Management Quality Assurance

Ralph J. Audiffred

* ****** ***, *** ******, NJ *8857

(T) 917-***-**** (E) **********@****.***

Objective

I am an executive leader with 13 yrs proven ability to bring the benefits of IT to solve

business issues while delivering applications, infrastructure, and accurately assessing costs

and risks. Provides strategic direction to senior leadership on technology in operational and

technological improvement, and highly capable to design and implement strategic and tactic

initiatives in support of high growth and reorganizations. Currently seeking an executive

position where these skills can add similar or greater value.

Summary of Qualifications

Executive Management

Business Intelligence Solutions

Project Management

Help Desk Support

Client /Server Technology

Standards Development

Networking LAN/WAN

Data W arehousing

High Availability Planning

Quality Assurance

Relationship Building

Experience

2012 – 2014 Alliance Building Services, New York, NY

Review performance of IT systems to determine operating costs, productivity levels,

and upgrade requirements

Develop and implement all IT policies and procedures, including those for architecture,

security, disaster recovery, standards, purchasing, and service provision

Oversee provision of end-user services, including help desk and technical support

services.

Benchmark, analyze, report on, and make recommendations for the improvement of

the IT infrastructure and IT systems.

1998 - 2011 Ammann & Whitney Inc., New York, NY

Director Information Technology

As the Director of Information Technology I play a critical role in helping Ammann &

W hitney to maximize its significant potential and further define its strategic focus in the

coming years. Key areas of focus development of highly capable systems and

infrastructure that can be replicated in a cost effective manner on a national scale to help

facilitate company’s continued growth in both new and existing regions.

Major Responsibilities

Hardware Infrastructure Implementation/Support: In partnership with external service

providers (outsourcers), manage Ammann & W hitney’s infrastructure/help desk

personnel who provide 1st and 2nd level support of Ammann & W hitney’s desktops,

servers and peripheral devices. Encompassing hardware installation, software

installation/upgrades and problem diagnosis/resolution.

Email/Calendar: Manage Ammann & W hitney’s Lotus Notes hosting email/calendar

Telecommunication components would include LAN, WAN, VPN and off ice telephone

system.

End-User Support: Provide oversight of frontline support of company's technology end -

user community both personally and throughout the IT team. Responsibilities include

application training, helpdesk services, problem logging/tracking /dispatch/status

reporting and system access/security administration (Active Directory).

Vendor Management: Perform vendor management services for all technology

product/service providers including hardware/software/services procurement

Project Management: Perform periodic technology project management tasks including

work plan development, resource planning,.

Budget – Manage departmental and regional budget planning process.

Staff Management: manage a staff of 3-6 in all regions comprised of both application

analysts/business analysts and infrastructure/help desk staff along with all performance

reviews and standard staff management activities.

1985 - 1988 STV INC., New York, NY

System Administrator

Strategy & Planning

Participate in and support capacity planning and the development of long-term strategic

goals for systems and software in conjunction with end-users and department

managers.

Ensure network connectivity of all workstations.

Administer all equipment, hardware and software upgrades.

Practice network asset management, including maintenance of network component

inventory and related documentation and technical specifications information.

Administer and maintain end user accounts, permissions, and access rights.

Perform server and security audits.

Perform system backups and recovery.

Monitor and test network performance and provide network performance statistics and

reports.

Recommend, schedule, and perform network improvements, upgrades, and repairs.

Manage and/or provide guidance to junior members of the team

Education

Eastern District H.S., Brooklyn, NY

Diploma

Certifications

Hubbell Certified

MCITP: Certification

Currently training for ITIL Foundation v3 Certification

References

Upon Request

http://www.linkedin.com/pub/ralph-audiffred/13/34b/3

Contact this candidate