* ************ *******

* **+ years of strong, positive, and a can-do attitude working through the

Project Management Lifecycle, the Solution Implementation Lifecycle and

Client Management,; Successfully managed large client technology

initiatives while working with co-located, near-shore, off-shore, and

virtual teams across multiple geographic locations; Responsible for the

adoption and rollout of the client's infrastructure, applications,

systems, networks, and software as required to support their

initiatives.

2

3 WORK EXPERIENCE

Investment Industry Regulatory Organization of Canada

2014 Jan - 2014

Apr

Project Manager (Infrastructure) (Contract)

The Investment Industry Regulatory Organization of Canada is the national

self-regulatory organization which oversees all investment dealers and

trading activity on debt and equity marketplaces in Canada. The scope of

this project entailed managing a team of infrastructure specialists, BSAs,

stakeholder expectations, and sponsors to ensure that the Citrix ShareFile

solution was deployed seamlessly into IIROC's datacenter/infrastructure/on-

premise for usage by their employees and partners.

* Managed the execution of an enterprise security program to completion;

involving providing assistance with audit validation; and liaison with

Technology Lines of Business and Infrastructure Technology support

departments.

* Manages different aspects of a project and scope (project budgeting,

scheduling, mapping).

* Understanding of Sarbanes-Oxley 404 and relevant reporting requirements.

* Created and executed project work plans and revises as appropriate to

meet changing needs and requirements.

* Good understanding of the Canadian Banking Industry (issues, trends, and

competitors).

* Managed projects from inception to completion, within capital markets

environments

* Ongoing change management and facilitation of change requests when

required

* Interfaced directly with all stakeholders including client's customers

and internal staff.

* Planned, directed, and managed the daily operations of the technology

operations department.

* Proven experience utilizing Agile delivery practices and frameworks (Open

Agile, Scrum, Lean and Kanban)

* Develop project plans, manage individual deadlines and goals.

* Interfaced with the SaaS Operations, Planning, NOC, Security and

Development teams to ensure all future architecture is aligned on future

SaaS goals.

* Applied proven project management scope, managed timelines, resources,

budget, and status updates.

* Evaluated new information system products and services internally.

* Responsible for the overall design, configuration and architecture of the

SaaS platform from end to end to meet the SaaS business goals.

* Keen understanding of Cloud Computing.

* Recommended adjustments to IIROC's systems and equipment to ensure cost

efficient and effective utilization of IIROC's infrastructure.

* Assisted in developing new business development and vertical strategies.

* Ensured the highest level of client service was always delivered.

* Mentored junior team members.

* Created project proposal documents, including the technical solution,

roles and responsibilities, value proposition, and the cost case.

Team Size: 5 members

Budget: $500K+

Technical environment: Process Workflows, UNIX, SAN, UNIX, SaaS, Sarbanes-

Oxley, Citrix, SAN, SOA, Project Management Methodologies, MS Exchange, MS

Server, MS Office, MS Project, and MS Visio.

Tone-A-Matic Inc. 2012 Dec

- 2013 Apr

Project Manager (Infrastructure) (Contract)

Tone-A-Matic is a Canadian manufacturer and international distributor of

superior Top Quality electronic Muscle Stimulators and TENS Systems, who

have been in business for the last fourteen years. The scope of this

project entailed managing a team of web (e-Commerce) application

developers, BSAs, stakeholder expectations, and sponsors to ensure that the

re-Architecture of the company's e-Commerce solution was implemented and

rolled out without there being any interruption in the then current e-

Commerce business application.

* Managed the execution of an enterprise security program to completion;

involving providing assistance with audit validation; and liaison with

Technology Lines of Business and Infrastructure Technology support

departments.

* Manages different aspects of a project and scope (project budgeting,

scheduling, mapping).

* Proven experience utilizing Agile delivery practices and frameworks (Open

Agile, Scrum, Lean and Kanban)

* Created and executed project work plans and revises as appropriate to

meet changing needs and requirements.

* Responsible for all client communications, conflict resolution, and

compliance on client deliverables and revenue.

* Proven experience utilizing Agile delivery practices and frameworks (Open

Agile, Scrum, Lean and Kanban)

* Served as key contact to the client providing project results analysis,

optimization and recommendations, best practices recommendations,

requirements documenting, training, and discussions on how the client's

business objectives can best be met.

* Applied a strong sense of accountability and results-orientation to each

client project.

* Ensures that client issues are dealt with in an efficient manner.

* Being aware and in pursuit of opportunities for account growth and new

business.

* Works closely with the project team in order to maintain a continuous

knowledge of project status in order to identify potential issues and/or

opportunities within or related to the project.

