Customer Service Sales
Resume:
H. TORREY HOAG
Buffalo, NY ***07
OBJECTIVE
To apply demonstrated customer service, administrative and communication skills
in a challenging, creative and stable work environment.
SUMMARY OF QUALIFICATIONS
Over ten years of increasingly responsible, direct, hands on customer service and
administrative experience. Adaptable
to challenges, with solid analytical, creative problem solving and excellent
interpersonal skills. Goal oriented, decisive,
well organized, and self motivated.
ADMINISTRATION
Skilled in general bookkeeping, including processing accounts
•
receivable, handling accounts payable, dealing with general ledger
entries, and payroll.
Exceptional skill in paying attention to detail.
•
COMMUNICATION
Excellent written and verbal skills.
Superior interpersonal skills.
Ability to establish and maintain good working relationships with co workers.
PROFESSIONAL EXPERIENCE
Licensed Optician/Frame Stylist
Dr. Twist Optical April 2013 Present
Assist patients with frame selection, lens options and coatings, etc. Fit
patients for all types of lenses (single vision, lined bifocals no line bifocals,
etc.) Maintain frame inventory and very involved with frame/inventory
selection. Billed insurances including Eyemed, VSP, Univera, Block Vision and
Medicare DME.
Prescription analysis
Assembly/Repairs/Adjustments
Order Verification
Frame selection and ordering
Financial balancing of daily optical transactions
Licensed Optician/Frame Stylist
Buffalo’s Best Opticians August 2012 April 2013
Assisted patients with frame selection, lens options and coatings, etc. Fit
patients for all types of lenses (single vision, lined bifocals no line bifocals,
etc.) Maintained appointment book, frame boards and ran day to day
operations at Transit Road location.
Prescription analysis
Scheduled eye exams
Coordinated Doctor’s Schedule
Order verification
Assembly/Repairs/Adjustments
Licensed Optician
Wal Mart Vision Center August 2011 July 2012
Assisted patients with frame selection, lens options and coatings, etc. Fit
patients and took necessary measurements for all types of lenses (single
vision, lined bifoals, no line bifocals, etc). Also assisted in maintenance of
frame boards and inventory.
Prescription analysis
Scheduled eye exams
Helped coordinate Doctor’s schedule
Order verification
Assembly/Repains/Adjustments
Optician/Frame Stylist/Order Fabrication
Akron Village Optical July
2010 December 2010
Assisted patients with frame selection, lens materials and reviewed lens
coatings to see if they would be beneficial to the individual. Also did lab
fabrication (traced frames, edged lenses, assembly) in a small in house lab.
Ran general day to day operation while the owner was recovering from
surgery for nearly 4 months.
Prescription analysis
Scheduled eye exams
Coordinated Doctor’s Schedule
Order verification
Assembly/Repairs/Adjustments
H. TORREY HOAG
Frame Stylist/Sales Associate
Sears Optical, Walden Galleria Mall
November 2008 Present
Assisted patients with selecting frames, appropriate lens materials and
beneficial coatings. Verified/neutralized complete pairs of ophthalmic
glasses for specific patients.
Prescription analysis
Scheduled and coordinated eye exams for two Doctors
Order verification
Various Temporary Assignments
Key Resource Group and Kelly Services
September 2007 August 2008
Account Manager
RMS Direct, Inc. Frederick, MD mid size printing and direct mail firm
August 2006 June 2007
Responsible for servicing several of the company’s larger accounts; duties
include acting as the primary contact for all production/data issues, updated
and maintained inventory reports and tracked individual customer’s postage
balances. Coordinated all aspects of a customer’s project through the
entire production process (personalization and mailing).
Handled problem solving on a daily basis
Served as a liaison to all production personnel
Maintained solid understanding of the co mingling regulations
Account Representative
EU Services, Rockville, Maryland a large printing and direct mail firm
July 2000– August 2006
Responsible for servicing several of the companies top 100 accounts, which
equates to over $4,500,000 in annual sales. Developed close relationships
with all of these accounts and acted in a partnership with the sales
representative to guarantee customer satisfaction. Provided proactive
service through daily updates to all customers. Also was responsible for
planning the production of and preparation of final specifications for
customers’ total packages (printing, personalization, and mailing).
Coordinated the scheduling of all packages through the entire process.
Served as primary contact for customers and liaison to all production
personnel.
Engaged in problem solving on a daily basis
Attended annual relationship meetings for the majority of the customers
serviced
Helped to increase annual sales for all of these customers through superior
service
Call Center Phone Representative
Florist World Wide Network, Amherst, NY
April 1999 – July 2000
Processed phone orders
Suggested appropriate arrangements
Customer Service
Earned "Employee of the Month" in Aug and Sept 1999
Cashier and Stock Clerk
Work 'N Gear, Cheektowaga, NY
April 2000 – July 2000
Several Temporary Assignments through Various Agencies
Amherst, NY
June 1998 – April 2000
H. TORREY HOAG
Collating mail
Claim research
Research Assistant, Customer Service
MAMSI (Mid Atlantic Medical Services, Inc.), Frederick, MD
September 1996 – May 1998
Responsible for locating incorrectly posted checks and money orders.
Responsible for faxing bills to groups that did not receive their bills and
locating enrollment and un enrollment paperwork for members.
Typed and mailed letters to groups who had questions or concerns about
their invoices, credits or member lists.
Filed memos, letters, transfers, and applications for all groups and
maintained these files.
COMPUTER SKILLS
Windows NT, Windows XP Home and Professional, Microsoft office
EDUCATION
Erie Community College September 2008
May 2010
Ophthalmic Dispensing Curriculum
Earned GED in Maryland June 1997
Williamsville South High School, Amherst, NY September 1992 –
June 1996
Professional References
Paula Butler Circulation Director, The Hill Newspaper 202
628 8567
John Godert Head of Optical Department at E.C.C. 716
851 1570
Shelly Bird Associate at Akron Village Optical 570
423 9223
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