Customer Service Sales

Melissa Moore

Bachelors Business Admin minor-Psychology

**** ********* ***** #*** - *******, TX 77036

**********@***.*** - 936-***-****

Work Experience

Business development Executive-Appointment setter

Andival group

Houston Tx.

Jan. 2014-present

Responsibilities:

Cold calling companies to introduce services and gain appointment for Senior recruiter. Manage call

lists and accounts. Build relationships with potential clients via phone/email. Research companies to

see what services they offer and to see if they have a need for services. Basic recruiting. Search

multiple databases for candidates, scan resumes call potential candidates and feel them out to see if

they would be a good fit for the client company, and submit for client approval.

Sales Management

Advantage Staffing Resources and S4 Communication

Houston, TX

July 2012 to Jan. 2014

Responsibilities:

I started with this company in sales for Reliant and Green Mountain Energy, cold calling for electricity

sign-up. Have moved my way into management with a new position at S4 Communications that is

contracted to Reliant Energy. I supervise 10-20 agents to make sure they meet their goals both

individually and as a team. Run daily and monthly reports and communicate those reports to the team.

Coaching agents to help them reach their full potential. Handle escalated calls from customers.

Accomplishments

I have had the pleasure of kicking off with a new campaign and driving sales to meet the clients goals.

This has been a very rewarding journey and I have learned the true meaning of team work through the

agents I supervise.

Skills Used

Ability to maintain set timelines and goals. The ability to coach a team to success.

Sales

Conn's Appliance and electronics

Houston, TX

May 2011 to March 2012

Have become proficient in the system we use to write up purchases

Have learned most aspects of the business

Met most of my sales quotas

Responsibilities: • Customer service

Being knowledgeable in the products we carry

• Inventory checks and upkeep, stocking area assigned and taking in inventory deliveries

Redmond Management

McDonalds

-

Houston, TX

February 2011 to May 2011

Supervisor: Joshua Bogany

Shift Manager

Responsibilities:

• Customer service

• handled customer complaints

• made sure orders were taken correctly and seen that they were prepared according to the customers

satisfaction and in a timely manner

• kept records of nightly inventory and temperature logs.

Certified Swing Manager

McDonalds

Huntsville, TX

July 2010 to January 2011

Supervisor: Howard Harrell

• Started as crew and worked my way to management in less than 4 months

• During transition period for company stepped up as assistant general manager

• Completed Basic Shift Management course on the Deans List

Responsibilities:

• Supervised 6-16 employees to make sure customer service standards were met daily

• Kept employee moral up by encouraging them to meet their individual goals

• Maintained good labor numbers

• Mid month and end of month inventories

Education

Bachelors in Business Administration

Ashford University -

Clinton, IA

Graduated July 2013

Huntington High School -

Huntington, TX

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