* Applied effective time management within the project and downtime in

between projects.

* Ensures that all processes and procedures are completed, quality

standards are met, and that projects are profitable.

* Clarified, identified, and tracked requirements and issues, removed

barriers, resolved minor client issues and escalated if needed to a

senior executive management.

* Create project proposal documents, including the technical solution,

roles and responsibilities, value proposition, and the cost case.

* Participate in preparation of proposal presentations, and present and

explain the proposed solution to the client.

Team Size: 4 members

Budget: $250K+

Technical environment: Salesforce, Html, SEO, SMS, MMS, CSS, UNIX, SAN, QR

Codes, Photoshop, WordPress, WML, Process Workflows, Citrix, Cisco, SAN,

SOA, .NET Framework, Project Management Methodologies, MS Exchange, MS

Server, MS Office, MS Project, and MS Visio.

CGI Consulting Inc. - (Bell Canada) 2011 Dec - 2012 Nov

Project Manager (Infrastructure) (Contract)

CGI's 31,000 professionals in 125 offices worldwide provide end-to-end IT

and business process services that facilitate the ongoing evolution of

their clients' businesses. CGI is committed to helping their clients

achieve their business goals; to providing their professionals with

rewarding careers; and to offering shareholders superior returns over time.

The scope of this project entailed managing a team of technical

consultants, BSAs, web application developers, stakeholder expectations,

and sponsors to ensure that Bell Canada's Multi-view platform (Call Center,

Promotions, Mobile Apps, and Billing) was enhanced and upgraded based upon

the client (Bell Canada) requirements.

* Created and executed project work plans and revises as appropriate to

meet changing needs and requirements.

* Understanding of Sarbanes-Oxley 404 and relevant reporting requirements.

* Managed the execution of an enterprise security program to completion;

involving providing assistance with audit validation; and liaison with

Technology Lines of Business and Infrastructure Technology support

departments.

* Ongoing change management and facilitation of change requests when

required.

* Served as key contact to the client providing project results analysis,

optimization and recommendations, best practices recommendations,

requirements documenting, training, and discussions on how the client's

business objectives can best be met.

* Proven experience utilizing Agile delivery practices and frameworks (Open

Agile, Scrum, Lean and Kanban)

* Developed integrated baseline project plans having applied estimated

models, identified required resources and skills set, documented

estimated assumptions, refined plans and managed performance.

* Managed the implementation of infrastructure projects, including core

infrastructure (datacenter), mainframe, distributed server environments,

desktop, telephony, unified communication, and security.

Team Size: 8 members

Ave. Budget: $1million+

Technical environment: PMI Methodologies, UNIX, SAN, Sarbanes-Oxley, Citrix

File Share, Cisco, SAN, Agile methodologies, JAVA, SAP, Oracle, SQL, HTML5,

CSS, Unix, Cognos, Photoshop, SharePoint, SEO, MS Exchange, MS Server, MS

Office, MS Project, and MS Visio.

Hostopia Inc. 2010 Feb - 2011

Sept

Project Manager (Infrastructure) (Contract)

Hostopia is a leading provider of Web services that enable small- and

medium-sized businesses to establish a web presence, providing the

applications, infrastructure, and support needed to grow and expand their

business. The scope of this project entailed managing a team of web

application developers, infrastructure specialists, BSAs, stakeholder

expectations, and sponsors to ensure that the transition and migration of

Hostopia's core assets were seamlessly incorporated into its parent

company, Deluxe, as the evolved their business model to now offer technical

services.

* Manages different aspects of a project and scope (project budgeting,

scheduling, mapping).

* Interfaced with the SaaS Operations, Planning, NOC, Security and

Development teams to ensure all future architecture is aligned on future

SaaS goals.

* Managed the execution of an enterprise security program to completion;

involving providing assistance with audit validation; and liaison with

Technology Lines of Business and Infrastructure Technology support

departments.

* Responsible for all client communications, conflict resolution, and

compliance on client deliverables and revenue.

* Served as key contact to the client providing project results analysis,

optimization and recommendations, best practices recommendations,

requirements documenting, training, and discussions on how the client's

business objectives can best be met.

* Oversees interactions for full cross channel digital experiences (i.e.,

Site, Mobile, Native Apps, Social, Search)

* Participate in the evaluation process for project selection based on cost

benefit analysis through to executive management approval such as the

release of funds from Project Portfolio budget.

* Managed the implementation of infrastructure projects, including core

infrastructure (data centre), mainframe, distributed server environments,

web-hosting services, desktop, network, telephony, unified communication,

and security.

