Administrative Assistant Customer Service

Lisa Z. Mason

**** ****** ******* **** • Severn, Maryland United States 21144 1019 • 917-***-**** • ******.*****@*****.***

Objective

To secure a position as an administrative assistant that would allow me to utilize my

superior administrative and executive support skills in a fast paced challenging

environment.

Work Experience

05/2013 NFP Potomac Basin Group, Beltsville, Maryland

Present New Business Analyst

Responsible for receiving, interpreting, screening and prioritizing documents in order to submit to

various carriers for new business case submissions. Keeps track of received data and source

documents. Prepares and sorts source documents, and identifies and interprets data for case

submissions according to carrier guidelines. Contacts preparers of source documents to resolve

questions, inconsistencies, missing data, or missing documents. Confirms accuracy of data

received. Compares data entered with source documents to detect errors

Compiles, sorts, and verifies accuracy of data and documents to be submitted to the carrier.

Advised in establishing and maintaining proficient record management system. Contributes to a

team effort and accomplishes related results as required. Maintains confidential information and

performs other duties as assigned

works in a timely manner to meet carrier deadlines.

11/2012 Blue Water Day School, Hanover, Maryland

05/2013 Enrollment Coordinator

Responsible for ongoing admissions, recruitment and enrollment efforts of all

academic programs. Meet and greet prospective, new or returning families either individually

and/or in groups; and provide information, answer questions and secure the admission or

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reenrollment of students. Oversee, coordinate and usher parents through the admission and re

enrollment process – shadow meeting, school tours, parent interviews, information night, testing,

reports, enrollment agreements, admission notification letters, student record preparation, etc.

Direct the development of written materials and other media that support admission goals and

promote the school. Develop and implement an admission process and calendar that supports

the school's mission and development goals. Maintain admissions and enrollment statistics and

provide status and achievement reports to administrators and/or board members as directed.

Coordinate with Heads of School on admission and enrollment goals and objectives. Keep track

of each student candidate from first phone call to acceptance and/or reenrollment. Monitor and

track academic progress of alumni students. Develop and assess admission and enrollment

policies, enrollment payment agreements, award notification letters and all other communication

regarding admission and enrollment.

08/2012 HealthStream, Laurel, Maryland

11/2012 Survey Coordinator/Data Entry

Listened to and transcribed responses captured via voice files, assigned appropriate code

category to respondent comments and coded comments through the PM application. Executed

healthcare surveys to examine performance in clinical and nonclinical healthcare environments.

Clean and edit responses, extracted data from collection application when necessary. Reviews

each “Patient Insights” contract and addendum to ensure surveys reflect contracted changes.

Tracked and maintained all projects that include voice file transcription, coding of comments,

and those that were still in interviewing stage.

04/2011 07/2012 Bell Nursery, Elkridge, Maryland

Administrative Assistant

Liaised with vendors and purchasing personnel in the ordering of greenhouse supplies,

shrubs, plants, and trees. Allocated and confirmed products prior to delivery.

Reconciled inventory discrepancies. Aided in maintaining several store inventory based

on necessitate. Scheduled and confirmed appointments and delivery times for shipping

department. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development. Verified and created

claim numbers and/or purchase orders by communicating with various outsourced

greenhouse and nursery vendors. Excelled within a deadline intensive environment,

ensuring accurate and on time completion of all projects and deliveries. Ensured

accurate barcodes and item numbers in accordance to each specific item. Maintained

all product item numbers and barcodes on Excel file accurately. Read work orders or

received oral instructions to determine work assignments, material, equipment and/or

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product supply needs in accordance to department standards and/or demand.

01/2006 Greater Chesapeake Orthopedic Associates, Baltimore, Maryland

03/2008 Medical Secretary

Coordinated with consulting doctors and other healthcare professionals to develop care

plans for patients. Authorized drug refills and provided detailed prescription information

to pharmacies. Ensured HIPAA compliance. Ordered lab tests, x rays, MRIs,

Ultrasounds, and EKGs per physician orders. Educated patients about their treatments

per physicians and patients request. Prepared blood, tissue and other laboratory

specimens for lab testing. Managed various general office duties such as answering

multiple telephone lines, completing insurance forms and short and long term disability

forms, and MVA handicap applications. Performed monthly inventory and maintained

office and medical supply counts. Escorted patients to examination rooms and prepared

them for physician exams. Scheduled and confirmed surgical consultations. Prepared

folders and maintained records of newly admitted patients. Contacted insurance

providers to verify correct insurance information and get authorization for surgical

procedures, medications, medical equipment, and diagnostic imaging.

05/2001 Dr. Clifford T. Solomon Neurosurgery, Annapolis, Maryland

01/2006 Medical Secretary/Office Manager

Coordinated surgical consultation process, prepared medical records and films for

evaluation. Promptly responded to general inquiries from patients, medical and non

medical professional staff via mail, phone, e mail and/or fax. Coordinated with assisting

physicians and operating room personnel to coordinate and post surgeries, correspond

with insurance companies to pre authorize/authorize procedures, diagnostics, and

medications as needed. Called in medication refills (per physician) and provided

detailed prescription information to pharmacies; ordered lab tests, X ray’s, MRI’s, and

Doppler studies etc.. Apply strong assessment skills to determine necessary patient

treatment plan or course of treatment development. Created all office notifications for

important policy changes, office news, and events. Managed various general office

duties such as answering multiple telephone lines, completing insurance/disability/MVA

forms. Served as a liaison between patients and physician to assist patients to maintain

a high standard of patient care.

Education

Anne Arundel Community College, Arnold, Maryland

2006 2009

Associate of Science

Transfer Studies/Biology

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Skills /Accomplishments

• Self motivated and performs skillfully in fast pace environments

• Exceptional written and verbal communication skills

• Prioritizing and time management dexterities

• Trained decision making, critical thinking, and organization

• Meticulous attention to detail

• Capacity to interact with people at all levels and diversities

• Making decisions, thinking in a logical manner, and result oriented

• Planned and executed all aspects of a major office move

• Conflict resolution, strong interpersonal skills, and resourceful

• Purchasing office/medical office supplies and equipment

• Medical terminology adept

• Invoice verification, inventory tracking, and vendor contact

• Data entry, filing, and records control

• Proficient in Microsoft Word, Excel, PowerPoint, Taleo, and Outlook

• Experience with medical office software; MEDITECH, PACS, and Practice

Management

• Delivering superior customer service/patient care

• Familiar with major health insurance carriers, Managed Care

Organizations, and Medicare

• Certificate of Completion of HIPAA Awareness for Insurance Brokers &

Agents (1 Credit Hour) Expires Feb. 4, 2016

References Available Upon Request

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Contact this candidate