Customer Service Sales

Experienced Assistant Service Manager and customer service professional

Skills and Strengths:

Customer Service Sales Lead

Management

Computer Skills Problem Solving Training

Account Management Organization Communication

Business Development Presentation Coaching

Experience:

2009-Current Chuck Hutton Toyota

Memphis, TN

Assistant Service Manager

. Toyota Certified professional and member of Toyota President's Award

winning team four consecutive years.

. CSI scores consistently rank in top 10% regionally.

. Recipient of Team Excellence Award for Outstanding Performance and

Team Excellence.

. Completed NADA Service Manager training.

. Up to date with all Toyota certification and training.

. Provide quality customer service throughout entire dealership service

experience from beginning to end.

. Confer with customers about inspection results and recommend

corrective procedures.

. Upsell and advise customers on diagnosis on vehicle repairs.

. Prepare work orders for needed repairs, and advise customers about

future maintenance.

. Set current and future appointments for needed repairs and service.

. Maintain accurate records.

2006- 2008 Paul Benton Motors/Toyota Knoxville Oak

Ridge/Knoxville, TN Internet Sales

Associate/Internet Sales Manager

. Established and developed website and lead providers for dealership.

. Managed internet sales staff, and in closing sales.

. Consistently in top 10% in sales for Toyota Knoxville.

. Member of President's Award sales team.

. Executed strong revenue building strategies that effectively increased

personal sales and created loyalty among buyers for new and used

automobiles.

. Informed customers of finance and leasing options and provided total

customer follow up and support.

2005-2006 Electric Supply/Graybar

Knoxville, TN/Raleigh, NC

Inside/Outside Sales Representative

. Obtained new business through cold calling, furnished leads.

. Provided quality customer service to prospective and current

customers, and quoted prices for products.

. Worked with former customers to rebuild business relationships.

2003-2005 EPM, Inc.

Cary, NC

Account Manager

. Consistently ranked nationally in top 5% of ServiceMaster Lawn Care

Division.

o Generated $350,000 in new sales in first year.

o Generated over $450,000 in new sales in second year.

. Maintained customer accounts by providing year round customer service.

o Customer retention for this branch is highest in company.

Education:

1995-1999 University of Tennessee Knoxville, TN

. Bachelor of Arts in Theatre

. Member of The University of Tennessee Singers

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