* Acted as the primary contact for service issue resolution and service

assurance, including vendor management, internal coordination, client

status meetings, billing review, custom project coordination (including

management of Statement Of Work process), and participation in partner

relations.

Team Size: 10 members

Ave. Budget: $2.5 million

Technical environment: SaaS, UNIX, Linux, Citrix, PMI Methodologies, Agile

methodologies, SharePoint, SAN, MySQL, TCP/IP, Cisco, Network Security, MS

Exchange, and MS Server.

Rogers Communications. 2009 Jul - 2010 Feb

Service Consultant (Wireless and Internet)

Rogers Communications operates the largest Canadian wireless communications

service provider, serving 7.3 million retail voice and data subscribers at

December 31, 2007, representing approximately 37% of Canadian wireless

subscribers. During this time at Rogers, I acted as the primary contact

for service issue resolution and service assurance, including vendor

management, internal coordination, client status meetings, billing review,

custom project coordination (including management of Statement Of Work

process), and participation in partner relations.

* Utilized the project with workforce management tools.

* Facilitate information gathering requirements from customers regarding

product enhancements

* Listened to customers, analyze their needs and offer solutions tailored

to their requirements.

* Promote Rogers products and services.

* Take appropriate action to efficiently resolve issues.

* Identify customers need for additional Rogers's products and services.

* Take accountability to solve issues from beginning to end.

* Build and maintain strong customer relations through regular visits to

current and prospective customers as well as provide guidance on

technical issue resolution, and platform training.

* Receive and incorporate feedback to improve personal and business

performance.

Team Size: 5 members

Ave. Budget: $500K+

Technical environment: Vision21, ICM, MS Windows, and MS Office Suite,

Genesys, Avaya, Cisco, IVR, CTI Platforms

Epsilon Interactive. 2007 Oct - 2008 Dec

Project Manager/Technical Account Manager (Contract)

Epsilon is the industry's leading technology marketing services firm ranked

as the #1 U.S. technology Marketing Services Firm. Services include

strategic consulting, database and loyalty technology, proprietary data,

and predictive modeling. The scope of this project entailed managing a

team of web application developers, BSAs, product specialist, stakeholder

expectations, and sponsors to ensure that the Client's projects were

expedited to the strictest of their requirements based upon their

nationwide campaigns for email marketing and sign-up servers.

* Managed a global project team that ensured the on-time and within budget

delivery of technology services a tier1 client roster (Symantec,

Unilever, Weight Watchers, and IHG) which totaled revenue over 3 million

dollars.

* Advance knowledge of PMLC, SDLC and best practices.

* Responsible for the overall design, configuration and architecture of the

SaaS platform from end to end to meet the SaaS business goals.

* Interface with the SaaS Operations, Planning, NOC, Security and

Development teams to ensure all future architecture is aligned on future

SaaS goals.

* Worked closely with other Enterprise Services and Business Group

organizations to effectively align project resource requirements and work

package leadership in support of project objectives.

* Served as key contact to the client providing project results analysis,

optimization and recommendations, best practices recommendations,

requirements documenting, training, and discussions on how the client's

business objectives can best be met.

* Effectively and consistently managed project status reporting updates on

project accomplishments against milestones.

* Acted as the primary contact for service issue resolution and service

assurance, including vendor management, internal coordination, client

status meetings, billing review, custom project coordination (including

management of Statement Of Work process), and participation in partner

relations.

Team Size: 10 members

Ave. Budget: $1 million

Technical environment: Cognos Business Intelligence, SaaS, SEO, CSS, Html,

Salesforce, WorkFlows, Citrix File Share, Cisco, SAN, Use Cases, SOA, .NET

framework, MS Small Business Server, PHP, Agile methodologies, MS Exchange,

MS Server, MS Office, MS Project, and MS Visio.

NetSuite Inc. 2006 Jun - 2007 August

Financial + ERP + CRM Implementation/Integration Specialist (Contract)

NestSuite is the leading provider of on-demand, integrated business

management software for growing and midsize businesses. The scope of this

position entailed managing a team of application specialists, Clients

management, BSAs, stakeholder expectations, and sponsors to ensure that

these clients were able to build web services integration with the core

NetSuite platform (xml + SOAP)and that the project was deployed

seamlessly.

* Understanding of Sarbanes-Oxley 404 and relevant reporting requirements.

* Managed projects from inception to completion, within capital markets

environments.

* Responsible for the overall design, configuration and architecture of the

SaaS platform from end to end to meet the SaaS business goals.

* Advance knowledge PMLC, SDLC and best practices.

