Manager Customer Service
Resume:
ALEXIS NICHOLSON
*************@***.***
Objective:
To obtain a position that will enable me to use my strong organizational skills; computer skills and ability to work
well with people. I am a quick learner and open to other positions in the administration field. I am very familiar with
dental and medical codes, the processing of claims and EOBS.
Professional Experience:
CAPITAL BILLING: DENTAL BILLING SUPERVISIOR
08/2012-10/2013
Overseeing all aspects of insurance, including e-claiming, entering insurance checks, entering electronic fund
insurance checks, confirming coverage and following up on unpaid claims. All aspects of billing, including sending out
monthly statements, negotiating payment agreements for treatment plans and collections.
DELTA DENTAL INS: CUSTOMER SERVICE REP
04/2011-08/2012
Ensure each member receives outstanding service, explanation of benefits, and knowledge of ADA codes. Making sure
stats are above and beyond meets. Maintaining awareness of new processing guidelines and major benefits changes
that affect all members. I used oracle and Metavance as well as many other systems used for medical and dental.
SLVERBACKCALL CENTER: TELESALES REP
12/2010-02/2011
Make recommendations for colleges such as Ashford, Everest, YTI, etc. All outbound calls, very high volume of calls,
about sixty to seventy calls an hour, about five hundred a day.
VICTORIAS SECRET: PART TIME SALES REP
09/2009-03/2010
Ensure each customer receives outstanding services, Maintain clean and orderly checkout areas. Process merchandise
returns and exchanges.
BODY CENTRAL: AST. STORE MANAGER
02/2008-09/2009
Ensure that each customer receives outstanding service, maintain an awareness of all promotions and advertisements,
and inventory, monitoring floor stock, open and close each cash register, making deposits at the bank, recognize
security risks and thefts and know how to handle or prevent such situations. Organized floor displays t maximize space
and call attention to latest merchandise.
Education:
Harrisburg Area Community College
Business; not yet completed
Susquehanna Township High School
Graduation 2009
References:
Manager at Capital Billing: Karemiah Dini 215-***-****
Manager at Victoria’s Secret: Kami 717-***-****
Personal Friend: Jordan Lawson 717-***-****
Contact this candidate