Human Resources Customer Service

T yler G. Gould 216-***-**** *****.***@***.*** *3442 Hanover Woods, Solon, Ohio 44139

www.linkedin.com/in/tylerggould/

Enthusiastic, detail-oriented, and driven undergraduate seeking an entry-level Recruiting position beginning May 2014.

Eager to assist in recruiting efforts to enable an organization to acquire and retain top talent. Desire to work with hiring

managers and candidates to find a mutual fit. Possess strong communication skills and sufficient knowledge to become a

successful recruiter. Strengths include knowledge of:

Campus Relations Applicant Tracking Systems

Resume Sourcing • •

•

New Hire Training Job Boards

Requisitions • •

•

EDUCATION

Bachelor of Arts: Psychology, Minor: Organizational Communication

The Ohio State University, GPA: 3.6, Anticipated Graduation: 5/2014

EXPERIENCE

AMERICA’S FLOOR SOURCE, Columbus, Ohio, Flooring sales, 140 employees

HUMAN RESOURCES/MARKETING INTERN, Jan 2014- Present

o Source resumes, conduct phone screens for customer service roles; learning interviewing skills

o Monitor and update company social media sites including Facebook, Twitter, and Pinterest pages

o Participate in initiative to increase employee engagement and retention, co-implementing new programs and policies

SAFEGUARD PROPERTIES, Valley View, Ohio, Mortgage field services, 1,800 employees

RECRUITING COORDINATOR INTERN, May 2013- Jan 2014

o Posted open positions on job boards, sourced over 80 resumes, conducted phone screens for a variety of operational

and analytical roles; learned end-to-end recruiting cycle

o Coordinated with hiring managers to schedule more than 50 new hire interviews; learned how to interact with

different personalities and work with managers to understand their business needs

o Converted over 110 job descriptions into requisition templates, uploaded into new applicant tracking system;

understand terminology used and job responsibilities for a variety of positions; learned to navigate HRIS

o Organized a Building College Relations Initiative by coordinating several open houses for local university career

center representatives; increased campus recognition with eight universities; resulted in 100 new applicants

o Created and implemented several employee surveys, analyzed results, recommended business solutions; helped to

identify onboarding and organizational inconsistencies; strengthened data analysis skills

TRAINING AND DEVELOPMENT INTERN, Summer 2012

o Implemented a revised onboarding program to accommodate merger resulting in over 500 additional employees

o Researched ways to incorporate effective eLearning into training programs; presented findings to training leaders

o Researched employee engagement best practices; recommended ways to strengthen company retention

OHIO STATE UNIVERSITY, Columbus, Ohio, Social Psychology Department, Attitudes and Persuasion Research Project

RESEARCH ASSISTANT, September 2012- April 2013

o Studied human attitudes and persuasion effects; applicable to conflict management and talent acquisition

o Studied human decision-making and behavior motivators; applicable to employee relations and engagement

CAMPUS INITIATIVES

ACADEMICS CHAIR, Alpha Epsilon Pi Fraternity

Coordinated study sessions for brothers struggling academically; developed individual improvement plans

PEER TUTOR, Adopt-A-School

Assisted underprivileged kindergarten and first grade children with their classroom exercises

SUICIDE HOTLINE OPERATOR, Community Counseling & Crisis Center

Offered free counseling services via telephone to people in need of emergency consult

MEMBERSHIPS

Society of Human Resource Management Human Resources Association of Central Ohio

Ohio State Human Resources Association Alpha Epsilon Pi Fraternity, Eta Chapter

Contact this candidate