Manager Customer Service

REBECCA MILLER

*** **** *** *****, ***********, U T 84663 H: 801-***-**** C: 801-***-****

CAREER FOCUS

I am a Customer Focused Sales Associate with 8 years of experience in varied sales types and

management environments. Along with being a solid team player with an upbeat, positive

attitude, I am looking for a position with opportunities for career advancements.

WORK EXPERIENCE

General Manager The Slurp American Fork, Utah 05/2013 to

Responsibilities:

I managed a staff of 28, took care of all company paperwork including financial documents. I was

in charge of ordering product and inventory. I planned and carried out all marketing. The

company was just starting when I started working there so as part of my responsibilities I was in

charge of Writing store policies and getting the store up to code.

General Manager Wasatch Mountain Deli Eagle Mountain,Utah 10/2012

to 03/2013

Responsibilities:

I managed a team of 5 professionals I personally selected and trained. I took inventory daily and

made weekly product order. I managed all finances for the company and monitored labor. I

reached out to the community by organizing charity events and catering to promote

our company.

General Manager/ Marketing Manager Gandolfos New York Deli Lehi, Utah 10/2008 to

11/2010

Responsibilities:

I Managed a team of 11 professionals that I personally selected and trained. I developed mid day

and end of day spreadsheets to monitor sales and labor. I also identified, developed, and

evaluated marketing strategies based on knowledge of company objectives and market trends.

Also organized weekly and monthly team meetings to analyze the performance of all employees.

A daily inventory was taken for weekly food and product orders. I encouraged all team members

to be friendly and energetic to ensure a positive dining experience for all customers.

Shift Manager Rumbi Island Grill Lehi, Utah 02/2008 to 12/2008

Responsibilities:

I was a head shift manager and took care of all front and back of the house operations. I

maintained and enforced a safe and clean working environment at all times. I scheduled and

directed staff in daily work assignments to maximize productivity. I developed and maintained

exceptional customer service standards and encouraged all employees to be energetic and

upbeat.

Sales Associate Shaydz Sunglass Hut Provo, Utah 07/2007 to 01/2008

Responsibilities:

Shaydz taught me various sales techniques to draw in customers. I recommended and helped

customers select merchandise based on there own personal needs. When working retail, I

learned that upselling using promotions and various discounts can ensure high customer

retention rates. I was always sure to have an outgoing and positive attitude to help create a more

satisfying experience for the customer.

Make Up Artist/Sales Associate True Mineral Makeup Provo, Utah 06/2007 to

11/2006

Responsibilities:

In this job I was required to be highly detail oriented as I scheduled make overs as well as walk in

appointments. I was also trained in reaching out to customers in order to get their attention on

our kiosk and what we had to offer. Along with doing weekly inventories for product management

I also had a hand in product overview to make sure that we stayed current on all of the supplies

that we required. I also aided in organizing mineral makeup workshops in order to educate

employees on how to use the proper products to better cater to each individual customer. This

also taught me how to build a Customer/Associate relationship, which in turn helped to build a

stronger clientèle.

EDUCATIONAL BACKGROUND

High School Diploma: General Education 2007

Spanish Fork High School Spanish Fork, Utah, United States

ACCOMPLISHMENTS

● I was a manager for a company when we reached over $40,000 in the first week, which

surpassed any other records that were in place at the time.

● I was the only employee to receive outstanding feedback on every company mystery

shop.

● I have also organized both charity and promotional events throughout all of my previous

work places in order to both promote our company and support other local businesses.

SKILLS

• People Person • Calm Under Pressure

• Dedicated • Cash Handling Accuracy

• Self Driven • Experience with MS Word

• Hardworking • Spreadsheets

• Fast Learner • Understanding of Store

• Punctual • Operations

• Problem Solver • Exceptional Leader

• Energetic • Flexible Schedule

• Organized • Conflict Resolution Skills

• Customer Service Expert • Relationship Selling Skills

• Team Oriented • Skilled Multitasking

• Written and Oral communication skills • Upselling and Consultative

• Communication Skills • Selling

Contact this candidate