Customer Service Assistant
Resume:
KRYSTA SLATTERY
Hamilton, ON, L8J 1B4
Home-905-***-****, Cell-905-***-****
**************@*******.***
OBJECTIVE: To obtain a position in the Customer Service field
EDUCATION:
First Year Student, Mohawk College, Hamilton, ON, September 2013.
. Will be studying for a Business Certificate.
Forth Year Student, Brock University, St. Catherines, ON, September 2009 to
December 2012.
. Major in Child and Youth Studies
. Current Courses: Child and Youth Studies
Grade 12 Student, Sir John A. Macdonald Secondary School, Hamilton, ON,
Graduate, June 2008.
. Successfully completed 40 Hour Volunteer Requirement for Graduation.
. Successfully completed the grade 10 Literacy Test.
. Received Co-op Student of the Month award for January 2008.
. Received the Ontario Co-operative Education Award at Graduation 2008.
EMPLOYMENT:
Alumni Tracker, Mohawk College, Hamilton, ON, September 2013 to December
2013
. To Find lost alumni and update their information
. Search for people using various websites
. Exhaust all options if they were lost
. Work as a team to get the best results
Door Captain, HECFI, Copps Coliseum, Hamilton, ON, March 2009 to February
26 2014.
. Developed leadership skills while being in charge of the doors at
various events.
. Acquired payroll skills by learning step by step how to add hours and
submit pay sheets.
. Improved communication skills by talking to others over the radio and
in person.
. Improved memorization skills by remembering incidents that need to be
put on the end of the event report.
Ticket Taker, HECFI, Copps Coliseum, Hamilton, ON, January 11 2007 to
February 26 2014.
. Improved teamwork skills by working as a team to make sure all of the
customers are in the arena by the time the show starts.
. Acquired the knowledge on how to work a scanner in order to process
the tickets.
. Demonstrated the ability to get the Patrons in on time for the event
in a safe manner.
. Showed excellent work resulting in a promotion to door captain in
March 2009.
Office Assistant, The City of Hamilton Sport and Recreation Department,
Hamilton, ON, June 2012 to August 2012.
. In charge of contacting facilities to create a contact list for the
Sport Development Department
. Organized office spaces so the user could complete tasks more
efficiently
. Attended staff bonding activities and meetings
. Demonstrated customer service by helping patrons on the phone and at
the front desk
Cashier, Inch Park Pool, Hamilton, On, June 2011-August 2011.
. Improved communication and interpersonal skills by interacting with
customers.
. Responsible for handling cash transactions accurately.
. Learned to balance the till.
Program Leader, Bingo After School Program, Pinky Lewis Recreation Center,
Hamilton, ON, October 6 2008 to June 2010
. Developed organizational skills by planning and running activities
whit children 7-14.
. Further improved leadership skills by supervising my own group "team".
. Developed communication skills by interacting with parents.
. Developed memorization skills by remembering the number of children in
my program, and the goods and bads for the day to be told at the daily
meeting.
. Used my passion for dance to teach others different routines.
Cashier, Lululemon Wearhouse Sale, Hamilton, ON, September 25 2010 to
October 4, 2010.
. Quickly moved people through the cash line.
. Acquired basic cash skills, such as counting the till, and giving
change.
. Learned how to operate the debit/credit machines.
. Worked with my teammates to move the line as quickly as possible.
Supie/ Camp Counsellor, The City of Hamilton, Hamilton, ON, Summer
2009,2010.
. Responsible for planning and running various crafts and games for ages
5-14.
. Learned to supervise groups anywhere from 2 to 20 children on my own.
. Responsible for fundraising in order to run year end party for the
children.
Co-op Office Manager, Sir John A Macdonald Secondary School, Hamilton, ON,
September 2007 to the present.
. Developed and improved clerical skills: filing, photocopying, faxing,
data entry, shredding paper, stapling important documents, and using a
computer for various purposes.
. Acquired organizational skills by assembling and updating files.
. Improved computer skills by working with Markbook, and various Word
Programs.
. Improved telephone and communication skills by answering phones in a
professional manner.
. Demonstrated responsibility by opening and closing the office when on
my own.
Teachers Assistant, Bennetto Elementary School, Hamilton, ON, November 2008
to January 2009.
Teachers Assistant, Bennetto Elementary School, Hamilton, ON, September
2006 to January 2007.
. Improved organizational skills by keeping the classroom tidy and
setting up and putting away work activities.
. Developed leadership skills by assisting with field trips and recess
supervision.
. Gained an understanding child development by assisting young children
ages 4-8 in reading and writing.
. Further developed leadership skills by creating and teaching a unit to
the SK and grade 2 classes.
. Learned patience and communication skills by interacting with the
students.
HWDSB Focus on Youth, Camp Counsellor, Cathy Weaver and Bennetto Elementary
School, Hamilton, ON, Summer 2008, August 2007, Summer 2006, August 2005.
. Developed organizational skills by planning and running activities
whit children 4-12.
. Further improved leadership skills by supervising my own group "team".
. Developed telephone and communication skills by contacting parents and
informing them about the Literacy Camp.
VOLUNTEER EXPERIENCE:
Stoney Creek United Church, Stoney Creek, ON, 2003 to the present.
. Further developed interpersonal and communication skills by
participating in various activities.
. Gained an understanding of the importance of community involvement for
fund-raising.
. Demonstrated responsibility by dedicating time in obtaining donations.
Wesley Urban Ministries, Hamilton, ON, December 2005.
. Acquired teamwork skills by working with peers to organize gifts for
families.
. Developed a sincere caring attitude towards others less fortunate.
OTHER SKILLS AND EXPERIENCES:
Focus on Youth Award, received in August 2008 for being a good leader to
the children as well as the other consolers around me as I was the senior
staff member.
Standard and Emergency First Aid, CPRC and Defibrillator Training, received
July 3 2008, updated 2013.
. Learned how to administer CPR to adults and children.
. Learned how to administer an epipen and how to give a puffer.
. Learned how to properly use a defibrillator.
. Learned basic first aid administration in emergency situations. (ex.
how to stop a nose bleed, how to properly clean and bandage a cut in a
safe way etc.)
Epi Pen Certification, received June 2010.
. Training to administer epinephrine to those having an allergic
reaction.
Dance, Broadway Bound Dance Studio, Binbrook, ON, September 2006 to the
present.
. Learned self-discipline during classes and out of classes.
. Improved athletic ability and co-ordination skills by learning new
dance skills and moves.
. Gained organizational skills by doing extra-curricular activities and
school education.
Leadership Youth Group, Stoney Creek United Church, Stoney Creek, ON, 2002-
2006.
. Improved reliability by attending classes weekly.
. Developed teamwork skills by attending retreats.
. Acquired leadership skills by participating in seminars and group
discussions on coping strategies and conflict resolution techniques.
Knowledge of Computer Programs: Microsoft Word, Excel, Power Point,
Markbook, and Publisher.
REFERENCES AVAILABLE UPON REQUEST
REFERENCES
Christa Morrison
Bingo (After School Program) Head
Pinky Lewis
Andrea Campbell-Martins
Ticket Taker Supervisor
Copps Coliseum
905-***-**** ext.4047 or 905-***-****
Rob Blunsdon
Special Project Coordinator
HWDSB
Edi Hansen or Heather Lewis
Co-op Head
Sir John A. Macdonald
Peter Joshua
Superintendent
HWDSB
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