Customer Service Analyst

Marcus Clifton

Contractor, IT Business Analyst at Sherpa

********@********.**.***

Summary

Finance professional with ten years of experience in a multinational corporation. Experience includes financial

analysis, analytical research and business partnering. Flexible with systems and provide insight to contribute to

company performance.

Experience

Contractor, IT Business Analyst at Sherpa

February 2013 - January 2014 (1 year)

Work for a large multinational bank, in its Global Services.

Partner with business unit leadership and vendors to analyze and determine direction of voice and data

systems in transition from legacy acquisitions

Contractor, Financial Analyst at Sherpa

April 2011 - October 2012 (1 year 7 months)

Work for a large multinational bank, in its Global Technology and Operations

Partner with business unit leadership and vendors to analyze and determine direction of voice and data

systems in transition from legacy acquisitions

Officer, Intermediate Financial Analyst at Bank of America

January 2008 - December 2010 (3 years)

Responsible for Primary Chart of Accounts, Account Mappings, and Elimination Rule Maintenance

Work closely with business partners from all lines of business within Bank of America to ensure

Sarbanes-Oxley compliance and data integrity of the Chart of Accounts

Participated in several general ledger mergers including MBNA, LaSalle, Countrywide, and Merrill Lynch

Awarded a Spirit Medallion for work on the LaSalle transition

Ensure that the reporting structure of the bank is accurate for SEC and Regulatory reporting each month

Elected as Risk and Compliance Representative for Financial Maintenance internal GAO group

Financial Analyst at Bank of America

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July 2003 - December 2007 (4 years 6 months)

Relationship liaison for Hierarchy/Cost Center and FCS Company Setup

Processed High Volume Files, Moves, Additions, and Combine Files

Participated in several general ledger mergers including Fleet, MBNA, and NPC

Work closely with business partners to ensure data and integrity of the Hierarchy as well as Sarbanes-Oxley

Perform company, account, and cost center inquiries and validation scripts to determine account activity

levels and proper hierarchy structure in preparation for cost center collapse

Assisted in training of four Finance Analysts

Assistant Manager at Eckerd

June 2001 - August 2002 (1 year 3 months)

Managed staff of twenty full and part-time employees

Responsible for managing several district stores

Performed daily audits of all products, cash, and safe deposits

Managed product venders including ordering, space allotment and payments

Certifications

CompTIA A+

CompTIA

Skills & Expertise

Financial Analysis

Microsoft Office

Banking

Analysis

General Ledger

Mergers & Acquisitions

Finance

Microsoft Excel

Microsoft Word

Auditing

Data Analysis

Management

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Social Media

Customer Service

Research

Training

Access

Education

Western Carolina University

B.S., International Business & Management, 1995 - 1999

Activities and Societies: Student Government Association, Japanese Animation Society, Phi Beta Lambda,

University of North Carolina Association of Student Governments, WWCU

University of Hawaii at Manoa

1998 - 1998

Activities and Societies: Pacific Asian Management Institute

Interests

photography

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Marcus Clifton

Contractor, IT Business Analyst at Sherpa

********@********.**.***

Contact Marcus on LinkedIn

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Contact this candidate