Customer Service Representative

Lynn R. Baker

*** ********* ***** ******, ** **009 724-***-****

Career Objective

To utilize my experience and my training as a Customer Service Representative and

Engraving and Designer skills to gain further knowledge in other fields.

Professional Experience

Smithcraft Signs & Awards Beaver, PA

Engraver/Production Coordinator 5/10-2/14

*Design and Set-up Plaques, Trophies, Nameplates and Nametags

*Use Corel Draw Graphics and work with Customer Supplied Artwork

*Engrave and Assemble Plaques, Trophies and Acrylics

*Coordinate with Customer Service and Vendors to ensure Due Dates are met

Datatel Resources Corporation Monaca, PA

Customer Service Representative 6/00 -

6/03

*Handled heavy phone volume from distributors

*Estimated phone, fax and e-mailed printing quotes from distributors

*Worked with in-house graphics and outside services

*Worked with outside freight companies for shipping schedules and freight quotes

*Ordered long run continuous forms, snap-sets, mailers and full color brochures

Smithcraft Bridgewater, PA

Customer Service Representative 9/97 -

6/00

*Assisted retail customers with plaque, trophy and sign orders

*Proofread stamp orders and maintained shipping of orders to wholesale customers

*Quote and order advertising specialties, cast plaques, business cards and seals

*Handled customer inquiries, scheduling and deliveries

Creative Forms and Graphics Baltimore, MD

Customer Service Representative/Administrative Assistant 9/93 - 7/97

*Coordinated jobs from composition to final product

*Maintained composition, Docutech and delivery schedules

*Maintained bindery schedule of academic syllabus material

*Monitored Customer Service Department, job status inquiries

*Estimated off-set printing, job entry and ordered paper

*Worked with in-house graphics and outside services

Education

Printing Industries of Maryland Baltimore, MD

5/96 - 8/96

University of Maryland Baltimore County Catonsville,MD

8/87 - 1/89

Pennsylvania State University Beaver/State College, PA

1/84 - 8/86

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