Customer Service Assistant
Resume:
Neishka Marie Paulino
Central Falls RI 02863
****************@*******.***
Objectives
Obtain a position in a well-known company to expand my Knowledge and benefit myself
and the company.
Experience
Strauss, Factor, Laing & Lyons, Attorney at Law September 30, 2013 to
Present
Providence RI 02903
Legal Assistant
* Type Summons and postcards for court
* Use Microsoft word to make revisions for attorney
* Negotiated with debtors concerning payment arrangements, payoffs, and settlements in
attempts to close cases with judgment accounts, and entered it into firm's information
technology system.
* Excellent communication skills, able to adapt quickly to difficult situations, able to
negotiate agreements in complicated situations.
*Requesting supports
*Providing the civil action number for court
* Office duties such as typing, answering phones, filing, assisting with court documents
* Communicated with clients and debtors on a daily basis
* Drafted correspondence and other legal documents
* Photocopying, scanning documents and faxing as required.
Brederson Law Center August 30, 2010 to
September 27, 2013
Providence RI 02908
Legal Assistant
* Providing clients with their cases statuses in giving them the service that they deserve.
* Responsible for creating and maintaining the clients file.
* Organizing data entry.
* Draft court documents/pleading for civil matters and draft court date reminder letter to
all criminal clients.
* Involved in cases of litigation, arbitration, Deposition
* Maintaining calendar and contacts for attorneys; scheduling appointments and
meetings.
* Drafted legal documents including interrogatories and affidavit
* Prepared and issues legal demand letters, property damage, summonses, complaint and
other documents
* Perform responsibilities for typing court letter and hearings
* Served as interpreter for Spanish-speaking client base
* Responsible for filing all the paper work and faxing
*Preparing workers compensation claims and petitions
*Requesting medical and billing statements from insurance and hospitals
* Performed all front desk duties. Entering Quotes, Purchase Orders & Invoices
SOURCECORP.
Document Prepper
Norwood, MA. 02062 March 2010 to July 2010
(Temporary)
* Prepping documents may include; alphabetizing, putting documents in numerical order
and/or date order, removing staples, etc.
* Ability to identify different document types.
* Maintain a record of completed work.
* Maintain levels of productivity and quality based on department standards.
Refunds now Tax services
Providence RI,
Tax preparer assistant January 2009 to March 2010
(Seasonal)
* Customer Services
* Organized and multi task
* Typing, copier/scanning and phone skills
* Prepare and assist in preparing simple to complex tax returns for individual
* Responsible for filing all the paper work
Emerald Bay Manor
Waits Staff July 2009 to December
2009
* Ensured that resident’s dietary needs were met by assisting kitchen staff prepare daily
meals
* Served resident with courtesy, patience and a smile
* Ensured that all tray were collected and returned to the kitchen
* Created and maintained a comfortable atmosphere for the elderly residents of top scale
retirement community
Skills
* Bilingual Spanish/English.
* Exceptional customer service skills
* Strong interpersonal and communication skills
* Ability to work effectively under pressure.
* Positive attitude and enthusiasm
* Highly analytical thinking
* Productive worker with solid work ethic
* Knowledge-hungry and fast learner
* Ability to prioritize workload.
* Data Entry (Alpha/Numeric
* Strong computer skills
* Microsoft Outlook, Excel and PowerPoint
* Q-Law
* Open minded to learning and understanding new policies and procedures
Education
Central Falls High School, Rhode Island -2009
References Available upon Request
Contact this candidate