Customer Service Sales

W. Brian Artrip

**** ******** **** **** *********, Tennessee 37931 865-***-****

acdcjt@r.postjobfree.com

www.linkedin.com/in/brianartrip

Professional Experience

Best buy, Knoxville, TN

****-*resent

Assistant Store Manager (Connectivity Sales Manager): October 2012-present

. Focused on store profitability through creating, sustaining, and

energizing successful customer and employee experiences

. Implemented defined business group strategies, analyzed business

results, created and communicated effective gap management plan in

partnership with district leadership

. Managed and developed the supervisor team to enable them to develop

and coach their sales, services, and sales support teams

. Focused and fulfilled task and responsibilities to manage the customer

experience, support business results and customer needs

. Validated merchandise readiness to ensure the customer experience was

positive in every channel and display functionality

. Ensured the sales supervisors understood, executed, and achieved

business group strategy

. Validated behavioral expectations and held supervisors accountable for

implementing strategies

. Led department to a ranking of #1 in District 02/2014, 11/2013, 3/2013

. Led department to a Top 20% ranking 02/2014, 01/2014, 11/2013,

08/2013, 04/2013 and 03/2013

The Revival Institute, Inc., Knoxville, TN

2012

Director of Sales and Marketing: March 2012-October 2012

. Accomplished marketing and sales human resource objectives by

recruiting, selecting, orienting, training, assigning, scheduling,

coaching, counseling, and disciplining employees; communicating job

expectations; planning, monitoring, appraising, and reviewing job

contributions; planning and reviewing compensation actions; and

enforcing policies and procedures

. Achieved marketing and sales operational objectives by contributing

marketing and sales information and recommendations to strategic plans

and reviews; preparing and completing actions plans; implementing

production, productivity, quality, and customer-service standards;

resolving problems; completing audits; identifying trends; determining

system improvements; and implementing change

. Effectively managed the organization's social media presence thorough

Facebook, Twitter, LinkedIn, and the corporate website

. Surpassed marketing and sales financial objectives by forecasting

requirements; preparing an annual budget; scheduling expenditures;

analyzing variances; and initiating corrective actions

. Determined annual and gross-profit plans by forecasting and developing

annual sales quotas for regions; projecting expected sales volume and

profit for existing and new products; analyzing trends and results;

establishing pricing strategies; recommending selling prices;

monitoring costs, competition, supply, and demand

. Identified marketing opportunities by identifying consumer

requirements; defining market, competitor's share, and competitor's

strengths and weaknesses; forecasting project business; and

establishing targeted market share

. Sustained positive rapport with key account by making periodic visits;

exploring specific needs; and anticipating new opportunities

. Provided information by collecting, analyzing, and summarizing data

and trends

W. Brian Artrip 865-***-****

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Suntrust Bank, Knoxville/Maryville, TN

2005-2011

Branch Manager 2: 2009-2011

Assistant Branch Manager 3: 2005-2009

. Demonstrated the importance of resources to an organization challenged

with shortages and budget constraints by aligning priorities to key

objectives and maximizing performance and productivity

. Conceptualized, developed, and led numerous employee exercises in

support of the organization's objectives

. Assessed client needs and identified gaps to offer the best products

for each individual

. Assessed efficacy of company initiatives by encouraging feedback from

employees and clients

. Implemented a high profile customer service program which

significantly raised overall client satisfaction scores

. Interviewed, selected, hired and trained employees

. Consistently exceeded financial performance, outstanding deposits, and

loan outstanding goals

. Coached branch to exceed customer service, gross new checking

accounts, personal deposits, and consumer loan goals

. Exceeded financial performance, outstanding deposits, and loan

outstanding goal for 2011

. Attained a 12% increase in net income year over year in 2010

. Showcase Branch Award for 2007 and 2008 for leading branch to exceed

all goals

. EdgeLeader Award for 2007 and 2008 for being ranked in the top 10% of

Branch and Assistant Managers at SunTrust Bank

National Bank of Commerce, Knoxville, TN

2002-2005

Branch Manager: 2004-2005

Assistant Branch Manager: 2003-2004

Financial Services Advisor: 2002-2003

. Received the #1 award for sales incentive payout for the area of

Knoxville while at NBC For 01/2003, 08/2003

. Received the #2 award for sales incentive payout for the area of

Knoxville while at NBC for 02/2003, 03/2004, 04/2004

. Received Customer Service Award for NBC in the area of Knoxville

03/2004

. Received the #2 Sales Leader Award for the Third Quarter in 2004 for

Knoxville while at NBC

. Received the #1 Sales Leader Award for the Third Quarter 2003 for

Knoxville while at NBC for 2010

Education

University of Tennessee, Knoxville, TN

Bachelor of Arts, Major: Organizational Communications

Volunteer Activity

. Wish Grantor for Make-A-Wish of East Tennessee 2012-2014

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