* Implemented the rollout of NetSuite ERP and software bridging solutions.

* Managed Application Development Projects using Agile methodologies and

approaches.

* Interfaced with the SaaS Operations, Planning, NOC, Security and

Development teams to ensure all future architecture is aligned on future

SaaS goals.

* Facilitated information gathering requirements from customers regarding

product enhancements.

* Defined and documented the business requirements for each new product

release in order to support the development process through participation

in product planning sessions.

* Oversaw all aspects of client approvals and sign offs of requirements and

implemented solutions.

* Identified the objectives necessary for the client solution

implementation and supported the client in monitoring progress against

the objectives.

* Provided technical support in the areas of problem diagnosis, service

procedures, product performance and installation of products.

Team Size: 4 members

Ave. Budget: $500K+

Technical environment: UML, Sarbanes-Oxley, Great Plains, Use Cases,

Microsoft Dynamics, Html, CSS, Photoshop, SOA, NetSuite CRM, .NET, MS

Exchange Server, PHP, Agile methodologies, NetSuite eCommerce and eLearning

Solutions, and MS Project, and MS Visio.

IBM Canada. 2005 Feb - 2006

May

Network Operator (Infrastructure + NetOPs) (Contract)

IBM is one of the largest technology, services and consulting organizations

in Canada. They specialize in helping clients of all sizes and in all

industries transform their operations through the use of technology,

infusing intelligence into the systems that run our businesses, our society

and the world. The scope of this position entailed managing and monitoring

a group of IBM client's infrastructure and environment to ensure that these

clients had 100% uptime and that are outages were address according to the

agreed upon SLA and ITIL best practices.

* Developed and maintained Network Security Policies, procedures, standards

and guidelines based on industry best practices and compliance

requirements.

* Resolved client's network outages and connectivity issues based upon a

pre-defined SLA and ITIL best practices.

* Configure settings for switches, routers and wireless controllers as

defined by the client

* Monitor a Server Farm consisting of over 200 servers (Mainframe, AS/400,

and Unix/Linux Boxes) and SNA services based on 24x7x365 operation.

* Interfaced directly with clients, stakeholders, net ops, business

support, and NOC to provide operational support during outages, disaster

& recovery, and testing.

* Improved SLA (Service Level Agreement) targets within NOC team

environment

* Created and approve change requests within scope of contract and report

on system changes.

Team Size: 6 members

Ave. Budget: 500K+

Technical environment: SourceFire, UNIX, Cisco Firewall, SAN, Citrix,

Juniper Networks, Log Management, SIEM (Splunk), RSA, Fortinet and VPN.

TECHNICAL PROFILE:

Project Management

* Project Plan creation, Sarbanes-Oxley, Work Breakdown

Structure (WBS), Statement Of Work (SOW), Resource

List Management, Unified Process methodologies, UML,

Use Cases & Flow Diagrams, Project Life Cycle

1 Team Management

* Reviews deliverables prepared by team before passing

to client.

* Effectively applies PMI methodologies and enforces

project standards.

* Minimizes client's exposure and risk on projects.

2 Business Communication

* Effective Client Management and People skills, Sales

& Marketing skills, Presentation skills and Technical

Writing & Documenting

3 Business Analysis

* Sarbanes-Oxley, Requirement Analysis, JAD Sessions,

User Requirements Documentation, Stakeholder

Management, Business Process Modeling, and scope

Management

4 Database Management

* Oracle, DB2, SQL, PL/SQL, Access, MYSQL, OLAP & Star

Schema Design

Operating Systems &

5 Platforms

* Citrix, Exchange Server, EDI, Cisco, Java, Small

Business Server, UNIX, Linux, Web service, WSDL,

SOAP, and UDDI. IBM OS/400, Apache, VAN, FTP, and AS2

communication protocols and MS Windows (2000, XP, &

Vista)

6 Programming Languages

* Java, Visual Basic, ASP, XML, XHTML, JavaScript,

PL/SQL, Web Services(UDDI & SOAP)

EDUCATION:

Project Management Institute

* I will be writing the PMP certification Exam in 2014

Seneca College 2001 Sep. - 2006 Dec.

* Computer Programming Diploma.

- Web Design & Development

- e-commerce Management

- Data Warehousing

Sheridan College 2000 Sep. - 2001 Apr.

* Computer & Information Technology Postgraduate

Program.

- Systems Analysis

- Application Design Using OO Methodologies

- Database Design and SQL using Oracle

York University 1996 Sep. - 2004 Oct.

* Bachelor Arts

- Business Management Theories

- 18th Century Chinese Culture

- Developmental Psychology

Contact this candidate