manager. Maintain records of utility usage, develop graphs

and spreadsheets, verify contractor information and licenses, order

equipment, parts and supplies. Code invoices, track inspection

reports and work orders. Respond to homeowner calls, manage vendors,

recruit vendors, write RFPs and bid summaries for the Community Board.

> Provide support to General Manager including board meeting packet

preparation, minutes of Executive Session and board meetings, bid

opening meetings, and correspondence with homeowners. Compose letters

and respond to homeowner concerns.

> Provide administrative assistance for Safety Committee and Parking and

Safety Hearing Panel. Prepare packages. Send out citation letters and

response letters after hearings. Meet and take calls from homeowners

regarding citations and safety issues.

2004 Encompass Teleservices, Las Vegas, Nevada

> Customer Service Representative for mobile telephone company, T-

Mobile. Explain rate plans, handsets and pricing to new and existing

customers, review billing, issue adjustments, troubleshoot various

models of cellular handsets.

2001 - 2003 Merck-Medco, Henderson, Nevada

> Customer Service Representative for mail order pharmacy. Placed

orders, expedited and traced orders, and resolved problems, issued

credits, answered billing questions, and explained managed care

pharmacy plans. Provided high-quality service in high-pressure

environment.

2000 - 2001 Accountants, Inc., Las Vegas, Nevada

> Various accounting assignments, both long and short term, in accounts

payable, receivable and administrative support. Clients included

hotel/casinos, time-share resort, geotechnical firm and property

management. Obtained casino work card, worked in receivables,

payables, and restaurant audit in casinos.

1995 - 1999 Boyle Engineering Corporation, Las Vegas, Nevada

> Bookkeeper for Las Vegas office of national consulting Engineering

Corporation. Prepared client invoices and completed monthly reporting

requirements to government agencies. Entered payroll, prepared

deposits and payables, responsible for petty cash and expense reports.

Assisted secretary in all phases of administrative work, personnel

forms, and marketing packages. Assisted in correspondence typing,

meeting minutes. Statements of Qualifications proposals (typing,

copying, binding), standards, and travel arrangements.

SKILLS:

* Microsoft Office, Word, Excel, Outlook, PowerPoint, Jenark, Aspen,

WordPerfect,

10-key

QUALIFICATIONS:

* Effective oral and written communications, Building and grounds

maintenance knowledge, manage vendors, good working relationships with

Board, Staff, Residents, and contractors. Word processing,

spreadsheet, front desk, payroll, accounts payable and receivable,

customer service skills.

EDUCATION:

* State of Nevada - Community Manager Certificate 1584 - July, 2009

* 3 courses towards PCAM

* Purdue University, West Lafayette, IN - Bachelor of Science

* Brookhaven College - Dallas, TX, Associate of Science in Accounting

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