Customer Service Representative
Resume:
Tunisa Hollins
Roseville, MI 48066
*.*******@*****.***
QUALIFICATIONS:
Technical: Windows (all), NT/XP, Microsoft Office – Excel, Word, Publisher, Access, Power Point, Works,
DOS, Quick Books 2003, General Office Equipment, Outlook, Pivot Tables, Lotus Notes, V LookUp,
typing 45+wpm
Professional: Account Receivables/Payables, Administration, HR Admin/Policies, Construction
Administrator, Call Center, Dispatching, Help Desk, Scheduling, Planner, Spreadsheets, Billing, Bill of
Materials, Management, Office Management, Material Handling, Material Planner, Purchasing, EDI, MRP,
Epicor, QAD, AS400, PPAP approval, SAP, Switchboard, Data Entry, Supervisor Shipping & Receiving,
Receptionist, Training, Sales, Supervision, QC, Operations, Logistics, Inventory Control, General Labor,
Production/Warehouse skills
EDUCATION:
2010 – Current
Central Michigan University-Warren, MI
Information Resource Management (Leadership) - Master’s Degree
2006 – 2010
Siena Heights University-Southfield, MI
Computer Network Systems/Technology Mgmt.-Bachelor’s Degree
2003 – 2005
ITT Technical Institute-Canton, MI
Computer Information Systems-Associates Degree
EXPERIENCE:
9/13 – Current
Aerotek (Kirlin Company)
ERP/Epicor Specialist
Responsible for transferring all product information into a new ERP system called (Epicor). Coordinating
large amounts of Data into the new system. Reviewing fixtures and building the BOM for each fixture and
creating rules to make it work. Testing the results and the outcome of each BOM.
1/11 – 9/13
Fluidyne Fluid Power
Inventory Data Control Specialist
Responsible for all paperwork, posting of invoices, & programs. Set up freight quotes for sales, run late
report for all updates. Inventory Control, cycle counting, Lean manufacturing principles. Purchasing of
parts and/or pumps, process Bill of Materials for parts. Expedites and Import/Export. Run all shipments
through UPS/Fed Ex machine.
5/08 – 3/09
Digital Dialogue
Member Service Representative
Respond inquiries received by providing quality service while identifying the financial need of members
including making loan payments, transferring funds, & taking loan applications, as well as a multitude of
other Credit Union services in a call center
8/06 – 3/07
Plastech
Customer Service /Material Planner
Customer service to all plants and direct contact. Download releases for production orders. Order and
scheduling of service parts for GM and Chrysler. Material Planner & Scheduler for paint production to
schedule shifts. Planning of new launches. Answered SMART tickets for Chrysler issues. Balanced
Cums, Maintain all database documents for procedures and process. DDL system for all Ford releases
and any issues.GM Supply Web maintained for all purposes. Create and generate all documents.
Spreadsheets and invoices for upper management. Direct contact for floor assembly. Liaison between
employees.BOM’s. Logistics. Management and executive staff. Support Sales and Operations Planning
activities. Support balance out planning and coordination. Support data collection. Analysis and corrective
actions implemented for team metrics. Complete finished goods part setup in procurement system.
Ensure customer requirements are received. Analyzed and processed as expected from all sources
including customer systems. Scheduled parts to run for JIT delivery
3/04 – 8/06
Sofanou, Inc.
Customer Service Representative/Parts Planner
Customer assistance, Input of production orders, Pricing quotes, Production validation, Ford/Visteon DDL
system, HR duties, Correction of EDI system errors, Chrysler SMART system
Internet reboots and changes of tapes, Assistance with help desk support, PPAP approvals, AS400
system data input, Use of salesforce.com to ensure basic computer support for customers and knowledge
of SAP, Order entry of new part numbers into SAP system, Shipping & Receiving transactions in SAP,
Purchase documents in SAP, Balance Cums, Order entry and tracking for customers to ensure efficiency
and order fulfillment processing for deliver
8/00 – 2/04
Contract Professionals (Ford)
Executive Administrative Assistant
Provided executive assistance to all area plant managers and supervised hourly employees. Processed,
charted, and graphed weekly production reports for meetings. Lead person in meetings. Maintained
database of annual production reports. Scheduled executive travel arrangements, meetings, and
business events. Completed SER’s, maintained inventory balances, processed time sheets and payroll
information. Helped Supervise Union workers on plant floor
8/99 – 8/00
Plastomer Corporation
Customer Service Representative
Responded to all customer concerns, requests and inquiries. Handled all production orders, Material
Coordinator for customers and clients, Computer generated inventory control, cycle counting (also
physical), for shipping and receiving and production, Visited customer sites to meet prospective and
current clients, Presented layout of parts, Tracked and selected orders via SMART and EDI database
systems. Completed order processing for customers and order desk help. Sent and received releases via
DDL system for parts available. Confirmed accuracy of quality prior to delivery of parts in an efficient
manner (JIT delivery). Responded to customer service for accuracy and satisfaction.
5/95 – 8/99
Harada Industries of America
Production Supervisor/ Shipping & Receiving
Supervised warehouse and office employees in an automotive unionized setting, Processed
Import/Export documents, and air shipped products, bar coded boxes, and certified shipping
arrangements, monitor shipments, cycle counting, and system receiving. Dispatched trucks en route to
destinations. Maintained inventory, parts, supplies, and did physical inventory in plant. QS 9000 process
completed for office and warehouse procedures. Customer and driver contact.
Provided training, recruitment, and logistics planning for future endeavors.
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