Sales Customer Service

Ingeborg Gonzalez

Sales and Leasing Representative

Houston, TX

****************@*****.*** - 832-***-****

Implemented innovative marketing strategies resulting in substantial sale increases.

Improved Customer Service policies promoting tenant and customer retention.

Created online marketing business

Work Experience

LEASING REP

BOXER PROPERTY MANAGEMENT

Houston, TX

December 2012 to November 2013

Commercial Retail Leasing. Duties included are:

Corporate weekly Sales & Marketing goals

Utilized Salesforce as our main Management tool

Utilized Craigslist as a Marketing tool to drive traffic & interest

Coordinated improvements with our business tenants on their sales,

Leases, Renewals, Assignments, utilizing Salesforce

Increased Sales & Retention by 20%

Demonstrated ability to: Sell added value to an undervalued property. To view problems,

issues & needs from a customer's perspective, incorporating problem solving to identify

mutually beneficial outcomes & results. Maintained & updated, customer reports, files,

etc,Updated skills to be competitive in fast changing environment, utilizing effective,

timely & persuasive communication, to actively listen to prospects/customers, business

owners, to increase open exchange of ideas & solutions. Worked assisting business

owners, with a positive, engaging attitude, increasing the value of our service,

developing new ideas, & methods to improve better results in sales & customer

satisfaction.

Leasing Consultant

AMD PROPERTY MANAGEMENT INC

Los Angeles, CA

April 2009 to October 2009

JRK Residential Properties, LLC, HOUSTON, Texas

Leasing Specialist

Leased to new prospects, renewals, maintenance requests. On this property we

focused primarily on tenants that worked on a temporary basis for MD Anderson

Medical Center,

We provided online information and provided assistance to lease with us in the US and

overseas. Our focus was to streamline the leasing process to enable future residents to

check their future residence with as much additional information to provide

comprehensive choices and selection.

Most our residents were doctors who visited MD Anderson on a temporary stay. I

assisted in the implementation of marketing information for local and online markets.

LEASING AGENT

Forrester Apartments

Houston, TX

April 2007 to March 2009

Handled all incoming inquiries phone, email, & on property. Maintained curb appeal of

designated area. Leased units in accordance with federal, local policies and

procedures. Received and relayed all maintenance requests according to designated

areas. Inspected future resident units before move-in date & coordinated between

maintenance and management all aspects of desired move in conditions. Prepared it

renewals and with notices or in house resident transfers. Pre-screened potential future

residents according to leasing policies. Wrote leases on Yardi, as well as set weekly

Marketing and Leasing goals with Manager. Updated our Community floor plans and

pricing according to Leasing specials and promotions.

Leasing Consultant

Western National Group

Irvine, CA

September 2005 to May 2006

Welcomed new future residents with prescreened phone log, setting up follow up visits

to our Community, touring and assisting in the leasing, and closing of lease

contract. Coordinated weekly Sales and Marketing goals with Manager.

Compiled current market developments. Received and posted resident

payments. Reviewed and made assessments of all leases, including renewals, new

residents, Updated new marketing goals. Increased retention of current residents.

Toured property twice daily to ensure proper curb appeal.

Education

Anthropology/BS

University Autonoma de Mexico -

Mexico, ME

1977 to 1981

Skills

Marketing Strategies, Inventory Control, Purchasing, Accounting

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