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Customer Service Assistant

Location:
Oslo, 0286, Norway
Salary:
16
Posted:
March 27, 2014

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Resume:

Neishka Marie Paulino

** ******* ****** #*

Central Falls RI 02863

401-***-****

acdclg@r.postjobfree.com

Objectives

Obtain a position in a well-known company to expand my Knowledge and benefit myself

and the company.

Experience

Strauss, Factor, Laing & Lyons, Attorney at Law September 30, 2013 to

Present

Providence RI 02903

Legal Assistant

* Type Summons and postcards for court

* Use Microsoft word to make revisions for attorney

* Negotiated with debtors concerning payment arrangements, payoffs, and settlements in

attempts to close cases with judgment accounts, and entered it into firm's information

technology system.

* Excellent communication skills, able to adapt quickly to difficult situations, able to

negotiate agreements in complicated situations.

*Requesting supports

*Providing the civil action number for court

* Office duties such as typing, answering phones, filing, assisting with court documents

* Communicated with clients and debtors on a daily basis

* Drafted correspondence and other legal documents

* Photocopying, scanning documents and faxing as required.

Brederson Law Center August 30, 2010 to

September 27, 2013

Providence RI 02908

Legal Assistant

* Providing clients with their cases statuses in giving them the service that they deserve.

* Responsible for creating and maintaining the clients file.

* Organizing data entry.

* Draft court documents/pleading for civil matters and draft court date reminder letter to

all criminal clients.

* Involved in cases of litigation, arbitration, Deposition

* Maintaining calendar and contacts for attorneys; scheduling appointments and

meetings.

* Drafted legal documents including interrogatories and affidavit

* Prepared and issues legal demand letters, property damage, summonses, complaint and

other documents

* Perform responsibilities for typing court letter and hearings

* Served as interpreter for Spanish-speaking client base

* Responsible for filing all the paper work and faxing

*Preparing workers compensation claims and petitions

*Requesting medical and billing statements from insurance and hospitals

* Performed all front desk duties. Entering Quotes, Purchase Orders & Invoices

SOURCECORP.

Document Prepper

Norwood, MA. 02062 March 2010 to July 2010

(Temporary)

* Prepping documents may include; alphabetizing, putting documents in numerical order

and/or date order, removing staples, etc.

* Ability to identify different document types.

* Maintain a record of completed work.

* Maintain levels of productivity and quality based on department standards.

Refunds now Tax services

Providence RI,

Tax preparer assistant January 2009 to March 2010

(Seasonal)

* Customer Services

* Organized and multi task

* Typing, copier/scanning and phone skills

* Prepare and assist in preparing simple to complex tax returns for individual

* Responsible for filing all the paper work

Emerald Bay Manor

Waits Staff July 2009 to December

2009

* Ensured that resident’s dietary needs were met by assisting kitchen staff prepare daily

meals

* Served resident with courtesy, patience and a smile

* Ensured that all tray were collected and returned to the kitchen

* Created and maintained a comfortable atmosphere for the elderly residents of top scale

retirement community

Skills

* Bilingual Spanish/English.

* Exceptional customer service skills

* Strong interpersonal and communication skills

* Ability to work effectively under pressure.

* Positive attitude and enthusiasm

* Highly analytical thinking

* Productive worker with solid work ethic

* Knowledge-hungry and fast learner

* Ability to prioritize workload.

* Data Entry (Alpha/Numeric

* Strong computer skills

* Microsoft Outlook, Excel and PowerPoint

* Q-Law

* Open minded to learning and understanding new policies and procedures

Education

Central Falls High School, Rhode Island -2009

References Available upon Request



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