Project Manager Customer Service

Sirvantus Boyce

**** ******* **. ***. **-C* Marietta, GA 30068 336-***-**** *************@*****.***

EXPERIENCE

****-******* ****** ******* *******, GA/Greensboro, NC

Project Manager

Coordinates activities and manages various functions in conjunction with respective Project Meetings,

Customer Meetings, and General Contractor Meetings.

Attends leadership conferences and training conferences.

Design and proof read blueprints with AT&T TP76300 Standards by Company or Customer.

Develops spreadsheets/reports in coordination with the customer using Microsoft Excel, Access, and Word.

Provides accurate and consistent customer communication during established intervals using phone, email,

and ticketing notes.

Troubleshoots, manages and corrects customer service issues for windows operating systems, PC hardware,

Microsoft office, and Network connectivity for TCP/IP, DHCP, and DNS.

Monitors the performance of the telecommunications networks, including usage, load patterns and system

response. Administer Help Desk related software applications.

Organized transportation and accommodations for employees, customers, and organizations for training,

support, certifications, per diem and travel expenses.

Coordinates, plans, and executes new construction layouts using Microsoft Visio, and Project Management

which include but not limited to: securing the safety of employees and company or personal property,

contracts, Schedules, Training Classes, and Safety meetings.

Serves as an advisor/ or lead to on-site construction new hires and temporary employees.

Direct the administrative details, such as dissemination of promotional materials, financial operations and

response to inquiries. Train all new hires in areas needed to perform tasks.

Hands-on field technician experience for comprehensive installation technology for multimode and single-

mode optical local area networks, plenum and riser category 3,5e,6, 7, coax/broadband, testing and

troubleshooting with power meters, cable analyzer, and optical time-domain reflectometer (otdr), splicing,

server, and switch installs(cisco), wireless routers networking installs(cisco), lift work, and IT development

which includes documenting, research, and support.

Pre-Termination/ Building out closets- organize, form, dress cables, determines length/slack, label cables.

Installation of Cable Support Systems such as cable trays, ladder racks, J-hooks, bridle/D-rings. Install

grounding for racks, equipment and cable as required. Perform fire-stopping procedures on fire walls, sleeves,

and core penetration.

Termination - complete IDC terminations using punch down tools, and cat 6 tools, UTP, STP-A, cross-

connect blocks, patch panels.

Connectors - assemble and install 8-pin modular connectors, coaxial connectors, demonstrate connector color

codes.

Testing - use tone test set, volt-ohm meter, diagnose open, shorted, crossed, and split pairs, active circuits, and

use industry standard test equipment. Perform installation, OS deployments, configuration, and upgrade tasks

regularly.

Retrofits - remove abandoned cables.

Pulling Backbone Cable (UTP/ScTP/STP-A) and Pulling Horizontal Cable (UTP/ScTP/STP-A) inside and

outside plant.

2003-2006 Applebee’s Raleigh, NC

Assistant Manager

Supervised and managed all areas of the restaurant and made final decisions on matters of importance to guest

service.

Adhered to company standards and service levels to increase sales and minimize costs, including food,

beverage, supply, utility and labor costs.

Responsible for ensuring that all financial (invoices, reporting, bank deposits) and personnel/payroll related

administrative duties are completed accurately, on time and in accordance with company policies and

procedures.

Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining

areas. Ensured compliance with operational standards, company policies, federal/state/local laws, and

ordinances.

Responsible for ensuring consistent high quality of food preparation and service.

Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance

standards.

Estimated food and beverage costs. Work with Corporate office staff for efficient provisioning and

purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.

Estimated food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

Ensured positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to

turn dissatisfied guests into return guests.

Ensured that proper security procedures are in place to protect employees, guests and company assets.

Ensured a safe working and guest environment to reduce the risk of injury and accidents. Completed accident

reports promptly in the event that a guest or employee was injured.

Managed shifts which included: daily decision making, scheduling, planning while upholding standards,

product quality and cleanliness.

Investigated and resolved complaints concerning food quality and service.

Provided direction to employees regarding operational and procedural issues.

Interviewed hourly employees. Direct hiring, supervision, development and, when necessary, termination of

employees.

Conducted orientation, explained the Apple Gold Group Philosophy, and facilitated the training of new

employees.

Developed employees by providing ongoing feedback, established performance expectations and by

conducting performance reviews.

Maintained an accurate and up-to-date plan of restaurant staffing needs. Prepared schedules and ensure that

the restaurant is staffed for all shifts which included 25+ employees each shift.

2007-Present

ENTREPRENEUR/CONTRACTOR

System/Application/Network Support

Install, upgrade, support and troubleshoot windows Server 2000/2003/2008

Install, upgrade, support and troubleshoot Microsoft software.

Interact with numerous computer platforms in a multi-layered client server environment

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation

systems, file servers, email servers, application servers, and administrative systems

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help

minimize downtime

Troubleshooting network connectivity in a LAN/WAN environment

Requesting and coordinating vendor support when the restoration is beyond the scope of the Desktop Support

Administrator, Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team

member

Develop trends by monitoring and analyzing incoming calls, problems and support requests

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation

hardware/software

Use tools and methodologies to load, copy and customize operating system configurations for deployment

Desktop Support

Install, upgrade, support and troubleshoot Security, XP, Vista, Windows 7 and Microsoft Office 2007/2010

and any other authorized desktop applications

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral

equipment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized

peripheral equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and

restocks assigned parts inventory to insure proper spare parts levels

Safely package equipment for branches and arrange for the transport of the equipment

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal

service client, personal computers (PC) or notebooks that has authorized access to the network

Develop trends by monitoring and analyzing incoming calls, problems and support requests

CORE COMPETENCIES

Analyzing

Learning & Researching

Planning & Organizing

Delivering Results and Meeting Customer Expectations

Achieving Personal Work Goals and Objectives

EDUCATION

GUILFORD COLLEGE

(May 18TH 2013)

Bachelors of Science

Computing Technology and Information Systems

Minor

African American Studies

CORNING

Fiber Optical Local Area Networks Certification

(December 16TH 2011)

TS-LAN-500

COMPTIA (October 2006)

A+ Training Completion

COMPTIA (December 2006)

Network + Training Completion

LEADERSHIP CONFERENCES (When Available)

Corning

Amp

Bicsi

Ortronics

Panduit

REFERENCES

Available upon request.

Contact this candidate