Customer Service Sales

Jenae V. Coffie

**** ********* **. **, ******* GA 30309

404-***-**** (Cellular) *****.******@*****.*** [pic]

Objective To obtain a position where acquired academic and professional

skills may be utilized for the benefit of the organization.

Education Clark Atlanta University

Atlanta, GA

Bachelor of Arts degree in Mass Media Arts

December 2011

Concentration: Public Relations

GPA: 3.32/4.0

Work Experience LifeSouth Community Blood Centers, Inc.

McDonough, GA

Recruiter

Sep 2012-Present

. Managed existing accounts to maintain meeting daily,

weekly and monthly recruiter goals

. Scheduled meetings and presentations with existing

accounts utilizing Outlook Express

. Successfully cold call new accounts to establish

relationships to utilize our donor services

. Educated chairpersons, donors and students about

blood donation process, requirements and importance

. Worked to project 110% of donor goal each month to

draw 100% of projection

. Engaged in on-site recruitment for the organization

concurrent with blood drives

. Designed and delivered specialty promotional

materials

. Maintained business relationships with chairpersons

to gauge satisfaction with the organization

. Organized chairperson meetings to schedule, organize,

promote and execute successful blood drives

. Hosted membership drives to increase recruits to join

the Be the Match-National Marrow Donor Program

. Represented the organization at various career fairs

and technical schools

National Black Arts Festival

Atlanta, GA

Public Relations Intern

Feb 2011- Dec 2011

. Conducted a public relations campaign to increase

organizational reach in the Metropolitan Atlanta area

. Implemented the "Now You Know" Campaign which

increased college student membership and awareness of

the organization

. Updated media database to include most recent

submissions

. Assisted in press kit development by collecting

materials and organizing packages

Georgia Dome/Philips Arena

Atlanta, GA

Food Services

March 2010-Present

. Displayed strong customer service abilities while

preparing, setting up and serving hors d'oeuvrs to

guests in the executive suites

. Maintained the replenishment and organization of food

items and the executive suite during all events

. Executed the selling and purchasing of various

specialty items

Clark Atlanta University

Atlanta, GA

Orientation Guide Corp.

May 2008-Dec 2011

. Served as a mentor and guide to orientate, counsel,

and assist in the enrollment process for

approximately twelve hundred (1200) incoming and

transfer students

. Demonstrated effective leadership and teamwork while

working with a team of 35 orientation guides to

organize the registration process of three

orientation sessions held throughout the summer and

the CAU Experience

. Served as a creator for the Song and Skit committee

(2008-2011)

. Facilitated tours by providing a historical overview

of the institution in efforts of recruiting high

school students

. Collaborated with Admissions and Student Affairs in

efforts to generate ideas to improve retention and

enhance the overall Clark Atlanta University

experience

. Served as an ambassador for the university within the

Metro Atlanta area

Flagler County Public Schools

Bunnell, FL

Receptionist

June 2006-Sept 2006

. Managed a five line telephone system in efforts to

receive and transfer telephone calls and messages

. Copied blueprints, entered information into the

database and created various documents

. Produced identification cards for new employees and

guests

Skills Microsoft Word, PowerPoint, Excel, Outlook; strong sales

ability, stellar customer service skills, public speaking

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